Organizations Effectiveness and Efficiency: 1384968

Task 1

Purpose of team:

The team has to perform major functions which are given as follows:

• The team members must have proper knowledge and understanding about their customers for organizations effectiveness and efficiency.
• The members of the team must have proper understanding about their goal and objectives.
• Team members must be accountable to their job responsibilities and activities.
• The ultimate and crucial goal of team is to achieve the growth in business with 15% increment.

Roles and responsibilities of team

Roles	Responsibilities
Sales person or sales representative	The ultimate aim of salesperson is to determine the needs of their customers.Sales representative is also responsible for effective and flexible process of the sales.
Customer supervisor	The major duty of a customer supervisor is to look out activities which are related to the customer staff of the organization.The provision of feedbacks and performance appraisal is also the responsibility of customer supervisor.
Sales group or sales team	The sales team has to manage sales and marketing campaign for achieving the effectiveness in the organization.Managing the sales representative and looking for the sales target of each representative.
Complaint hander	The complaint handler has to act as per the policies of the company and legislation.The complaint handling process is flexible and very transparent in nature.

Accountability of team members

The team members of the organization should be focused towards their roles and responsibilities; they must play a major role in achieving the goals and objective of the organization. They must be accountable and should communicate properly with their fellow team members.

Each member of the team is responsible for their own responsibility, for example: if the complaint handler receives any complaint than it is his major duty resolve that issue. If all the members of team are accountable to their responsibilities then only organization will be able to achieve the goal of 15% increment.

Task 2

Performance plan

A performance plan is a plan that determines the goal and duties of employees of an organization. A performance plan also determines the ability of an employee for achieving the success in their duties and the code of conduct with Bizop’s enterprise.

Action plan participants:

Name of employees	David bishop	Position of employee	Human resource assistant
Name of manager	Jay parker	Position of manager	Inventory manager
Name of senior manager	James green	Position of senior manager	Managing director of the organization

Performance review

Period for improvement in performance: 01/09/2020 to 30/10/2021.

The review of performance will commence from 01/09/2020.

This process will be phrased and documented in the review report of performance improvement; the process is performed and completed by the manager.

Bizops will take actions if the performance of employees is not satisfactory, it may include termination of employees.

Responsibility of employee

The ultimate responsibility of the employee is to achieve and meet the desired expectations, if something impacts the performance of the employee; it needs to be addressed with the manager as soon as possible.

Responsibility of manager

• During the performance plan, the manager has to conduct meetings to review the plan.
• The provision of support and feedbacks in action plan.
• The manager also need to focus in analysing the performance of the employees and provide them guidance and training.
• The whole process of performance and its regular progress must be placed in performance review report.

Responsibility of senior manager

• The major responsibility is to deal with any issue arises during the whole process.
• The process must be done as per the principles determined; the person who makes the decision is completely free from any bias and should not have any personal interest in this process.

Current performance issue that need to be addressed

Under this section the determination of major current performance issues is taken into consideration and they need to be addressed in the performance improvement plan.

• Ineffective communication.
• Ineffective time management.
• Employees of the organization are unable to meet the customer expectations.
• Employees are unable to understand the policies of the organization.

Performance expectations

Under this section the performance expectations are determined and they must be necessarily achieved. The actions and strategies utilized for achieving the desired performance must be realistic in nature.

The performance expected will be assessed in review meetings, the desired performance must be achieved in the given frame of time.

Performance expectations	Desired outcomes in a given frame of time	The actions and strategies utilized
Improvement in communication skills	The employees must clearly understand their roles and responsibilities, there is an effective communication.The effective flow of information.(Quarterly)	The provision of training to employees to enhance the productivity of the The implementation of communication strategy and organizing workshops for employee development.
Reduction of complaints and effective relationships with the customers.	The queries of customers must be solved efficiently, taking feedbacks from them and answer their question timely. (continuously)	An effective training is provided so that the complaints of customers will be reduced and the demands of customers will be met.
Increment in sales by 15%	The sales reports and transaction on the regular basis to determine the efficiency.	Proper training and coaching is provided to achieve growth in the organization.
Providing assistance and support to team members in regards to their roles and responsibilities.	The team members must be taken in various decisions making and support is provided to them during decision making.There must be an effective cooperation in the team members.	The technique like brainstorming is introduced, they are taken for decision making and effective support will be provided.
The effective follow of various procedures and policies.	The policies and procedures must be followed effectively and utilized while resolving any conflict.	There must be a proper communication and training policies were introduced and taken into consideration.
Signatures of participants:
Name of employee	David bishopHuman resource assistant
Signature of employee	David   19/09/2020
Name of Manager	Jay parkerInventory manager
Signature of manager	Jay 20/09/2020

