SERVICE LEVEL AGREEMENT

QUESTION

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Version 10.2 checked in at Feb 13 2008 09:35:14
RESULT SLIP
BSBHRM501A Manage human resources service
*LA011198*
LA011198
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BSBHRM501A
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51 Wentworth Road
Strathfield NSW 2135

Subject Name:
Manage human resources services
LA011198
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BSBHRM501A – Written Report
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BSBHRM501A
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Manage human resources services
LA011198
LA Name:
BSBHRM501A – Written Report
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2 P0043124 – LA011198 Written Report – BSBHRM501A Ed 1
© State of New South Wales, Department of Education and Training 2009, Version 1, February 2009

Assignment 1
What you have to do
The assessments for BSBHRM501A Manage Human Resource Services
have been built around proposing, developing, monitoring, delivering and
evaluating a service agreement within an organisational context.
Select a HR service/process within your organisation (or use Star Industries
or another organisation to which you have access).  Some examples may be
the development or delivery of a training program, a payroll to HR process,
the development of an information report to line management, a
performance management system or perhaps setting standards for
recruitment provided to you by a recruitment agency. The agreement can be
negotiated with parties within the organisation or with an external provider
of the service.
Before starting this agreement please download a copy of the Service Level
Agreement on your CD or access one of the suggested websites for
information on Service Agreements.

http://www.builderau.com.au/strategy/projectmanagement/soa/Construct-a-
Service-Level-Agreement/0,339028292,339190840,00.htm

http://www.biztree.com/?cm_source=go-
sw&cm_adgroup=D109&cm_kw=service%20level%20agreement

http://www.usq.edu.au/resources/facultyofsciencesoctober2006.pdf

P0043124 – LA011198 Written Report – BSBHRM501A Ed 1 3
© State of New South Wales, Department of Education and Training 2009, Version 1, February 2009

Task
Prepare a Report and a Service Level Agr