1 Introduction

The current working environment of the Zouki Group of company is manual. All the operations related to the documentation are carried out manually which increases complexities in finding relevant information regarding different departments of the restaurant handling program. It is the big restaurant having capacity of 350 seating arrangement. Owner of the company wants the complete solution which provides flexibility in managing operations related to taking online orders from the global and local customers, and database related to the inventory for rostering, kitchen, coffee, and deserts item. It helps in keeping monitoring of the information related to the inventory flow so that demand and supply of the raw material can be managed without wasting it. The purpose of this project is to develop an operational working program for the online Zouki restaurant.

2 Project Management Overview

Statement of Work

Role	Type of Stakeholders	Contact Details
Project Owner	Internal	Mr S. V. RamanEmail: [email protected]Mob: 7800654321
Project Sponsor	Internal	Mr. K. V. ThomsonEmail: [email protected]Mob: 8796546754
Project Manager	Internal	Miss. Rosando RoseEmail: [email protected]Mob: 7897546732
Financial Manager	Internal	Mr. David MathewsEmail: [email protected]Mob: 9765430021
Risk Manager	Internal	Mrs. Maggi JeniferEmail: [email protected]Mob: 7868590010
Software designer	Internal	Mr. K. M. SweenleyEmail: [email protected]Mob: 8700659001
System analyst	Internal	Mr. V. V. LakshmanEmail: [email protected]Mob: 8999555190
Tester	Internal	Mr. J. J. MichaelEmail: [email protected]Mob: 7986540932
Coder	Internal	Mr. B. C. ChaterjeeEmail: [email protected]Mob: 9987065040
Consultant	External	Mr. S. M. LiuEmail: [email protected]Mob: 8979694530

Project team members and responsibilities

Project Team members	Responsibilities
Project Owner	It is the responsibility of the project owner to finalize the proposal for the development of the online website for handling operations of Zouki restaurant automatically without human intervention. Requirement specification plan is created by taking assistance from the other project stakeholders so that final outcome of the process undertaken should be capable of satisfying the need and expectations of the stakeholders (Anderson, 2015).
Project Sponsor	It is the responsibility of the project sponsor to arrange required funds for the project so that project can be completed successfully without any complexities of underflow of budget (Badewi, 2015).
Project Manager	It is the responsibility of the project manager to develop a project charter for the approval of the project. It is required to develop project schedule by clearly specifying the requirement in the process by allocating required resources, time and cost. Division of responsibilities should be done by him so that chaotic environment at workplace can be kept under control (Bogason, and Dahl, 2015).
Financial Manager	It is the responsibility of the financial manager to identify the cost required to complete the given activities and develop accurate cost estimation plan so that project can be completed under approved budget and no complicacies in the completion of the project arises due to overrunning of the cost (Carcano, and et.al., 2016)
Risk Manager	Assessment of the risks during the initial stages of the project helps in reducing the complexities associated with the project and completes the project schedule without any delay. Determining the risks severity, likelihood, and probability helps in developing effective proactive risks management strategies so that complexities can be minimized and results in smooth functioning of the project (Cousillas, 2010)
Software designer	It is the responsibility of the software designer to design the software which is capable of managing all the manual operations of the Zouki restaurant through the online portal such as keeping details of inventory related to kitchen, seating arrangement, online order booking, payroll of the workers, and others.
System analyst	It is the responsibility of the system analyst to check the consistency of the project in delivering the required outcome as expected. Corrective action plan should be designed for resolving the gaps and issues exist in the software design so that expectation of the stakeholders can be satisfied (Damoah, 2015).
Tester	It is the responsibility of the tester to design the test plan so that verification and validation of the project outcome can be tested and identify the percentage of satisfying the user requirement.
Coder	Designing of the online website can be set operational by developing programming code of the project. It is the responsibility of the coder to develop the program code to make the e-commerce website functional and operational to handle functions and operations of the Zouki restaurant.
Consultant	It is the responsibility of the consultant to provide innovative ideas and opinion so that operational efficiency of the Zouki restaurant can be improved.

