IT management assignment on: Hotel staff
- Introduction
Hotel staff refers to the people who would represent the hotel. People who get in touch with the customers or clients portray an attitude towards its customers. The customers would form a picture by talking to its representative regarding the services being offered by the hotel people.
This report would take into consideration the staff required for servicing the room. A proposal for the equipments which would be used to service room, total amount which would be invested or spent to purchase the equipments. Once the hotel i.e. West Hope Hotel would be operational, proper maintenance would be required to be done. The report would identify the various types of maintenance to be used. Identification of the key maintenance management systems has been done at West Hope Hotel. Various energy saving methods have been identified in this report which would help the hotel to reduce their operating costs.
- Housekeeping
2.1 Estimation of staff required:
(Source: Alliance Online, 2011)
The flow chart above mentions the hotel department staffing. It must be assumed that, in order to provide the best services to its customers. The average occupancy rate for West Hope Hotel has been estimated to be 75% & during the peak season the occupancy rate has been estimated to be 100%. In order to control as well as treat all the customers with due respect, it should be noted that the above hierarchy should be followed. The amount of staff to be engaged in the hotel activity would majorly depend upon the status of the hotel i.e. how big the hotel is, etc. according to the various researches as well, the optimum number of staff people which would be required per 10 rooms would be 8 in number. During the peak time, the number of staff members would increase i.e. for 10 rooms 12 staff members would be required (Alliance Online, 2011).
2.2 Proposals for equipments:
The equipments which would be required at West Hope Hotel in order to service the room & provide its customers with best of the hotel experience. Some of the equipments which would be required could be listed as under. They are:
Þ Housekeeping Trays: The housekeeping trays refer to one of the essentials with various features attached to it. This tray would provide the work to be accomplished quickly with less effort & more unobtrusively.
Þ Vacuum Dust Bags: The vacuum dust bags would help in order to dust away around the furniture in the room. These dust bags have high technology which would help in order to improve the air quality & maintain a minimum amount of temperature as well (Energy Star, 2010).
Þ Bathroom Hygiene: The bathroom hygiene also refers to one of the most important issue in case of servicing the hotel room. This would include toilet tissues, sanitary bag dispensers, toilet seat cover, etc (Hospitality School, 2010).
Þ Cleaning & Room Care: Cleaning & Room care would include the various cleaning products such as detergents, quick, hedge, etc. These clean & room care equipments would help to keep the guest rooms & bathrooms immaculate.
Þ Cloths & Disinfectant Wipes: Cloths & Disinfectant wipes refers to the type of wipes which would help in order to keep the guest rooms clean & shinning. These wipes are low in prices & would help to keep the rooms clean, ever shining all the time.
Þ Dusting: Dusting equipments would also help in order to get rid of the dust. The new techniques such as dust ammunitions would help in order to fight with the battle of dust & make the room clean & dust free (Alliance Online, 2011).
Þ Floor Mopping: Floor mopping would be one of the equipments which would help in order to clean the room. The various mopping systems such as freedom interchange system, exel mopping system, squeeze, buckets & wringers, socket mop, floor squeegee, etc (Hospitality School, 2010).
2.3 Description of system:
West Hope Hotel would use the team cleaning system in the hotel. This would help in order to match up with the budgets as well as meet its quality goals. Team cleaning would refer to a faster, better & a less expensive approach. Initially, to clean a room approximately 35 minutes was required. With the help of a team of cleaners it could be seen that, the rooms would be able to be serviced in the minimum time (Energy Star, 2010). This also helped in order to reduce the cost of labor. Apart from the reduction of the labor costs, it also led to a consistency in the cleaning hours as well. With the help of team cleaning, the cost of using the equipments would also get reduced. With the help of a team strategy, the cost of the equipments would be reduced. With the implication of team cleaning, the security of the employees could be seen as well (Hospitality School, 2010).
- Maintenance
3.1 Types of maintenance:
The different types of maintenance which might be expected at West Hope Hotel would be as follows:
Þ Breakdown Maintenance
Þ Periodic or Time Based Maintenance
Þ Preventive Maintenance
Þ Predictive Maintenance
Þ Maintenance prevention
Þ Corrective Maintenance
Þ Reliability centered Maintenance
3.2 Maintenance Management System:
The following maintenance management system process which should be used at West Hope Hotel would be as under:
Þ Asset Inventory
Þ Tasks, Frequencies, task time
Þ Work schedule
Þ Work orders
Þ Maintenance management system
Þ Maintenance budget
This maintenance management system would help West Hope Hotel in order to maintain the inventory of the hotel in a well defined manner. The inventory to be taken into consideration in case of hotel would be to building custodial, building cleaning, culvert inspection, etc. Recording to the relevant data relating to the equipments, various maintenance activities, specifications, purchase date, service contracts, service history, spare parts, expected lifetime, etc (Energy Star, 2010).
