Writing Assignment help on : TQM (Total Quality Management)
Give an example of how TQM (Total Quality Management) might be applied to a business in line with industry standards and cultural considerations.
TQM Application: An IT organization can implement TQM application for reduction in the delivery time and increase in the quality. In the software firm, the top management of the organization should be committed to achieve quality so that the employees can also take this thing seriously. The employees should be trained regarding the achievements that they need to do so that TQM can be implemented in the organization.
How this TQM application aligns with industry standards/cultural considerations?
If TQM application is undertaken by an IT organization then they can improve the quality of work that the professionals are delivering and at the same time, their motivation among the employees which also can be increased thus, allowing them to work more. Initial implementation of this program will increase the time that the employee will take to complete the project but in the long run, it will be beneficial to the organization. The employees of the organization will know that they will have to complete the assigned work on time and with great quality (Al-Salim, A, H, 2005).
Describe a possible risk to a business’ operations and risk management strategy you could use to reduce it?
Risk – If there is a fire accident in the warehouse where all the raw materials for production of chocolate is stored. This risk wasn’t identified in the past because nobody thought that such a thing can happen thus, leading to more stress. There was no planning from the management to deal with risk.
Risk management strategy – First and foremost, the management should call for fire brigade so that the fire can be taken under control. Secondly, the management should check the losses that have taken place so that the management gets an idea regarding how to go ahead. If the loss was too much then the management should look for options like that of insurance and at the same time, the management should make plans so that further losses can be avoided. The reasons due to which fire was caught in the warehouse must be identified so that control measures can be taken accordingly. All the fire equipments that will be required to take the fire under control must be implemented in the warehouse. Time is one of the critical factors that can increase the loss or can reduce it. Risk management strategy should be planned and implemented in such a way that the tasks can be completed in the minimum possible time (FAASystemSafetyHandbook, 2000).
Name two industry codes of practice/standards/legal requirements that apply either to your industry or an industry of your choice.
Industry – Food industry and Steel buildings and bridge industry
Codes of practice/standards/Legal requirements –
Food Industry –
- Food industry gives a lot of importance to the temperature at which the food is stored. The standard code clearly states that the temperature of the food needs to be checked at regular intervals so that the food is in a healthy state till the time of consumption.
- It also states that the hygiene of the foods needs to be maintained. The food should be stored in such a way that there isn’t micro-biological activity. If the food is not fit for consumption then it should be dumped (FoodLaw).
Steel buildings and bridges industry –
- If the design of the building or bridge which is under construction needs to be changed then a new design needs to be reissued and approved by the legal authority.
- There are certain structural steel which need not be painted so the owner should do oiling and greasing at regular intervals so that the structural steel is in good condition (AISC, 2005).
Provide an example of how any business could deploy human resources such as staff and networks to improve business operations
If a human resource executive is taking care of recruitments and if the management wants her to take care of performance appraisal as well then she should be given proper training for the same. Training can be on-the-job training or it can be classroom training. Secondly, she should be motivated so that she feels confident that she can achieve it. She should also be communicated regarding the importance of the process in which she is involved so that she thinks that she is undertaking an important task (TheBizEarth, 2012).
Outline two stock control systems. Describe advantages of each.
