HR Management assignment on: Conflict situations in an organization
Q1. You must describe & analyze each conflict situation by providing references to the principles of conflict and to analyze why the situation proceeded as it did. How the situation could be improved if there was no resolution or why a resolution occurred.
Ans1. There would always occur conflicts under an organization. Majority of the issues in the organization would occur due to miscommunication of the plans, goals, mission, values, personality clash, politics, etc. The conflicts should be recognized well in advance. This would help the organization in order to take care of the issue in an elaborative manner. Various issue resolving techniques should be utilized for the same.
To take an example, majority of the issues or conflicts would occur due to the difference in the perception or ideas regarding a particular issue pertaining in the organization.
It must be noted that, conflicts would occur in any organization irrespective of the fact whether it is a big or a small one. Conflicts majorly take place in an organization when people’s ideas, decisions or actions regarding a particular aspect coincide to one another.
In a big organization the major reasons for conflict could be due to the following reasons such as:
Þ Conflict over the business ideas, decisions, etc.
Þ Personality clashes
Þ Violence amongst the workplace
Þ Barriers in the communication
Þ Conflicting goals regarding a particular issue pertaining in the organization
Þ Conflicting perceptions regarding a particular issue
It must also be noted that, one must not play with another’s emotions. This might hurt the sentiments of other. Various barriers of communication might have occurred which has led to conflict in the organization. In order to remove the various barriers to communication the following should be taken into consideration:
Þ Scrapping off the differences in the perceptions: In order to remove the barriers to communication, the difference amongst the perceptions should be scrapped off. This would mean that, right kind of people should be recruited at the workplace & formal training should be imparted to the same.
Þ Use of known as well as a simple language: Use of simple & most common language should be used. This would help in order to remove all the barriers pertaining in the organization.
Þ Be an active listener: In order to overcome the conflicts, the people working in the organization should be quite active listeners. The employees should listen attentively & carefully. The employees should have a proper understanding regarding the issues which led to the creation of conflict at the workplace.
Þ To have a simple organizational structure:
Þ Avoidance to have overload of information:
Þ Flexibility in meeting the targets: Proper or effective communication should be there in the organization. This would help in order to be quite flexible & ensure the employees to meet their targets on time. Adequate pressure should be build up amongst the employees in order to fulfill the targets on time.
Þ Emotional state: The emotions of any of the two parties should be kept aside. This might lead to misinterpretation of the messages.
Þ To provide a constructive as well as a healthy feedback: With the help of healthy feedback, proper communication would occur amongst the people working in the organization. This would create a cordial relationship amongst the two conflicted parties.
Q2. “Effective communication strategies for Police: what police should & should not do”.
Ans2. Police Officer refers to the type of job profile which requires most effective communication strategies. Effective communication is required by the police men as they can spell life or death for the others involved.
On the job, police men would be required to deal with different people belonging to varied culture. There might be people who would be stuck up in the worst situations ever. As
The mentioned that, the police office has to deal with people belonging to different backgrounds therefore; officers must know the way they should address people. Police officers should try to respect others religion as well. For example in certain religions or culture, a women is not allowed to speak to a male expect her husband, hence the office should keep in mind this thing & should not insist the female to converse with him.
The officers should adjust their tone as well as look after their attitude depending upon situation to situation presented before them. The police offers should try to be firm but should also show sympathy & comfort the victims depending upon the situation. The officers should very well know, how to deescalate the situation before it goes hay via. The police officers are not only supposed to respond to stressful situation but should keep their emotions apart. During stressful situations, the officers would be required to evaluate the situation & proper communication is required in order to resolve the issues in a well defined manner.
The job profile of a police officer refers to one of the most complicated one & requires quite sharp communication skills which would help in order to make them either a successful or an unsuccessful one.
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