The other management system to be used at West Hope Hotel would be the inventory control would take into consideration the management of the tool, materials, etc.
The computerized management system also known as an enterprise asset management would help in order to maintain the entire data base about the hotel & its maintenance system or operations. This would help the maintenance workers in order to maintain all the information in a much effective manner. This system would be quite helpful in order to produce reports, documents & provide summarize the activities in the hotel (Hospitality School, 2010).
3.3 Effective use of the systems
Þ Housekeepers are struggling to work with equipment that cannot be relied upon. The vacuum cleaner attachments keep blocking & the trolley wheels sticking which is creating frustration amongst the staff members: In order to take care of the equipments being used by the housekeepers, the inventory management system should be upgraded. This would help in order to see how much inventory is currently available at the hotel. The inventory management system would consist of the details of all the equipments being used. This would help the management to have detailed information regarding all the equipments being placed (CMMS PRO, 2011).
Þ The sales department is very concerned that 10 bedrooms have been “off” for the past 12 days, which is the peak season, rooms being put “OOO” at short notice, causing occupancy problems: The occupancy problems during the peak season could be taken into consideration with the help of the asset inventory management system (Alliance Online, 2011).
Þ Guests are complaining that they cannot access the internet in the evening, remote controls for the TV’s are not working, & the water pressure in the showers is too low in the morning: In order to get rid of the above mentioned problem, the maintenance system should be taken care off. The data in the maintenance system should be updated. This would help the hotel to see what kind of problems is being faced by the same (CMMS PRO, 2011).
Þ There have been no fire drills or review of emergency evacuation procedures since the hotel opened: The no fire drills or review of emergency problems since when the hotel was opened could be taken into consideration with the help of the asset inventory management system (Energy Star, 2010).
Þ On 6 occasions since the hotel opened, guests have been shown up to bedrooms that have either been occupied or not serviced: The guests have been shown up the bedrooms that have been either occupied or not serviced, the
3.4 Energy saving measures
Some of the energy saving measures that the maintenance manager could be implemented in a hotel of this size which would help in order to reduce the operating costs have been discussed as under. They are as follows:
Þ Good pipeline insulation should be done
Þ Fittings such as valves & flangers should be made in the West Hope Hotel
Þ Flue gas losses should be made as low as possible
Þ Automatic temperature control systems should be used at West Hope Hotel (Alliance Online, 2011)
Þ Install frequency controllers on the fans
Þ Recover the level of heat from the extraction of the air (CMMS PRO, 2011)
Þ Optimizing the running hours
Þ Optimizing the levels of humidity & the temperature
Þ Installations of low consumption systems in showers (Alliance Online, 2011)
Þ Minimization of the water leaks with the help of correct maintenance of pipelines & taps
Þ Installation of programmed taps in areas such as bathrooms, toilets, etc
Þ Use of energy efficiency application guide for lighting (Energy Star, 2010)
Þ Use of instant heating systems where the water could not be stored but produced as & when required (CMMS PRO, 2011).
Þ Mixed systems which would help in order to reduce the power demand during high consumption periods.
Þ Production of water with the help of solar energy would help in order to save the efficiency.
Þ Savings in case of lighting can be done with the help of smart switching
Þ Use of day light sensors, presence sensors, use of Building Management System (BMS), timers
- Appendix
The average occupancy rate for West Hope Hotel has been estimated to be 75% & during the peak season the occupancy rate has been estimated to be 100%. In order to control as well as treat all the customers with due respect, it should be noted that the above hierarchy should be followed. The amount of staff to be engaged in the hotel activity would majorly depend upon the status of the hotel i.e. how big the hotel is, etc. according to the various researches as well, the optimum number of staff people which would be required per 10 rooms would be 8 in number. During the peak time, the number of staff members would increase i.e. for 10 rooms 12 staff members would be required.
Maintenance Management System:
The following maintenance management system process which should be used at West Hope Hotel would be as under:
Þ Asset Inventory
Þ Tasks, Frequencies, task time
Þ Work schedule
Þ Work orders
Þ Maintenance management system
Þ Maintenance budget
This maintenance management system would help West Hope Hotel in order to maintain the inventory of the hotel in a well defined manner. The inventory to be taken into consideration in case of hotel would be to building custodial, building cleaning, culvert inspection, etc. Recording to the relevant data relating to the equipments, various maintenance activities, specifications, purchase date, service contracts, service history, spare parts, expected lifetime, etc (Energy Star, 2010).
The other management system to be used at West Hope Hotel would be the inventory control would take into consideration the management of the tool, materials, etc.
The computerized management system also known as an enterprise asset management would help in order to maintain the entire data base about the hotel & its maintenance system or operations. This would help the maintenance workers in order to maintain all the information in a much effective manner. This system would be quite helpful in order to produce reports, documents & provide summarize the activities in the hotel.