| System | Advantages |
| Just in time | The stock level in the organization is reduced to a minimum. The stocks are ordered only when it is required. |
| This method reduces the storage cost as the organization need not make any special arrangement to store the goods (is4Profit). | |
| First in First out | This method is considered to be the best if the organization deals with perishable goods as it allows clearing the goods that comes in first. |
| The price, at which the goods are purchased, is considered for the purpose of accounting and hence, the revenue of the organization is managed accordingly (Assar). |
OHS & Legal Compliance Strategy
| Strategies and targets | Tasks |
| Adopt a formal system to identify hazardsDeploy formal system by March 1 | The employer must establish on the occupational health policies that they would to achieve in the organization.The employees should be trained regarding the things that they need to do so that the goal can be achieved. If the employer isn’t able to understand the things that they need to do then they can call up an OHS officer for an inspection so that the employer can get a clear idea regarding the things that need to achieve (WorkSafeBC). |
| Ensure PPE is used consistently.Maintain zero accidents | Employees should be told about the importance of personal protective equipment and they should also be informed about the hazards of not wearing it. Even then if the employee doesn’t seem to take it seriously then he can be asked to pay a fine. The employer can charge a fine to the employee as this is completely legal (QueenslandGovernment, 2011). |
| Ensure staff is trainedProvide necessary training for the new employees | Training regarding all the aspects of work must be given to employees. Apart from that, they should also be trained regarding the safety equipments that need to be worn while they are working.The employees should be sent for on-the-job training along with employees who are well experienced so this will give them a better understanding regarding the employer’s expectation (United StatesDepartmentOfLabor, 1998). |
Staff Recruitment and Retention strategy
| Strategies and targets | Tasks |
| Assure adequate screening for employees. Maintain Zero staff thefts | When an employee joins the shops then a proper reference check needs to be done so that Ronald and Marie are aware about the past records.If an employee is being associated with an organization for the first time then Ronald of Marie can visit his house so that they can be rest assured that the employee’s background is good. |
| Evaluate employees during training.All staff given performance feedback at end of training | Practical tests should be given to the employees during the training period so that the employees can be assessed completely.Feedback from the employees who will be attending the training should be taken so that the trainer will get to know regarding the things that they are missing out. At the end of the training, the employees will assess the trainer and the trainer will assess the employees so that both can make improvements accordingly. |
| Improve retention of employees.Staff kept for minimum 1 year | Every employee’s requirement is different than that of one another so the employer should understand every employee’s requirement. Once an employee requirement is clear then the management should think about how to achieve it.Work-life balance is one of the best and easiest ways to retain an employee (United StatesDepartmentOfLabor, 1998). |
Stock control Strategy
| Strategies and targets | Tasks |
| Ensure that any perishables purchased do not get discarded because of the expiry dates. |
Discard items kept to 10%When talking about perishables, the organization should follow First in First out method of inventory control so that the waste is reduced. The store should hire a person who can take care of the inventory so that whenever the inventory reaches to 10% then the order can be placed. The supplier must be a trustworthy person so that the goods reach on time otherwise this will affect the business (ReliablePlant).Review sources of supply. Conduct review by March 1Certain things need to be checked in the review so that the organization can eliminate the one who doesn’t match up to their expectations. The delivery of goods should be in a timely manner so that the sales aren’t affected. Secondly, it is better to look for a supplier who can take care of delivery on a daily basis so that the business can run smoothly. Cost factor also needs to be taken into consideration while looking for a supplier. It is always better to look for a supplier who can supply quality goods at the minimum possible price. The supplier should supply goods that are of great quality so that the business need not waste time in checking it repeatedly (BizymomsEntrepreneurs).
Quality Strategy
| Strategies and targets | Tasks |
| On-time delivery of newspaper with zero errors i.e. wrong address, etc | The whole process must be reviewed so that one can get an idea regarding the problems that are prevailing in the environment. Training must be provided to employees so that they can get to know about the mistakes that they are making. |
If there is a competitor then their method of delivery should be analyzed and if anything better is found then that should be implemented.Counter service meets customer expectation.
Customer complaints reduced by 50% on previous year.Counter service meets up to customer’s expectation because the customer can communicate their requirements specifically. The customer should be motivated to come to the store to purchase things that they want.
Every customer must be requested to remove 2 minutes time from their schedule to write regarding the complaint that they have. This will allow the store to know the problems that they have.
OHS Assessment and risk minimization plan template
| Criteria | N/A | Yes | No | Risk Minimization plan |
| Emergency procedures | ||||
| Are the designated emergency person’s details posted: |
- OHS Rep
- Fire Warden
- First aid
Yes This will allow the employees to reach the person in times of emergency.
Apart from putting a notice, the designated emergency person should be formally introduced.
