Operation Management Assignment help on : Dominos
Introduction
The paper has selected the famous and the well known company for better understanding the case and is known importantly as Dominos. It is well known as the service company and it provides high quality and good service in the food industry. It also helps to get the large scale pizza franchise to offer high quality and fast services to its clients. Thus it is importantly famous for delivering the foods in thirty minutes which is now not continuing by the company. (Garvin, 2012)
The company has seen the important changes in the growth and also it introduced the new items in the list to serve the customers well but there was the requirement to change the internal structure and the operation part of the company. Today the company is getting most of its orders through phone because there is no spacious area in the Dominos restaurant and when the customer calls, the person asks for pick up or delivery. If the customer calls the company for the first time, information of the customer is getting filled by the person and if the customer is regular, the data and information are already exist. The company was started in the year 1960’s and it started expanding in the international markets with proper business model. So, Dominos recruit the best people for entering in the international markets. This has been the highly competitive and the mature market that provides the best food and also it introduce different menus in its list. This contains the strong image and also customers can place their orders online. It offers different types of pizzas along with the better attraction to the customers. It also continue expanding its product line and trying to increase its customer satisfaction. Thus it is widely known for the worldwide presence and also it possess strong brand image and it increases the market share as well as encourages sales. (Henry, 2010)
The company delivers something extra and provides quick service. It also exceeds the expectations of the customer and also it provides important information about the pizza delivery. (Riberio, 2012)
Thus it is the international pizza delivery corporation that has variety of products with traditional specialty of custom pizzas and with important styles and toppings. It is located in not less than 60 countries.
Problem analysis and suggestions
Operations management is helpful in planning and organizing the production of manufactured goods and services. It also helps in marketing, human resources and finance as well as accounting. It refers to production management and focuses on internal activities and structure of the firm that creates the important settings of organizational performance. Operations management is important for an innovative media and it strongly demonstrates the presence of everyday business activities. It also introduces the concepts in lively and in an engaging manner. (Jones & Robinson, 2012)
The major issues associated with operations management are as follows:-
In the field of operations management and supply chain management, there exist certain challenges and issues such as:-
To coordinate the important relationships between the mutually supportive and organizations contains inexpensive communications. The proper information systems, packaging, testing, distribution are the major issues in the operations management.
To increase the co-production of goods and services is also the major challenge. The internet has been opened to interact with the customers directly and there is a requirement of proper information and technology to improve the customer services.
There is a problem of addressing the length of the time that takes by the truck to pick up the orders and the problem might come with the lack of communication. It is the important form of success so there is a need of proper and effective communication with strong promotion. The other issue is with the traffic flow. The manager of Dominos is in-charge of the interviewing and the hiring of employees in the different locations and different stores. Managers are required to create the weekly schedules and meetings for the different locations and also every team is required to know the information of the equipments of the products. There is a requirement of high quality control with proper food safety and other methods. (Baley, 2012)
In case of Dominos, it operates in different segments such as: – domestic stores, distribution and international stores. There is a requirement of proper mission for the operations management i.e. to increase the operational efficiency and to reduce the operation costs. There is the requirement of increasing high level of competition with proper planning, coordinating, organizing as well as controlling. It is an important part in the business that is responsible highly for production of goods and services. It also helps in providing the proper functions and ability to compete with other nations. There are issues with customer contacts, the measurement of productivity and the assurance of quality, inventory and wages.
For completing this paper, the author will select the inventory issues which is mainly facing by the company known as Dominos. The major core competence for the company is known as fast delivery. If the order comes in bulk, the company is not able to handle the orders in a quick manner. In case of India especially in Mumbai, there is a huge traffic due to over population and bad roads. Animals roam in the streets and this creates the delays in the delivery timings. (Shah, 2012)
There are also the issues associated with people management because the issues are connected with the mindset of its employees. (Groth, 2012)
As per the research, the staff and employees of this company are not highly professional and they lack the best quality in terms of brand.
Thus there is a strong need to understand the importance of fresh materials and ingredients for reaching the better satisfaction of customers and also for reaching maximum sales. It should increase its inventory for improving the attraction and retention of customers and also for increasing the high level of efficiency in the process of purchasing. There is a problem of forecasting so the company should try to design its team for knowing and understanding the supply chain variability as well as uncertainty. There is a requirement of creating the weekly forecasts for the company. There is a problem of limited space that is the barrier for the company to keep the fresh ingredients and materials for best quality. This way, it will help in meeting the proper requirements of the customer. With proper truck loads and products, the company will contain an effective use of forecasting with in weekly basis. It will be able to meet with the proper supply chain efficiency. This way, it will operate and allow the on – hand inventory, forecasts and promotion and also there is a requirement of creating purchase orders. This way, there will be accurate and quick approach in the inventory planning and also there will be proper optimization of delivery. (Supplychainbrain.com, 2008)
The ordering of pizza seems very simple and the representatives are required to pick the call and to focus on the local delivery.
