IT Management Assignment Study Help Writing Analysis:: Salesforce.com use cloud computing

Q?? How does Sales force.com use cloud computing

Solution the question proposes is::

Cloud computing’ works on several concepts such as- ‘Software as a Service’; ‘Infrastructure as a Service’; ‘Platform as a Service’ etc. It provides shared infrastructure to multiple clients in terms of common technology platforms, servers or applications instances. The services, in terms of number of users, transactions or capacity of the infrastructure are accessed on demand and the users pay for the services and infrastructure based on their usage only in contrast to the fixed costs that were incurred for purchasing a whole new software application.

These services are hence scalable and very flexible in terms of usage of the clients and hence bringing cost efficiency in their system (Monaco, 2012). These services can be accessed from anywhere in the world with secured access provided by the companies like salesforce.com. In fact, the companies prefer using shared infrastructure as it relieves them from the head-ache of managing the complex IT systems and they can focus on their core businesses.

In its very own scheme of things, salesforce.com utilizes the cloud computing to help its clients in managing hardware and software for their businesses. Salesforce.com cloud computing solutions are based on the shared infrastructure like software, servers etc. which are continuously upgraded from time to time. The cloud infrastructure of the company is backed up by “two data centres in US and third in Singapore”.

The team of experts sits at a centralized location to administrate the infrastructure and the software systems. Such a kind of centralized management helps in easy maintenance and up gradation of the systems and also in addressing complaints from multiple users across the geographies at a single click (Vouk, 2011). The systems and infrastructures are upgraded from time to time based on the feedback received from the customers.

Each client can just have a cloud computing app which can be customized according to its requirements. These apps are fully supported by the salesforce.com team of experts. There are several products which are designed for the businesses like sales cloud which helps in managing all activities of sales management; service cloud that helps in keeping track of customer needs and providing them the best in class service and help in CRM; marketing cloud is a leading social marketing platform etc. Owing to its flexibility, the company has rolled out apps for multiple businesses like financial institutions, marketing companies; sales based organizations, manufacturing companies etc. (Salesforce.com homepage, 2012).

Especially the small scale companies who do not want to invest huge capital in building up IT infrastructure to manage their business activities can benefit from the shared services platform of salesforce.com. The privacy issues are handled by providing them with private access on the cloud app. Thus any organization implementing the products and using the services of salesforce.com need not pay any charges for software and hardware subscriptions and upgrades. Such a model helps them cut their IT costs and also brings flexibility in their processes.

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