Marketing Assignment Help on : Feedback and suggestions of Survey
Feedback and suggestions for Part 1
The reason for the Tokito’s mixed success is because the company has not been focussing upon the satisfaction of the workforce in the company. Motivation and the respect to the employees are essentially needed. It can be suggested that the owner should be giving the feedback to the individual employees before they occur and also that certain procedures and the policies of the organisation should be amended as per the suggestions of the employees (Osterloh, M 2001).
Feedback and suggestions for Part 1
Paula Powell should have been more empathetic and should have been an active listener to what actually the customer is complaining about. The behaviour of the supervisor has been dogmatic and is challenging to the customer complaint (Ahmadi, E 2011). Being the general manager the representative of the company she should have taken the complaint in good spirit and should have aimed at resolving the problem instead of focussing on belittling the customer’s dignity (Yonggui, W and Hui, F 2012).
The email (rewritten)
From: jbuckley_tokito@netspace.net.au
To: Team Leaders/Supervisors
Date: 29 November 2006 12.59pm
Subject: Learning and Growth Survey
Dear Team leaders,
A survey in our organisation is being conducted to check the view which the team leaders and the supervisors hold for Tokito. The survey would help in concluding the feeling which the employees hold about the motivation and the climate of work which they find in their job. The earnest opinions are sought from the employees over the prevailing procedures and the regulations of the company. The survey aims to achieve better in-house relationships and the subsequent services to the customers in an enhanced way. I hope you all cooperate and undergo the survey.
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