To manage the inventory effectively and to plan the sales, there is a need of developing the cost effective methods. The company is not planning inventories that create the issues related with stock and also there exists unexpected volume of sales. There is a huge requirement of planning the inventories by the company to retain the customers and to maximize the profits. (Hurlbut, 2004)
As we all know, operations management is influenced with the nature of demand and it increases with the rate of production. It also computes the demand of materials and components of producing the tractor. This way it increases the coordination in the supply chain and reduces the cost of inventory. To manage the uncertainty is really important because it decreases the costs of inventory and also there is a need of proper inventory and customer service. (Dooley, 2005)
There are different issues in inventory of Dominos Pizza such as:-
Inventory control is the biggest challenge because of certain issues so there is a requirement of proper food service for better inventory control and also for identifying the important requirements. There is a need to develop the inventory methods for the products and also the company should try to minimize the wastes in terms of future. (Gartenstein, 2012)
Inventory management in terms of operational management is really important for Dominos Pizza because it will be required for proper integration of high quality product and service and also for specific communication needs. It requires continuous control and tracking system to deal with the inventory and the system should support the importance of managing products and searching high capabilities. There should have proper database for better process of work and also for high network and distribution as well as production. This way, inventory is required to manage with the proper planning and support. (Paritycorp.com, 2009)
It provides important benefits to meet with the important demands of the customer and also to represent the investment. Thus it also provides the management with important information on the levels of inventory and also in terms of enhancing the better customer service. The effective control in terms of inventory and effective planning of menu as well as development of recipe is the major and the first step in inventory management. It should utilize the minimum products with high amount of variety of to increase and to engage in the customer satisfaction with high nutrition and proper requirements. It ensures the important terms known as procuring, forecasting, ordering as well as receiving the right quality of foods with the help of just in time and also for the production. Good inventory and operations management should be based upon the best practices and also it should deal with strong customer service. This will require the proper customer service and also it will meet with the high quality of all levels. The design of the inventory management deals with the proper areas of storage and also it will ensure maximum value and better investments. This way, operations management will ensure and ascertain the approach to address the issues associated with the transformation process and also to meet with the input for the organization. It will also improve the productivity in the organization and also it will minimize the cost in the organization. There will be proper forecasting methods that will help to explain the real need and requirement to the company which will also avoid the duplication and repetition of work. Thus there is an understanding of guiding the company for excellent products and services and also for better solutions.
With the help of proper implementation of software, there might contain certain advantages such as:-
Food safety, yield improvements, reduction and decrease in wastes, high quality in terms of food and sustainability. (Fusaro, 2011)
The company should also focus on lean manufacturing because it has certain positive points like increase of efficiency, decrease in the waste, improvement of control and also this will create the unique demand and need of the customer in terms of products. It will also offer cost savings strategy and will maximize the high amount of values with high sales. (Dudbridge, 2012)
This way it will combine the raw materials and processing of various components with the help of machines, tools and power. It also includes different types of functions and it provides the planning of functions that are important for procurement of the products and services of the industry. This way it will require the important aspects of operational management and also it needs to have work force training and quality assurance.
Conclusion
The paper must continue by saying that there has been the effective discussion on the known and well established company importantly famous in food industry known as Dominos Pizza. Dominos Pizza focused on the large scale pizza franchise that offers high quality and fast services to its clients. Thus it is importantly famous for delivering the foods in thirty minutes which is now not continuing by the company. The company was started in the year 1960’s and it started expanding in the international markets with proper business model. So, Dominos recruit the best people for entering in the international markets. Dominos Pizza has seen the major changes in terms of its growth and also it introduced the new items in the list to serve the customers well but there was the requirement to change the internal structure and the operation part of the company. Today it is getting the important orders through phone and online booking because there is no proper space and sitting area in the Dominos restaurant and when the company receives the calls of its customers, the person asks for pick up or delivery. If the customer calls the company for the first time, information of the customer is getting filled by the person and if the customer is regular, the data and information are already exist. There is a problem of forecasting so the company should try to design its team for knowing and understanding the supply chain variability as well as uncertainty. There is a requirement of creating the daily, weekly and monthly forecasts for the company because there is a problem of limited space that is the major barrier for the company to keep the fresh ingredients and materials for best quality. With proper truck loads and products, the company will contain an effective use of forecasting with in weekly basis. It will be able to meet with the proper supply chain efficiency. This way, it will allow to operate the on – hand inventory, forecasts and promotion and also there is a requirement of creating purchase orders. This way, there will be accurate and quick approach in the inventory planning and also there will be proper optimization of delivery. The ordering of pizza seems very simple and the representatives are required to pick the call and to focus on the local delivery. To manage the inventory effectively and to plan the sales, there is a need of developing the cost effective methods. The company is required to plan inventories that will create the proper estimation of stock and also there will be proper estimation in terms of volume of sales. There is a huge requirement of planning the inventories by the company to retain the customers and to maximize the profits. (Hurlbut, 2004)
This way, it has been proved that operations management is influenced with the strong need and demand and it increases with the rate of production. It also meets the demand of materials and components of producing the tractor. This way it maximizes the coordination in the supply chain and reduces the cost of inventory. Thus to recommend the important suggestions, there is a strong need to understand the importance of fresh materials and ingredients for reaching the better satisfaction of customers and also for reaching maximum sales. It should also try to build the level of inventory for improving the attraction and retention of customers and also for increasing the high level of efficiency in the process of purchasing.
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