Review: performance improvement

The review of performance improvement plan: 15/09/2020

Final review: 20/09/2020

Outcome of review

Performance expectations	Desired outcomes in a given frame of time	The actions and strategies utilized
Improvement in communication skills	Effectiveness and efficiency is achieved in productivity.	Meet the expectation
Reduction of complaints and effective relationships with the customers.	Reduction around 90% in complaints.	Meet the expectation
Increment in sales by 15%	At the end of the financial year sales target are achieved.	Meet the expectation
Providing assistance and support to team members in regards to their roles.	Efficient support is provided.	Meet the expectation
Satisfaction of customers.	Feedbacks from customers.	Meet the expectation
Meets expectation: the majority of expectations are meet as per the development plan
Below expectations: there are some disciplinary actions which must be taken into consideration.
Name of employee	David bishopHuman resource assistant
Signature of employee	David   21/09/2020
Name of Manager	Jay parkerInventory manager
Signature of manager	Jay 21/09/2020
Name of senior manager	James greenManaging director
Signature of senior manager	James21/09/2020

Task 3

Action plan

Strategies	Person responsible for it.	Resources	Description	Time
Hiring of right individual	Human resource managers	Observation report and the dashboard of performance.	The human resource department shout focus on KPIs, the KPIs will be meeting only if the right person is at the right position. While hiring of candidates the human resource should focus on selecting the capable candidates. Appropriate training will be provided to newly recruited employees.	As per requirement
Motivation of staff	Managers	Appraisal to employees and providing vouchers to them.	Motivating the staff so that they can achieve the desired target and increase the productivity of the organization.	Frequently
Daily tasks must be properly allocated	Leader of the team	Charts of allocation	The task must be allocated on daily basis, proper allocation helps the team members to focus on a specific area.	Regular or daily basis
Review of performance	Management	Feedbacks of customers	Providing support so that they will be able to meet their KPIs in the required time along with that there will be proper and continuous review on their performance.	monthly

Task 4

• The team members output in relation to the operational and decision making aspect the strategies given below can be useful and taken into consideration.

Good communication

Communication plays a major role in an organization, Bizops should have a two way communication system for effective communication. A two way communication helps the employees in expressing their issues and other matters they are facing regarding the organization.

Timely meetings

Regular and timely meetings help the employees to give feedbacks and raise various discussions about the market, the environment in which they are working and other issues can be raised.

Decision making

The participation in decision making benefits the organization in its growth and success. When team members took part in decision making then they can present their ideas and viewpoints which helps in the productivity of the organization.

• Draft policy

Bizops being one of the biggest organizations of Australia has multiple outlets in Australia which generally includes online and phone sales outlets. They provide a good quality of products and services but the problem is that currently they have no policy and procedure which can helps the employees to take the major responsibilities and assist other employees.

Purpose of making policy and procedure

It is necessary to have policies and procedures so that the employees work under the given guidelines and follow the given standards.

Objectives

• All the employees must know about the policies and procedures.
• There must be improvement in the performance so that customer satisfaction increases.
• Implementation of action plan to achieve organizational goals.

Roles and responsibility

• Target achievement of 15% increase in sales revenue.
• Excellent customer service.
• Good working environment.
• Major Participation of training programs.

Scope

Motivation of team members

Motivation will boost the confidence of employees, motivation can be done by rewarding employees. Rewards may include incentives or performance appraisal.

Good working environment

There must be a transparency in work environment, in the transparent work environment there is no place for any kind of biasness. A good working environment will motivate individual to work harder.

Reporting

Reporting is necessary in organization, effective reporting system must be utilized and proper reporting of sales revenue and other aspects must be done in an effective manner.

• The leadership strategies are as follows:

Appraisal of work

Appreciation of employees makes them feel motivated and valued and make them perform even better. Positive employees will also make a positive work environment.

Incentives and rewards

By providing incentives or rewards the employees feel more valued and motivated. The rewards or incentives may be monetary or non-monetary.

Feedback

Feedbacks helps in the growth of employees, timely feedbacks must be given to team members to enhance their performance.

Task 5 Role-play

Task 6 (a) strategies for the active participation of team members

• Feedback and appraisal of team members on timely manner.
• Motivation of team members.
• Accountability is given to team members and their active participation in decision making process.
• Provision of training to team members and their personality development.

(b)

(c)following things can be taken into consideration for being a good role model:

Good communication

A good communication is necessary for an organization to get the tasks done in the desired manner. A good communication results in the positivity in the organization.

Trustworthiness

There must be a faith among the team members to their leader, a sense of truthfulness and faith is necessary for being a good leader.

Task 7 Role-play

Task 8

(a)

(b) Two way communication plays a major role in organization effectiveness

• Conferences are the best way for two way communication, the team can put their point of view easily.
• Meetings are also one of the best ways for a two way communication.
• Feedbacks are also an effective means of two way communication.