Strategy planning & Management Study online: Case study analysis on Communication
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Task 1: Case Study
You are a youth worker at a local youth drop-in centre. One weekday after lunch a small, thin boy, named Rudi, walks into the centre wearing a white cap, a striped polo shirt with the collar up, yellow shorts and trainers.
Worker: Hey man!
Rudi: Hey
Worker: What can I do for you?
Rudi: Yeah I want a job.
After a brief chat you find out he is 14 and in Year 9 at the local government school. He is banned from the local, Maccas‟ due to a fight he and his bros‟ had with some aggotfays‟ from another school.
Rudi: “I wan‟ a proper job, cos I’m not going back to that ******** school. Mum’s a shift worker and dad’s never home so they wouldn’t know the difference so long as I’m not hanging round the house with my bros.
- Identify strategies you would use to develop trust and rapport with Rudi.
Some of the strategies which shall be used in order to develop trust & rapport with Rudi has been described a sunder. They are as follows:
Þ Counseling setting: The first strategy which shall be used to develop trust & rapport with Rudi would be with the help of counseling setting. Before involving Rudi in an interpersonal communication process the basic requirements i.e. the ability to express his feelings shall be followed (Reh, 2012). This will help in order to know what exactly Rudi wants. Such type of strategy will act significant to know what the perception of Rudi is.
Þ Rules engagement: The second strategy which shall be used to develop trust & rapport with Rudi would be with the help of rules engagement. There are various types of rules which will help to specify the purpose of the situation. After reading the case study above, it can be well stated that Rudi is uneasy or unsure regarding what to expect which leads to high levels of risk & will create bad impression which will in turn not lead to good rapport between the same. Some more ethical guidelines shall be followed which would help to build good rapport with Rudi (ZBais.com, 2012).
Þ Dodging the pitfalls: The fourth strategy which shall be used to develop trust & rapport with Rudi would be dodging with the pitfalls. More number of meetings shall be followed which will help in order to build motivational targets, attitudes, confidence levels & he factors (Wilkinson, 2008).
Þ Mindset of the clients: When it comes to inter-personal communication, response from the other party would be required. This will help Rudi to approach dictate high levels of success within the relationship. This strategy will help in improving the relationship which will in turn enhance the rapport & trust (Youth Lifestyle Options, 2009).
- State and describe an appropriate style of communication that could be used with Rudi.
The appropriate style of communication that could be used with Rudi has been described in this portion of the answer. They are as follows:
Þ Assertive communication: Assertive communication has been referred to as a type of communication which clearly clarifies the needs, opinion, feelings, and rights without surpassing the right of others. Such type of individual’s value one’s time, emotional as well as spiritual needs in a much respectful manner. Assertive communication shall help Rudi amongst the following i.e.
- State needs, clarify the wants in a much effective & appropriate manner
- Express the feelings respectfully
- Communicate & respect one another
- Feel connected
- Stand up for the rights
- Feel competent
- Listen well
- Speak & stay
- Calm and compose
- Create a respectful environment in order to grow as well as mature
- Address the number of issues or problems which might arise in the future
Þ Passive communication: Passive communication refers to a style of communication where in the individual will try expressing its feelings or opinions as well as identifying one’s needs. Passive communication shall help Rudi amongst the following i.e.
- Assert themselves
- Try to share their feelings
- Often feel un restful when their needs are not being fulfilled
- Unable to mature as the real issues are not developed
- Speak softly
- Deliberately infringe their rights
- Identify what strategies you will use to understand Rudi’s situation from his perspective.
The strategies which will be used to understand Rudi’s situation would be:
Þ Practice assertive type of communication
Þ Passive communication will also have a positive impact over the same
Þ Taking into consideration the various cultural aspects will be quite helpful
Þ Building strong relationships
4. Identify the cultural values and practices you would need to be aware of when communicating with Rudi.
The cultural values and practices you would need to be aware of when communicating with Rudi. It must be seem that, cultural social psychology have been raised to determine and freedom of choice between the different types of culture.