Instructions posted regarding calling emergency person? Yes Notices have been put across at multiple place so that they can call them from all possible places.Is the site plan on display?N/A Are emergency evacuation muster/assembly areas signposted? Yes The employees should be provided a training regarding the meaning of each post so that they don’t ignore the postings.Have all staff been inducted and trained in emergency procedures? Yes Classroom training should be done. At the same time, an exam should also be conducted so that the employer can get to know about the seriousness of the employee.Are entry and exit doors marked and free of clutter? Yes Proper oiling and painting has been done at regular intervals so that the employees can be safe.Are emergency exit routes, aisles and corridors free of clutter? Yes The sweeper should come in every day to clean so it is maintained in a hygienic manner.Are fire extinguishers provided and maintained? Yes Training for using the same has also been providedHave personnel on-site been trained in the use of fire extinguishers? Yes Classroom training should be provided to themFirst Aid Kit stocked to match content list? Yes Other specific medicines required by staff should also be stocked so that it can be used if they require at any point of time.First aid supplies replenished? Yes A proper check regarding the expiry date of medicines should be recorded.Housekeeping Washroom and toilet clean and tidy? Yes It is cleaned twice a day with proper toilet cleanerFloors clean, dry and in good condition? Yes Floors are cleaned every day in the morning with a floor cleaner. If there is any spillage then that particular place cleaned again.Desks and work areas are tidy? Yes Cleaning is done as and when required.Rubbish bins sufficient? Yes Rubbish bins should be placed at regular intervals so that the hygiene of the office area is maintained.Rubbish cleared regularly? Yes It should be done twice a day so that the rubbish bins don’t overflow.Recycling bins are sufficient? Yes It is better to have extra bins so that the recycle bins never flow out.Recycling bins cleared regularly? Yes Professionals should be hired and it is done twice a dayAre aisles and areas around the workstations free from clutter? Yes Employees are given clear instructions to keep the workstation cleanErgonomics Is furniture fit for purpose? Yes Comfortable chairs and tables are present so that the employees can perform betterDo office chairs have five supports Yes In case of any repair, chair repair is called to repair itIs the furniture adjustable for keyboard operationsN/A Footrests provided wherever necessary Yes Foot problems can lead to serious issues and hence, employees are trained to use a footrest whenever required.Document support provided?N/A Computer screens protected to avoid glareN/A Workstations and equipments are positioned to
- Reduce manual handling
- Forearms parallel to the floor
- Upper legs parallel to the floor
Yes Workstations are designed as per the OHS officer’s instructionsHazardous substances Are all chemicals, including liquid fuels, properly labeled and stored? Yes Employees should stay away from that and they can use it as and when required.Spill kits availableN/A MSDS’s available for hazardous substances? Yes All the employees are aware about its availability.Register maintained? Yes The attendance of the employees is tracked accordingly.PPE (for hazardous area) Yes Employees are trained to use that in required situationIs safety signage accurate Yes Employees will be aware about the risk aheadAre safety glasses worn when requiredN/A Is visibility clothing provided when required?N/A Other The employees are trained at regular intervals regarding PPE, fire extinguisher and other equipments.
Training for the same is a part of induction for every new employee.
Action Plan template
| Action Required | Timing | Person Responsible | Cost | Evaluation methods |
| An employer must communicate with all the employees to understand their problem | Marie | N/A | One-to-one communication and a formal meeting with all the team members | |
| Fire equipments must be purchased | March 01 | Ronald | $500 | Ronald should check with various manufacturers and then he can purchase something that best suits the store. The number of fire extinguishers in the store is less than required |
| OHS officer must be asked to verify the place | February 27 | Ronald | N/A | Ronald should arrange for an inspection by the OHS officer so that they can get to know about more things that they will require. |
| Monitoring |
| All the required things have been monitored and it is been noticed that they have met up all the expectations. Certain things which weren’t required have also been implemented. |
| Corrective actions |
| A few fire extinguishers need to be purchased so that the store is completely safe. Employees in the store should be trained at regular intervals so that they remember things when required. |
| Verification and Record Keeping |
| This is done at regular intervals so that they can match with the changing requirements. Employees’ safety is their first concern |
| Implementation |
SOP Template
| SOP – Workplace safety |
| Purpose – The employees at the workplace should be safe. Taking care of the employees also improves their performance as they feel that the employer cares for them thus, making life simpler for the employer as well |
| Scope – The employers should understand the important things that they require and at the same time, employees must be trained |
| Key words – Safety, training, equipments, OHS |
| Instructions – All the instructions that have been set forth by the OHS must be taken care. The OHS officer must visit the place at regular intervals. |
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