HR assignment on:Management

1. 1.      Introduction:

Due to an increased demand for efficiency, accountability as well as value for money has led to high levels of revaluation as to how the public services are being resourced. Traditional approaches do not play a significant role while dealing with the complexities of the effective as well as efficient services. Making the public sector more responsive towards the environmental factors as well as focused culture has been referred to as the new approaches for public sector management.  The public sector is now examining the roles & responsibilities of the managers in order to provide one of the best services to its customers (McGuire, Stoner & Mylona, 2008).With an ever-changing need as well as increased levels of flexibility has led the line managers to take up high responsibilities such as developing the employees, training the individuals based upon the goals of the enterprise. Based upon Larsen & Brewster 2003, it has been stated that there is a need to drive the line managers to take up more responsibility. The entire process of giving the line managers more responsibility will have a positive effect over the organization. Some of the duties of HR which will be taken into consideration by the line managers would be providing training schedules, mentoring, coaching, create a positive working environment, etc. Based upon the different types of studies, it has been found that line managers are the most important contributors in strategic change which would help the employees to make a difference amongst the organizational performance (McGuire, Stoner & Mylona, 2008).

1. Line managers:

Who are line managers?Line managers refer to the managers with whom the individuals or the employees communicate directly. The line managers are made liable to report to the higher levels of management regarding the respective teams.

The term i.e. front line managers refer to a basic term for the people within the lower levels of the management hierarchy. They are also known as the front line managers who are made responsible for the supervisory role. The employees or the individual members in the team would be liable to report to the front line managers. There are certain specific responsibilities which are performed by the line mangers. They are as follows:

Þ    Day to day management

Þ    Technical expertise to the people working within the organization

Þ    Manage the operational costs

Þ    Allocate work & Rotas

Þ    Deal with the clients as well as the customers

Þ    Monitor work

Þ    Measure the operational performance within an enterprise

Þ    To check the quality levels

A FRAMEWORK FOR LINE MANAGER HR INVOLVEMENT 

                                    (Source: McGuire, Stoner & Mylona, 2008)

2.1 Role of line managers:

There are certain advantages attached with the line managers working within an organization. The potential advantage which has been attached with the line managers refers to learning & development of the same. Line managers have been referred to as a unique position which would lead to the reinforcement of learning with the use of various training as well as development methods. This will help in the proper integration as well as practice better learning in the working life of the same.

 The role of line mangers have been discussed in this section of the report. They are as follows:

Þ    The first appropriate role of the line manager is to set a clear expectation as too what is he aiming at. The expectation shall be made clear in terms of both the need for delivery (in terms of responsibilities, etc.) as well as how they are expected to deliver certain things (in terms of approach, behavior, etc.).

Þ    The second role attached with the line managers is in regards to the appraisal on the basis of performance. The line managers shall also try & measure the gap between what is needed and what is delivered. This will help in order to narrow down the gap which will help in the smooth functioning of the organization in the long run (McGuire, Stoner & Mylona, 2008).

Þ    Discussing the personal development plans have also been referred to as one of the crucial role of the line managers. The line managers shall make it a point to discuss the development plans of each & every employee working in the enterprise. The line manager shall not ask “what are your weaknesses”, rather should ask the potential areas where in proper training as well as development”. This will provide the employees a sense of belongingness & add in the levels of performance.Þ    The line managers shall try & maintain a coaching role with the staff members. Fair relationships shall be framed with the employees who would help them to work in the effective as well as efficient manner. Such type of coaching will help in order to increase the level of employee commitment, satisfaction & motivation.

Þ    Lastly, in order to act as effective line managers they shall be able to understand the role of a sponsor towards the learning & development of the employees. As a sponsor the line manager shall perform the same:

                                i.            Invest time & energy

                              ii.            Provide fair enthusiasm within the development of the employees

                            iii.            To have public commitment within the training & development (T&D) of the management

                            iv.            Recognize success within the organization

                              v.            Be specific as well as clear regarding the importance of the management T&D in raising the performance of the same.

2.2 Impact on performance:

Thus, it must be stated that education as well as practicing training & development within human resource will have a greater impact over the performance of the teams or individuals. Providing different types of training & development sessions to the employees by the line managers will have a cost effective impact over the performance of the enterprise (Mayhew, 2012).2.3 How they operate in environment:     

In such a dynamic as well as ever changing environment line managers has been regarded as one of the key personnel within the organization. Based upon the various types of literatures & studies, it has been seen that line managers play one of the main roles managing the issues occurring within the enterprise (Jones & Gareth, 2004).

Human resource management has been referred to as one of the most essential aspects for any given organization. The line managers play one of the main roles within the enterprise. They help in realizing the main objective or goal of the organization which will have a direct impact on staff motivation, levels of commitment, behavior, etc.Affect staff motivation: Based upon the research done by Purcell & its colleagues, the role of line managers in human resource management can be seen within two aspects such as management & leadership component. The line managers within the organization perform certain specific activities such as performance appraisal, recruitment practices, training & development, etc (Larsen & Brewster, 2003). The line managers within the organization relate itself with the leadership behaviors which would help in order to influence the attitudes of the employees along with the behavior which would help in order to provide the employees with fair direction.Employee engagement: Line managers help to engage the employees with one another. This means that, people within the enterprise work in teams or groups so as to achieve the goal of the organization. This would help the employees to know more about each as well as practice effective & efficient HRM strategies (Larsen & Brewster, 2003).

2.4 Importance of line management to improve the organizational performance:One of the primary reasons why line manager should work together with the management is to ensure the fact that, company shall achieve high levels of success in the future years to come. When the line managers work together with the top level management, the line manager’s need to be more proficient in terms of handling tactical human resource.

The following aspects shall be kept in mind in order to improve the organizational performance. They have been described as under:

Þ    Department Staffing: In order to improve the organizational performance, the line managers play a crucial role. The main function which would be performed by the line managers would be to support the workforce needs within the enterprise.   The line managers would be required to communicate with the employees working within the enterprise regularly & frequently. This would help in order to determine the skills which would be used by the various departments to perform key functions (Jones & Gareth, 2004).

Þ    Workforce strategy: The line managers shall review the projections which would concern the future business of the enterprise. This would help in order to keep a track of all the employees as well as train them to perform in a much effective manner. A detailed workforce strategy will help in order to suffice the future staffing needs, HR strategies & increase the turnover of the same (Gilbert, De, Sophie & Sels, 2010).

Þ    Performance Management: Training & Development refers to an integral part of human resource management (HRM). With the help of T&D, the line managers will be prepared for the leadership tasks which would indirectly benefit the enterprise in terms of performance. The line managers would be required to understand the coaching philosophy of the enterprise which will help them to train as well as frame key learning objectives (Chartered Institute of Personnel & Development (CIPD), 2012). Hence, it shall be understood that line manager shall work with the management of the enterprise to ensure consistency within the performance management. Fair consistency will help in order to have a positive impact over employee’s job satisfaction (Enotes, 2012).Þ    Resolution of the conflict: It must be kept in mind that, workplace conflicts are inevitable when people belonging from different cultures, caste or religion are working under one roof. Hence, a positive working relationship shall be framed by the line managers to facilitate better working environment & handle the issues within the staff (Chartered Institute of Personnel & Development (CIPD), 2009).

1. Conclusion:

Hence, it can be concluded that line managers play a crucial role in the up liftment of the organizational performance. The importance as well as the role of line managers has been discussed in this paper which will help in order to seek how the organizational performance will be enhanced in a given enterprise.

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