Some of the cultural values and practices you would need to be aware have been discussed as follows:
Þ Moral principles
Þ Leadership
Þ Strong trust relationships
Þ Highly effective leadership
Þ Support for innovation
Þ Degree of adaptability
Þ Effective use of systems & processes
Þ Strong relationships
5. Identify the youth centered practices you will use when working with Rudi.
The youth centered practices you will use when working with Rudi have been drafted as under. They are as follows:
Þ Staff qualification in order to support a positive development focus
Þ Program & policies which will help to enhance the welfare of the people
Þ Tap the interest of the youth members so as to multiply the skills
Þ The practices shall be such which will help in order to have better structure
6. Identify Rudi’s rights in this situation.
The rights of Rudi’s situation amongst the case study mentioned above have been highlighted as under:
Þ Ensure safety as well as maintaining daily needs of the young workers are being met
Þ To report health & safety hazards within the environment
Þ Incident reporting
Þ To engage in activities which will lead to disrepute within the enterprise
Þ To support the growth of the organization with the help of youth
Þ Maintain confidentiality as well as privacy of the child
7. Identify Rudi’s responsibilities in this situation.
Rudi’s responsibilities in this situation can be discussed as under. They are as follows:
Þ To practice face to face interaction as well as varied range of responsibilities
Þ Mentoring, befriending & supporting the youth generation
Þ Assessing the needs of young population as well as supporting them while developing plans
Þ Planning sessions, activities & residential
Þ Campaigns for the youth
Þ Monitoring & evaluating the service
Þ Record keeping & report writing
Þ Working upon various types of policies such as fundraising, protection of the children & health and safety of the same
Þ Upgrading interests, quality & skills
8. Identify your responsibilities as a worker when you experience a conflict in your professional relationship.
The responsibilities as a worker when conflict appears in the professional relationship have been discussed as follows:
Þ Daily care
- Supervision & support the children, young people enrolled
- Maintaining clean & safe environment
- Uphold the standards of care
- Transportation & support of child within the various activities
- Learning opportunity to advance their skills
Þ Therapeutic environment:
- Effective & efficient model
- To create an environment which would help in the facilitation of learning, growth & change
- Active listening,0020problem solving as well as support the children in order to take up future decisions
- Remain calm as well as responsive at the time of crises
- Have proper risk management skills & plans which will help in better growth & learning
Þ Team work:
- Attend meetings
- Actively support the members in order to have a unified approach
- Follow directions which will help in order to benefit the young generations
- Respect all the members within the team as well as maintain professional relationships
Task 2
- State the youth subculture that you have researched.
The youth sub-culture that has been researched in this report refers to “Emo Sub-Culture”. Emo has been referred to as a sub-culture which is characterized with dark way of dressing as well as portrays the most cynical view within this world. People belonging to this sub culture do not take much time to view the situation as hopeless (Reh, 2012). People within this sub-culture sometimes portray an objectivist attitude. It has been noticed that the youth belonging to this sub-culture are quiet as well as are amongst those who are being bullied by the society (in real or reel life).
- From your research, discuss the shared styles, behaviors, interests, and/or issues etc a youth worker would need to be aware of when working with young people from this group.
Based upon the research on Emo subculture it can be seen that, an Emo kid would be derived as an individual who is emotionally deprived. This type of sub-culture came into existence in the mid 1980’s which take into consideration girls & boys similar to Goth & Hippies. The girls & boys belonging to this group are dressed up in much a wild manner. Youth belonging to this sub-culture, like to dress in a standard dress & the males as well as the females look alike in terms of their dressing and clothing styles (Olayinka, 2009).
