Answers to the following Question

Answer no. 1

The four typical roles that requires to be look after by the learning and development specialist within an organization are: designing the e-learning courses; developing career plan; organizing workshop regarding the same and maintain budget and relationship with the vendors (Oyston 2018). This enbales the firm to flourish in the process and let them acquire the target that they have set in the marketplace where they are operating in an effective and efficient way possible in the end. Therefore, this needs to be understood by the firm so that it is able to explain the job role to the learning and development specialists.

Answer no. 2

The three main challenges that are faced by the learning and development specialists are: dealing with the change; developing the leaders and engaging the learners in the process. This is crucial constraint that are required to be look after by the learning and development specialist so that they are able to gain the popularity in the market and can attract the more number of learners in the end (Azizan et al. 2018). These are the important factors that requires to be addressed by the organization in an effective way possible in the process.

Answer no. 3

The three consultation and communication processes that can be used by the company so that they are able to support and encourage staff to contribute to the policy and procedure development processes are: two-way communication; getting feedbacks and providing training to the employees when necessary so that they feel confident and contribute to the consultation and communication process in the end (Hussain et al. 2018). This is essential for the growth of the organization in the market and let them expand in the end.

Answer no. 4

The three contemporary approaches to assessment instrument and strategy design are: diagnostic as well as formative and summative. This three types of assessment approach will enable the firm to gain the target that they are looking for in terms of using the instrument and strategy design in the end (DePoy and Gitlin 2019). This is crucial for the growth of the organization and let them achieve the target in an effective as well as appropriate way possible in the end.

Answer no. 5

Design thinking is that process which enables the firm to adopt the process of innovation that are human centric as well as uses the prototype-driven approaches in the process. This will enable the organization to become successful in the market and let the acquire the target that they have set in the end (Cousins 2018). This also enables the organization to operate in an effective as well as appropriate way possible in the end and help them to generate huge amount of revenue in the end.

Answer no. 6

The importance of the continuous improvement is to provide the consumers with the best quality product; increase the efficiency & productivity; decrease the cost; reduced the waste; provide employee satisfaction & teamwork and lastly customer satisfaction in the end. These are essential for the growth of the firm in the marketplace and let them obtain the success in the end (Drinka and Yen 2019). Therefore, this requires to be look after by the company so that they are able to gain the populoarity in the end. So, it can be said that the continuous improvement is necessary for the growth of the business firm in the process.

Answer no. 7

With the implementation of the organizational learning strategies it can be noted that there are positive impact that takes place in the process both intended as well as unintended in the end. The intended impact are it will improve the skill set of the employess as well as provide them with the opportunity to grow in the end (Chanias, Myers and Hess 2019). On the other hand, the unintended impact is that it will increase the productivity as well as quality of the product in the end. So, this requires to be understood by the firm so that they are able to obtain the success that it is looking for in the end.

Answer no. 8

Document	Source	Location
Emails and Memorandum	Co-workers	Office
Business Letter for Outside Communication	Office or Clients or Customers	With whom the organization is dealing with
Business Report for Conveying Information	Different Departments within the Organization	Office
Transactional Documents to Conduct Business with Clients	Different Clients	Client’s Office
Financial Document to Manage the Business	All the Department in the Office	Office

Answer no. 9

The three evaluation strategies that can be look after by the firm so that they can gain the competitive advantage in the process are: general strategy as well as corporate strategy and competitive strategy. This evaluation strategies let the organization to understand its financial position in the marketplace and let them expand in the end (Abubakar et al. 2019). This will also let them to acquire the target that they have set in the process and assist them to obtain the success in the marketplace. So, it can be said that the organization can choose any of the three strategies in the end.

Answer no. 10

The two thories which can be seen in the process are the experiential learninmg theory as well as adaptive & generative theory. This tow theories will provide the firm with the competitive advantage in the market and let them acquire the success in the end. Therefore, this are the sole reason for the growth of the company in the marketplace and let them become popular in the process (Maldonado-Mahauad et al. 2018). This two theories are effective in the growth process of the organization in the end.

