Supply Chain Assignment on : Operations management
- Definition of operations management
Operations management defines the administration of business goals and practices to create and to maintain the high level of efficiency in an organization. Operations management also deals with labour conversion and materials conversion into products as well as services to increase the profits of the organization. This also helps to define the management of products, processes, services and supply chains. It meets the development and utilization of resources with the products and services delivery to the clients. Operations management is an essential and an important part of an organization. This also is concerned with the conversion of inputs, outputs and with the help of physical resources that will create the effectiveness of an organization with proper efficiency and adoptability. (Kumar & Suresh, 2012)
To define the roles and core responsibilities of an operation manager, there are certain below mentioned points such as:-
Operations manager are involved in managing the important activities for the production of goods as well as services. It includes the management of the operation process and control, performance as well as improvement and operations strategy. It also includes certain areas such as marketing, accounting, finance, personnel as well as engineering. The human resource management: The people are employed with the organization to create the goods or services and to provide the proper support for the key resources of an organization. There are different areas of responsibilities handled by an operation manager such as to supervise the staffing, to manage the project and to work with clients as well as other important resources. (Ruralfinance.org, 2002)
Operations management also directs, supervises and maintains all the credits of daily operations, it helps to provide proper plans and policies with general recommendations and actions. They also appraise the environment with proper changes and development of recommendations for proper competition in the market. This way, it helps to prepare the process of important changes and also helps to coordinate the proper planning, organization, staffing and objectives of the organization. They also establish the legal obligations with proper payment and taxes and also it helps to participate in different activities for the important presence. This way, it implements and recognizes the proper recommendations for accurate and complete information as well as important reports. Asset management: This is also the important role of an operation manager to build the organization with proper facilities and equipments and also to support the functions of an operation management.
Cost management: Cost management is also the most important responsibility of the operation manager that transforms to deliver the best services to the customers and also helps in managing the cost successfully.
Formulation of policy: To formulate the policy is also the core duty of an operation manager that helps to operate and function on a daily basis within particular set of guidelines and rules. These policies are helpful for establishing the operation managers and also it includes different functions and departments for better communication and cooperation within each other. Thus these policies include important actions for the employees as well as company.
Proper planning: There is also the requirement of proper planning which is the major concern for the operations manager. It helps to determine the proper requirements of selling and buying the products. Thus the operations manager is responsible for planning, coordinating and meeting with the important activities between different functions and departments with respect to sales promotion.
Control the resources: The other important requirement of the operation manager is to control the resources, materials and other major functions with respect to the implementation of different processes as well as procedures. The operation managers should try to allocate the funds and benefits properly and also they should try to review the financial statements regularly for meeting with the company’s operation effectively and efficiently.
Communication: To communicate properly with the management professionals and to meet the business responsibilities effectively, there is a requirement to manage and to maintain the company’s businesses properly. This way, the operations managers are responsible for putting the statements properly. (Lewis, 2012)
Every business focuses on different functions and different departments such as marketing, human resources, finance, operations and other departments. In case of finance department, the department focuses on the important functions of managing the cash flows, current assets and capitals as well as investment. In case of marketing departments, the department is followed with the responsible sales and marketing activities with respect to increasing the customer demands and generating sales as well as meeting with the customer needs as well as wants successfully. Thus on the other side, operations management focuses on the important functions of planning, organizing, coordinating and controlling the effective resources for meeting the proper products as well as services. This is the central function and core responsibility of materials, technology and transformation with proper changes in the environment. (Pearsonned.co.uk, 2012)
They focus on maintaining and implementing different types of activities and procedures for managing the training and other issues with the help of motivation and setting of goals and objectives. Operations managers focus on different types of decisions such as long term decisions as well as strategic decisions so it is concerned with creating, operating, controlling and transforming the various inputs with a wide variety of resources and also it delivers important outputs that is required by the customers. It is the important activity of management of successful resources for the production and goods delivery. Thus the people in this department are responsible for important activities. There is a requirement of proper satisfaction with customers to the operation because it will help to perform certain goals and objectives with regards to quality that is the major factor for customer satisfaction and it is also consistent with customer’s expectations with proper dependability. The speed also is required to increase as per the customers, inventories and risks. Thus the operation meets with important services and low cost with high flexibility. This also meets with the process of specific decisions and strategies of business goals formulation. (Brem, 2011)
- Operations management in context
Through this context, the paper will meet with the important discussion of comparison and contrasting of proper service as well as manufacturing operation. The paper will meet with the important designs of issues in these contexts with respect to the layout and flow, environmental issues and workplace as well as other issues. Heathrow airport is a very well known airport that provides services for easy and safe journey. It is known as ideal airport especially for families and other flyers, business professionals, executives and visitors. It also assists the clients with proper platform and security with the important modes of transportation. (Heathrowairport.com, 2012)
It is the busiest international airport that provides the important services in different parts of the country thus it also provides an important guide to transport as well as parking because it is also expanding successfully. The company also provides fast services to the customers and customers also saves money with proper travelling and meeting with other important advantages. It deals with the sustainable competitive advantage and meets with proper performance. This way, it enhances the economic benefits and implements the support and data of performance with proper skills and management. The company also employs the proper handling employees for better communities and it successfully manages the education, employment as well as skills in the company. With the help of proper management of people as well as their awareness, the company increases the security as well as aspirations. The airline ensures proper responsibilities and dedicated space for the coaches as well as arrivals hall and other services. The company also offers important services and important facilities with the help of possible and strong experience. The airline also focuses on the important accessibility of Wi-Fi to gather and to conduct the important information with success stories and important availabilities. (Heathrowairport.com, 2012)
