Writing Assignment help on : Develop the incident response program

Writing Assignment help on : Develop the incident response program

1. Develop the incident response program

1.1. Green Lawn Incident response Program (GLIRP) wants the employees in the organization to be safe. As soon as a fire accident takes place in the organization, the GLIRP gets activated so that all the machineries and employees in the organization can be protected. This incidence weakens the reputation of the organization and hence, it is taken under control before the situation becomes severe. Severity of incidents will harm the reputation of the business in the market.

1.2.The Green Lawn incident response team immediately responds to the problem so that the situation is taken under control. They also take quick action and finally, the incident is resolved within the specified time limit.

1.3.Unavoidable situations arise in the organization and this is when Green Lawns Incident response program comes into the picture. GLIRP will be the top priority rather than that of purchasing any safety equipments. This program enables the decision to be made more quickly rather than that conducting meetings to solve the program.

1.4.Incident handling and reporting of GLIRP is divided into two separate parts so that the people handling the problem can be safe. First, GLIRP will follow the universal guidelines that have been set forth. Secondly, the reporting will be done in a step-by-step format so that none of the things can be missed out.

1.5.Phases of GLIRP are as follows: –

ü  Alert phase

ü  Preparation phase

ü  Response phase

ü  Action phase

ü  Control phase

ü  Maintenance phase

ü  Investigation phase

1.6.Legal action is conducted against the people who conducted the incident. To go ahead with legal proceedings, proofs and evidence will be required. The proofs and evidence are collected from the spot of the accident and this is done very carefully so that none of the proofs or evidence is deleted or modified.

1.7.The employees who are working in the GLIRP are trained about the risks that they may have to face. Apart from that, the employees at Green Lawns PYT Ltd is also trained to handle the situation till the GLIRP reaches the incident location. The employees in Green Lawns consist of Advisory board, Management members, permanent team members and temporary team members.

1.8.The response program is such that it has decided on certain roles which needs to be taken care by certain team members. GLIRP is well instructed regarding the activities that they need to undertake and hence, no confusion is created at the last minute and no time is wasted in the investigation. The manager of the incident response program coordinates between the team members when an emergency situation arises.

2. Implementation of incident response program

2.1.Different people in the organization participate in GLIRP so that the incident can be taken under control at the earliest.

• ·         Manager – The manager of the GLIRP program understands the criticality of the incident and a plan is prepared so that the incident can be controlled and at the same time, the damage can be reduced to the minimum. Instructions are given to different team members separately regarding the activities that they need to undertake.
• ·         Advisory board – The advisory board of Green Lawns consists of people who are well experienced. The members of the advisory board will make the final decision. The manager gives options to the advisory board regarding the actions that can be taken so the advisory board chooses one best solution. Apart from choosing one of the solutions, they also allot a particular budget so that the incident can be taken under control.
• ·         Permanent team members – Permanent team members are IT staff in the Green lawns. They are given the responsibility of taking care of IT security. There are many non-responsive members as well so those members need not do anything during the incident
• ·         Temporary team members – Temporary team members aren’t much aware about the organization so they don’t take part in the GLIRP.

2.2.The incidents are taken under control as a step by step process.

• ·         Alert Phase – This is the first phase when the incident is discovered. The incident should be reported to the GLIRP team so that they can be ready to reach the venue in no time. The GLIRP can be intimated about the incident through their Helpline and this Helpline is reachable everyday for 24 hours a day.
• ·         Preparation phase – The GLIRP will have to make preparations so that they have all the required things with them to take the situation under control. During this phase, the team members will have to reach the advisory board so that they can undertake activities as per their orders. A budget for the incidence is also provided by the advisory board.
• ·         Response phase – The GLIRP team member reaches the venue and they have a look at the incident. This will be a collection of first-hand information so that faults in the response program can be avoided.
• ·         Action phase – Every team member gives their 100% so that the situation is taken under control. Security threats are identified and immediate action is taken. The network of Green Lawns is shut down so that the data from the organization doesn’t reach the wrong hands.
• ·         Control phase – The situation is taken under control so that the GLIRP member can take his time to sort the problem. This phase can be considered to be safe because data is secured.
• ·         Maintenance phase – The system at Green Lawns is checked thoroughly so that such an incident won’t take place in the future. Any harm that has been caused to the system due to the incident is restored during this phase.
• ·         Investigation phase – the reason behind the incident is identified by GLIRP so that such incidents can be avoided in the future and during this phase, evidence is also collected.

2.3.All the evidence is collected by Email so that the evidence isn’t tampered. The evidence is preserved in the records so that this can be a learning for the organization as a whole.  

2.4.Incident response plans will be executed at the earliest so that things can be taken under control. Once an alert is received, to the GLIRP, they get active so that they act as soon as possible.

2.5.The GLIRP and red team is reminded at regular intervals regarding the activities that needs to be undertaken in case of incidents.

2.6.The lessons that have been learned from the GLIRP becomes a part of the safety manual so that this is a lesson to all the members of the organization. Every new member is asked to read this before they start with any work in the organization.

2.7.Once the process is completed, the measures which were implemented will be measured by GLIRP so that improvements can be made if required. After every incidence response, this activity will be undertaken.

If the mission or goal of GLIRP or Green lawns needs to be changed then that is done so that the damage can, in the future, be reduced if this incident repeats again in the future. On addressing any new issue, the GLIRP immediately reports about the same to the management and this becomes a part of GLIRP manual so that new team members of red team can be aware.

3. Evaluation of incident response program

3.1.The involvement of red team in the GLIRP takes place only when the IT professionals in the organization aren’t able to take the situation under control. When an IT professional in the organization has knowledge about the problem then they can take necessary actions as required. Apart from that, if the IT professional at Green lawns thinks the problem is due to some unknown virus or the network is acting weird but the IT professional isn’t aware about the reason then GLIRP comes into the picture. The human resource professionals at GLIRP counsels the employees who have been affected by the incident. This incident allows them to gain back confidence and also to get back to regular schedule.

3.2.The efficiency of GLIRP professionals is checked with the help of an online test. Every red team member will have to take this test as this will allow them to know about their strengths and weaknesses. Their weakness report will be sent to the managers of GLIRP so that training program can be conducted accordingly.

3.3.The communication between the GLIRP and other related professionals should be very clear and precise so that the situation can be taken under control immediately. A small mistake in the communication may lead to severe damages. An analysis report is prepared and the same is sent to management so that such incidents can be avoided in the future.

3.4.Adequate training needs to given to the GLIRP professionals so that they can act accordingly when the situation arises. The costs of the program are also evaluated so that the wastage can be recognized. Green Lawns PYT is very much ready to undertake incidents in control. The regular employees in the organization are also trained regarding the things that they should do and the things that they shouldn’t so that problems like virus threats can be reduced to a minimum. 

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