Apart from the physical description of the kids belonging to the Emo sub-culture, consists of heterosexual female possessing dyed hair (prominently red), practice lips piercing, large tattoos all over their body (specifically arms, chest). Youth belonging to this sub-culture pin pointed to have a negative view about the same. Sometimes it becomes an embarrassing situation for the Emo kids due to the amount of respect which they get from their surroundings (Schmitt, 2011).
The shared styles, behaviors, interests, and/or issues etc a youth worker can be described with the help of an example. The youth population belonging to Emo sub-culture has been referred to as the one who lack high levels of maturity & confidence in oneself. The second interesting fact which is highlighted regarding the Emo sub-cultures is in regards to the physical relationships & how they flaunt in the public (Patel, 2010). People belonging to this sub-culture are quite habitual of being physical with each other in the public places as well. Initially it was thought that, it might be due the teenage behavior. But, after the rigorous search on the same it was seen that Emo’s are likely to get involved into male v/s male, male v/s female & female v/s female physical intimacy at the public spaces.
People from the Emo’s sub-culture have been noticed to be mentally ill. This means that, high levels of pressure on them can lead to various types of problems. There is a stereotype thinking which is noticed amongst Emo’s is in regards to the fact that they cut as well as abuse themselves due to lack of confidence within oneself. The Emo kids are believed to be quite aggressive & ill treated at the school level. They are highly bullied on the basis of their dressing style, behavior, how they are different from others & taking into consideration other factors as well (Mental Health in Schools, n.d.). Most of the people have a general perspective regarding Emo’s. They think they are ill dressed, depressed maximum time of the day, always in black, portray dark side to the outside world, lost, cut themselves a lot & majority of them practice suicide whenever they want to harm themselves.
- Discuss the establishment of identity and its impact on young people from this group.
The establishment of identity and its impact on the young people belonging to this group i.e. Emo sub cultures have been seen as a threat to the society. The entire identity as well as its impact on the young generation was noticed by Michael in the year 2008. It was seen that in Russia’s State Duma Emo’s have been referred to as a population belonging to the teenage class i.e. 12-16y years of age. Who are dressed up in all pink, black, fringes to cover their face, studded belts, piercing on ear & eye, painted bright colored fingernails, etc. It has been stated that, Emo’s culture have a negative ideology which relates to high levels of depression, suicide & withdrawal from the social class (Seganti & Smahel, 2011).
The degree with which the negative aspects of the same have been noticed as well as reported online in an article with the topic “Emo-bashing in Mexico in the year 2008”.
In the year 2008, it was noticed in Mexico that the trio of long haired teenagers were grasped in the plaza while filming the beating over the cameras on the cell phones. People who had organized the attack in the Mexico City started shouting aloud “Kill the Emo’s”. After the rise of the Police at the situation, victims were left on the road till the time ambulance did not reach the destination. People on the road were laughing & nobody came forward to help just because they belong to the Emo’s culture (Mathewson, 2007).
It was reported in the Mexico City that, people belonging to the Emo’s culture have been threatened as well as assaulted by the smaller communities. They have been ill-treated by the communities over the roads, public places, etc. Many of the Emo’s state that, it is quite dangerous for us to go out now, people look at us & spat on. Emo’s have a threatening impact over the young population that people throw thing sat them. It has been well stated by one of the Emo students at the Mexico Plaza City, that there are high levels of hatred within the universities as well (Jane, Armitage & Victoria, 2012). Bautista a 16 year old Emo girl at the university was dressed up in tight fitted black jeans with dark make up on. Other university students started taking her in an affirmative sense. This shows that “that it is a homophobic issue & shows a conservative side of the Mexicans”. They are always fighting for something different.
Society has been quite concerned regarding the members of the sub-groups who might commit suicide & act as a threat for the same. To cite an example, the connection along the Emo’s sub culture & Emo’s social networking over the web, deaths of two teenagers in the year 2007 in two different incidents have been supported in this regards. A murder case of a teenager within this culture as also discussed which lead to high levels of threat within the society. According to Phillipoy 2009, a fair link between moral panic in relation to music, sub cultures have been referred to as a common feature over the media.