The airport is also operating effectively with full capacity and better services as well as it deals with important standards. It provides the first lounges to the British airways galleries and it also welcomes the invitation of the guest on the same flight. On the other side, the manufacturing operation of Nestle company deals with the important facility of investment and quality. The milk chocolate is produced with the on-site and other investment and plant investments as well as greater efficiencies with high level of capacity. (Russell, 2012)
At Nestle, the company meets with the customers with the positive attitude towards work and it also focuses on the realistic and true approach of doing business. The company focuses on the positive attitude and different style of management. It meets with high quality and long term success with proper convenience and varieties. It deals with the better operational strategy with proper strength and high flexibility. The company operates its business in special knowledge and expertise with proper business environment. The company is producing the dark chocolate with the important sources of outsourcing and production and also with the help of restructuring as well as other capacity. The company also meets with 8000 tons of dark chocolate annually and also it focuses on complete production. The company deals with proper investment and it contains an important part of products with the help of proper and talented in-house team. Thus there is high efficiency in the production of milk. (Nieburg, 2012)
At Nestle, the company contributes to long term success with the fundamental approach of business and values for the consumers. This creates the commitment of healthy profit and also Nestle recognizes the proper effectiveness and efficiency. Nestle UK met with the proper investment and also focused on better technology. It created the proper restructuring with proper investment program so as it also transformed the major excellence for the manufacturing and other development. It also created the next important generation and other competitive facilities that developed the most important capabilities. (Kendrick, 2012)
The operational strategy of the business is as follows:-
The company focuses on innovation and renovation for changing the strategies and also for measuring the profitable growth with respect to the sustainable growth. It is more incremental and also increases the success of the brands.
The company believes in maintaining the operational efficiency and also deals with high level of quality for better improvements. It also aims to focus on the low cost and high quality to improve the customer service and to meet the better and faster results with proper performance. It also creates the specific models of business and tries to meet the objective.
The company also meets with consumer communication for building proper trust and image as well as also for proper research and development. This way, it will focus on equal importance. (Nestle.com, 2010)
Nestle also met with the proper system and contributed strongly to reducing the number of accidents. It had a huge impact on reducing the number of accidents for the employees and workers. Thus it tries to improve the operating system with proper knowledge, experience and ideas. This way, the company delivers the proper design, costly and timely solutions for protecting people. (Neiburg, 2010)
It also deals with better commitment and focus on creating value for operating and running the successful business. It is continuously working for making the tastier products and also for maintaining the proper lifestyle. It is also conducting detailed designs on checking quality and it offer pay and programs as well as other benefits for better initiatives and professional development as well as opportunities. The company is also committed to produce the nutritious and healthy food for improving the better efficiency and also for the environmental performance.
Heathrow airport deals with logical and systematic approach to meet the proper actions for reducing the pollution emission and also it incorporates new initiatives and technological advances. This helps to accurately quantify the proper management focus and helps to achieve the strong values. It also deals with managing the proper quality and also it determines the important levels of high quality. They maintain the high quality of air with continuous measurements. This describes the clear picture of large area and also it helps to build the proper strategy to improve the efficiency of the aircraft movements. It also plays the important role in quality and it is also assessed with proper methodologies and improvements. It also contributes to high quality concentrations and it focuses on the management of proper impacts. Thus it aims for good quality and robust database with proper inventory and better coordination. (Heathrowairport.com, 2012)
The company meets with proper contribution to social, economic and cultural development in UK and this creates the proper vision of important choice. (Heathrowairport.com, 2009)
It incorporates proper use of advertising and supported the proper measures of services. It also deals with the fantastic achievements for high standards of service quality and customer facilities. This also meets with the high comfortability and cleanliness of rooms. There is high standard of food and beverage outlets as well as it will also meets with high service quality. It also deals with high commitment and increases the volume of traffic with proper approaches. It also engages the proper communities with better understanding of concerns and priorities. It also influences the policy of minimization of important properties in the airports. Thus it manages the noise effectively and efficiently. This way, it continuously builds the understanding of informing high level of priorities strategies and targets. The biggest issue and challenge is associated with the noise and other techniques. It increases the number of flights. Current noise and policies increases the traffic and it affects the noise with high quality of life. (Weedon, 2010)
The airport also provides the journey time savings for short term journeys and other important benefits. With respect to the economic benefits, this contains wide benefits and advantages. Thus it provides high connectivity and significantly it improves the rail access with increased opportunities and productivity gains and trade. This way, it improved the productivity with the decrease in the journey times for business trips to Heathrow. It also improved the reliability and accessibility of journeys to rail to the company. This improved the accessibility of international market with the important businesses and it also attracted the international industry to the large proportion of the company. This way, it created the high value with proper convenience. Thus it also impacts on quality and noise so as it try to deliver the benefits with proper enhancement of resilience and also with the help of importance and equality of opportunity. They forecast the revenues with accessing the domestic as well as high speed railways and they also expect the proper contribution of larger distances. This way, it connects to the potential catalyst for long term growth and other passenger services as well as to enhance the viability. It also delivers the effective integration and proper delivery schedule. Thus it is important for proper planning and proper modes of better interchange. This way, it is addressed the important contribution of affordability and also it develops the major benefits.
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