Project Schedule

Task Name	Duration	Start	Finish	Predecessors
Zouki restaurant online portal and database	62 days	Mon 14-10-19	Tue 07-01-20
Project Proposal and Planning	21 days	Mon 14-10-19	Mon 11-11-19
Project Proposal	2 days	Mon 14-10-19	Tue 15-10-19
Problem Domain	3 days	Wed 16-10-19	Fri 18-10-19	3
Project Charter	4 days	Mon 21-10-19	Thu 24-10-19	4
Development of Project team	2 days	Fri 25-10-19	Mon 28-10-19	5
Stakeholder Management plan	3 days	Tue 29-10-19	Thu 31-10-19	6
Risk Management plan	2 days	Fri 01-11-19	Mon 04-11-19	7
Quality management plan	3 days	Tue 05-11-19	Thu 07-11-19	8
Execution Schedule	2 days	Fri 08-11-19	Mon 11-11-19	9
Project Designing	12 days	Tue 12-11-19	Wed 27-11-19
Development of requirement specification plan	3 days	Tue 12-11-19	Thu 14-11-19	10
Designing of GUI	4 days	Fri 15-11-19	Wed 20-11-19	12
Designing of Navigation Pages and menu button	2 days	Thu 21-11-19	Fri 22-11-19	13
Designing of project website for e-commerce	3 days	Mon 25-11-19	Wed 27-11-19	14
Programming coding phase	6 days	Thu 28-11-19	Thu 05-12-19
Coding and programming of designed website	2 days	Thu 28-11-19	Fri 29-11-19	15
Finishing of Coding work	4 days	Mon 02-12-19	Thu 05-12-19	17
Project testing	7 days	Fri 06-12-19	Mon 16-12-19
Development and execution of test plan	3 days	Fri 06-12-19	Tue 10-12-19	18
Unit Testing	2 days	Wed 11-12-19	Thu 12-12-19	20
Test Result	2 days	Fri 13-12-19	Mon 16-12-19	21
Project Evaluation	3 days	Tue 17-12-19	Thu 19-12-19
Verifying test result with Requirement specification plan	3 days	Tue 17-12-19	Thu 19-12-19	22
Project Implementation	13 days	Fri 20-12-19	Tue 07-01-20
Implementation of Website	3 days	Fri 20-12-19	Tue 24-12-19	24
Monitoring and control	2 days	Wed 25-12-19	Thu 26-12-19	26
Feedback	3 days	Fri 27-12-19	Tue 31-12-19	27
Documentation	2 days	Wed 01-01-20	Thu 02-01-20	28
Handover	3 days	Fri 03-01-20	Tue 07-01-20	29

3 Proposed Strategic Alignment

Designing of the portfolio strategic plan:

High level strategies are developed for taking effective decision so that strategic plan should be aligned with the organization goal and mission. It helps in emphasising the component level design, work breakdown structure, and priority setting (Hamad, 2018).

Designing of the project charter:

Project charter is created for specifying the project scope, risk assessment, quality plan, constraints, and stakeholder responsibilities. The charter is designing for specifying the completion of the project schedule within the given deadline of project start and finish date (Gupta, 2019).

Designing of project roadmap:

Roadmap of the project is created for defining the project schedule so that strategic plan can be developed. The emphasis is given on identifying the interdependency of the processes, analysing cost benefit, and setting priority with the process activities.  

Designing of the project management plan:

Project management plan is designed for showing the interdependency of the project activities so that it can be completed within the allocated time and cost and finishes the project within the required time without any project delay (Hamid, Raza, and Naqvi, 2013).

Defining portfolio:

Portfolio of the organization structure is created so that strategic goal and objectives of the project can be achieved. Portfolio plans are developed for managing the integration of organization structure and team management. Organization structure is developed of the people so that effective reporting system can be optimized for transfer of information and data.

Optimizing portfolio

Reviewing of the strategic goal according to the expectation of the project stakeholders helps in optimizing the working schedule of the team members. It is required to develop project schedule by clearly specifying the requirement in the process by allocating required resources, time and cost.

Develop Portfolio performance management plan: Key performance indicators are used for measuring the performance of the stakeholders according to the portfolio of the stakeholders.