4. Identify one activity a youth centre could offer young people from this group that would promote awareness, respect and value of diversity.
Based upon the following three aspects mentioned below, promotion of awareness, respect as well as value of diversity can be offered to the young people. They are as under:
Þ Gender biasness:
Gender biasness has been referred to as the first aspect which might lead to promotion of awareness as well as value of diversity. Emo’s have been highly criticized for androcentrism. It has been noticed that, there are less number of females in an Emo band. Even if there are females in the Emo band, they do not have an active role to play. This means that they are not in forefront & are kept aside (Chirkov, 2003). The Emo’s have been referred to as a sub culture which consists of majority of boys portraying a punk look, different style, typical male province & gender perspective will have an devastating effect over the same. The songs sung by an Emo band consist of lyrics which are against the sentiments of women. In spite of portraying women as a powerless victim, the fans for the same are both the sex groups. Such types of bands have high levels of popularity within male & female group. This showcases that there is a unifying appeal of Emo which means an expression of emotional devastation which is appreciated by both the sexes irrespective of the subject matter of the song.
Þ Backlash:
Baclash has been referred to as the second aspect which might lead to promotion of awareness as well as value of diversity. “Fuck Emo – says a Graffiti on the walls in Mexico City”. The genre Emo has been inspired for a backlash movement due to a rapid growth within the same. There are many bands who have been considered as “Emo’s” & has been rejected the label of stigma & controversy attached to it. The movement grew intense with time & it was reported amongst one of the newspapers that “anti – emo” groups have been attacked within the Mexican city (Advances in Mental Health, 2012).
In Russia a law was passed which stated to regulate the web portals catering to the Emo’s, forbid emo’s style at schools, colleges, etc. They portray high &levels of depression, anti behavior towards the society & committing suicide. In the year 2010, 10 Emo girls were arrested in Dubai for their allegedly offensive & un Islamic behavior, issues, dresses, etc (Australian Institute of Professional Counselors, 2009).
Þ Suicide
The emo music has been blamed for the reason of increased number of suicides. After the suicide of a teenager Hannah Bond it was claimed that, emo music has glamorized the enter suicide death. It was heard from within that, she was a part of internet “emo cult”. This website consisted of many pictures which depicted girls with blooded wrists, emo girls hanging over the fans & online as well. According to Heather Bond the emo fashion was criticized by saying that “the sites showcases pink teddy’s hanging them”. After a verdict, the fans of Emo culture contacted the magazine people in order to defend themselves from all the accusations which promises harm to one, committing suicide, taking any such drastic step, etc.
5. Identify a power imbalance that could occur between a youth worker and young people from this group and discuss ways a youth worker could address this power imbalances.
The power imbalance that could occur between a youth worker and young people from this group can be addressed with the help of the six models such as:
Þ Reform model
Þ Empowerment model (Radical)
Þ Empowerment model (Non-Radical)
Þ Advocacy Model (Radical)
Þ Advocacy Model (Non-Radical)
Þ Treatment Model
6. Identify the impact of your own cultural values when working with young people from this group.
There will a negative impact on our own cultural values while working with young people from the Emo sub-culture. The establishment of identity and its impact on the young people belonging to this group i.e. Emo sub cultures have been seen as a threat to the society. People from the Emo’s sub-culture have been noticed to be mentally ill. This means that, high levels of pressure on them can lead to various types of problems. There is a stereotype thinking which is noticed amongst Emo’s is in regards to the fact that they cut as well as abuse themselves due to lack of confidence within oneself. The Emo kids are believed to be quite aggressive & ill treated at the school level. They are highly bullied on the basis of their dressing style, behavior, how they are different from others & taking into consideration other factors as well (Mental Health in Schools, n.d.). Therefore, young people from this group will have a negative effect over our own cultural values.
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