Managing supply and demand: It is required to manage the supply and demand of resources so that project can be completed within the given timeline and cost (Haron, and et.al., 2013).

Managing Portfolio Value: It is required to optimize the value of the portfolio by accessing the end result of the project.

It has been seen that strategic alignment depends on five factors which are classified as people, strategy, structure, processes, and rewards. Organization structure is developed of the people so that effective reporting system can be optimized for transfer of information and data. Information is collected from different sources so that processes can be effectively completed (Haughey, 2014). Rewards are provided for motivating the people who helps in increasing the throughput of the resources. The diagram below shows the strategic alignment of resources and processes:

4 Description of the current system

Issues 

Current system functioning depends on the manual working environment. There is a high rate of risks of human error occurrence which creates chaotic environment at work place. It is difficult to find out required information from the paperwork (Hornstein, 2015). It is difficult to keep information secure in the paper files because loss of paper and occurrence of fire can result in the information loss.

Problems

There are problems exist in the manual working environment of the organization. It is difficult to analyse the number of order booked in the restaurant. It affects the return on investment and profitability earned by the organization (Itegi, 2015). There are challenges in providing the payroll to the employees by evaluating the manual attendance.  

5 Proposed stakeholder analysis and management

Stakeholder role	Area of Interest	Project Phase	Engagement approach	Engagement tools	Frequency	Contribution	Involvement	Responsibilities
Project Owner	Project proposal	Initiation phase	Consult	Face to face interaction	Very high	High	Low	Requirement specification plan
Project Sponsor	Project funds	Planning phase	Consult	Face to face interaction	High	Medium	Low	Approval of the project funds
Project Manager	Project schedule	Throughout the project	Consult	Face to face interaction	Low	Medium	High	Project scheduleDivision of responsibilities (Ennouri, 2013)
Financial Manager	Project budget	Planning phase	Consult	Face to face interaction	Medium	Medium	High	Cost estimation planBudget
Risk Manager	Project risks	Planning phase	Consult	Face to face interaction	High	High	Low	Risk management plan
Software designer	Project designing	Designing phase	Consult	Face to face interaction	High	Medium	Medium	Software design
System analyst	Project analysis	Designing phase	Consult	Face to face interaction	Low	High	Low	Verifying software capabilities
Tester	Project testing	Project testing phase	Consult	Face to face interaction	Medium	Low	High	Testing of the software to meet expectations of the stakeholders
Coder	Project coding	Programming coding phase	Consult	Face to face interaction	Medium	Medium	High	Develop operational code of the project
Consultant	Project opinion	Project planning phase	Consult	Face to face interaction	High	High	Low	Providing new ideas and opinions for improvement plan

6 Proposed requirement elicitation methodology

Data is collected from the online and offline sources so that effective online portal can be developed for resolving the issues and problems which exist with the manual working environment at Zouki restaurant. Requirement elicitation methodologies which are used for collecting the data are explained below:

• Brainstorming: Brainstorming means collecting relevant information for identifying the problems and issues which exist with the undertaken project. It is required to define the project problems and issues so that effective project Plan can be developed. It is found that there is a high rate of risks of human error occurrence which creates chaotic environment at work place (Mansfield Community, 2013).
• Document analysis: Historical analysis of the documents related to the project helps in identifying the time and cost required to complete the given project activities. It helps in minimizing the risks of project failure in completing the project within the projected time and cost.
• Focused group: Focused group is arranged for finding out the flaws and gaps in the current working manual system. It emphasis on advantages of online portal developed for the Zouki restaurant.
• Interface analysis: It is required to analyse the interface developed for the Zouki restaurant so that it provides facilities to the users for easy booking of orders, payroll, attendance of the employees, and others. New system helps in keeping monitoring of the information related to the inventory flow so that demand and supply of the raw material can be managed without wasting it
• Interviews: Interviews are arranged with the top executives of the Zouki restaurant so that relevant information about the final delivery and outcome of the project can be measured.
• Observation: Observing the functioning and operations of the ecommerce website helps in optimizing the automatic operations of the Zouki restaurant.
• Requirement workshops: Iterations at regular interval of time is arranged with the stakeholders so that requirements can be easily evaluated so that level of satisfaction of the end users can be optimised.
• Questionnaire: Questionnaire helps in identifying the perception and opinions of the different stakeholders so that required information can be taken about the advantage of designing e-commerce website for increasing benefit of the enterprise.  

7 Proposed requirement statement

Requirement specification plan is created by taking assistance from the other project stakeholders so that final outcome of the process undertaken should be capable of satisfying the need and expectations of the stakeholders.

Project title	Online Zouki Restaurant
Project Owner	Mr S. V. RamanEmail: [email protected]Mob: 7800654321
Project Sponsor	Mr. K. V. ThomsonEmail: [email protected]Mob: 8796546754
Project Manager	Miss. Rosando RoseEmail: [email protected]Mob: 7897546732
Project Objectives	Objectives of the project are:Designing online operational environment for Zouki restaurantManaging payrollManaging inventory for kitchen, coffee, deserts, and all
Project Scope	Designing of team management planDesigning of risks management planDesigning of communication management planDesigning of project scheduleDesigning of stakeholder engagement planDesigning of change management plan
Project Deliverables	Taking online orders from the global and local customers Database related to the inventory for rostering, kitchen, coffee, and deserts itemManaging PayrollOnline attendance of employees
Start date	14 October, 2019
Finish date	07 January, 2020
Estimated budget	$ 8000
Resources	Project OwnerProject SponsorProject ManagerFinancial ManagerRisk ManagerSoftware designerSystem analystTesterCoderConsultant
Risk	Unclear Requirement specification planEmployee ResistancePoor management of resourcesUnskilled staff membersIneffective project scheduleIneffective Cost management plan
Constraints	TimeCostQualityResources
Success Factors	Time Cost Resource utilizationOrganization structureQuality
Assumptions	Highly skilled and expertise staff for operating online portal
Project Approval	Sign off from stakeholders

8 Proposed risk analysis and risk mitigation strategies

Proposed change management solution

Change management plan is designed by reviewing the requirement and processes used for completing the project. It is required to focus on the execution plan so that corrective action plan can be developed for improving the performance of the project.

From the investigation, it has been seen that there is a problem in managing manual operation so it is required to design the online management system which helps in accelerating the order management processes by systematic handling of inventory required for managing the working of kitchen, coffee, deserts, and others. New system helps in keeping monitoring of the information related to the inventory flow so that demand and supply of the raw material can be managed without wasting it (Monnappa, 2017). Key performance indicators are used for measuring the performance of the stakeholders according to the portfolio of the stakeholders.

Analysis of issues and proposed solutions

Risk Identification	Risk Description	Risk Severity	Risk Likelihood	Risk Impact	Risk Mitigation plan
Unclear Requirement specification plan	Requirement of the stakeholders are not clearly defined during the project start-up phase.	Medium	High	Low	Iterations are arranged with the stakeholders for designing effective requirement plan
Employee Resistance	Employees are not ready to accept change in online working style from manual operations	High	Medium	High	Training and development program is arranged for employees so that they can accept the new online working system
Poor management of resources	Project manager is incapable of managing resources	Low	High	Medium	MS project software should be used for allocation of resources
Unskilled staff members	Employees are not having skills and expertise to make use of online system	Medium	High	High	Training and development program is arranged for employees so that they can accept the new online working system
Ineffective project schedule	Project manager is not capable of developing effective project schedule	Low	Medium	High	MS project software should be used for developing the effective project schedule (Mossalam, and Arafa, 2016)
Ineffective Cost management plan	Project manager is not capable of developing effective project cost management plan	Medium	Low	High	MS project software should be used for developing the effective cost management plan (Newman, 2018)

9 Conclusions and recommendations

It is concluded that online Zouki restaurant increases the reachability of the organization to the global and local customers for takin orders so that return on investment and profitability of the enterprise can be enhanced. Historical analysis of the documents related to the project helps in identifying the time and cost required to complete the given project activities. It helps in minimizing the risks of project failure in completing the project within the projected time and cost.  It is recommended that easy navigation and graphical user interface so that non-trained end users can effectively use the website for booking of their orders.

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