Answer no. 11

The two quality management compliance requirements relating to the organizational learning are continuous improvement and customer satisfaction with product quality. This enables the firm to expand in the marketplace where they are operating and let them become popular in the end. This two quality management is crucial for the expansion of the firm in the market and let them become popular among the consumers in the end (Bacoup et al. 2018). So, it is advisable for the company to look after this quality management so that they can expand in the process.

Answer no. 12

The two international compliance requirement with respect to the e-learning are cyber sercurity and diversity in the workplace. This requires to be understood by the business firm so that they are able to acquire the populoarity in the marketplace where it is operating and let them acquire the success that they are looking for in the end (Hayashi et al. 2020). This two compliances are important as well as crucial for the expansion of the organization in the market and let them become popular in the market.

Answer no. 13

As per the two documents it can be noted that the training is crucial for the expansion of the firm in the marketplace and that is the main reason the Australian Qulaity Training Framework set some of the rules to provide the best quality service in the end. Therefore, it is important for the company to look after the matter and let them grow in the process (Australian Skills Quality Authority 2020). The organization requires to maintain the quality during the time of providing the training to the employees in the process.

Answer no. 14

It can be noted that the ISTE Standards for Educators are the ones who provide the road map to the organization so that they are able to acquire the popularity in the market where they are operating. This also enables them to acquire the success that it is looking for in the end and help them to become popular in the market (ISTE Standards for Educators 2020). So, this is essential for the learning community to look after the matter and provide the best quality e-learning services to the student so that they are able to become successful in their life.

Answer no. 15

1. Legislation is considered to be the law that is being set by the government. This is important for the organization to follow as the law is being set for all type of organization and industry (Yuval-Davis, Wemyss and Cassidy 2018). For example: The rule that is being set by the government in the e-learning industry regarding the security as well as quality of the service.
2. Code of Practice is considered to be the document which mainly deals with the health and safety of the employess in the workplace. This is crucial for the organization to document so that they are able to understand the measures that they requires to take in the process (Fenner et al. 2018). For example: The safety of the data and information regarding the customers of the organization requires to be documented.
3. National Standards is considered to be the accrediation program that is being set by the foundation of the community and help them to acquire the success in the marketplace. This is crucial for the organization to understand so that they can expand in the marketplace (Beck et al. 2018). For example: The safety measures that are being taken in the international market for the safety of the consumers as well as the country.

Answer no. 16

The two technology and system requirements that will facilitate the implementation of the organizational learning strategy are implementing knowledge management process and introducing the latest technology for the safety purpose in the end (Glegg and Levac 2018). These are crucial for the growth of the business firm in the market and let them expand in the end. So, this requires to be look after by the company so that they are able to gain the popularity in the end.

Task 2

1. Learning Strategies

Introdcution

Grow management consultants are the company which mianly look after the leadership development services. The organization mainly provides the services like mentoring training; coaching; management consultation as well as management program evaluation; etc. Therefore, the main clients of the organization are the business firms who are willing to enhance the quality of the leaders that are there in the organization (Kostiukevych et al. 2019).

Evaluation

The organization requires to take up the system model training which will include steps through which the skills in the leaders regarding the leadership will be enhanced in the process. There are constant feedback that can be received by the organization regarding the approach that it is using to train the employees to become an effective leaders in their organization (Bonawitz et al. 2019). As constant feedback is being received in the process so the organization is able to understand whether or not the approach is working and they can modify it accordingly in the process.

The organization will be able to provide the employees of the client firm to develop the skills of an effective leaders and let them acquire the success by implementing the leadership skills in their professional life (Petrov 2019). This will automatically enable the Grow Management Consultants to become popular in the marketplace and grab the attention of the other business firms as well in the end.

As the organization is receiving contast feedback from the employees whom they are training so they will be able to modify the strategy as per the needs of the client company and prove to be an effective consultants in the end (Karaboga and Kaya 2019). This will also let the organization to become popular in the market and enable them to obtain the target in the end by producing the best leaders from its organization in the process.

Therefore, this is crucial for the firm to understand so that they are able to look after the process as well as evaluate the performance of the employees whom they are providing the training with and help them to achieve success in life and become effective in the end (Popović, Pakoci and Pekar 2018). This is a critical factor that are required to be look after by the Grow Management Consultants in the end so that they are able to generate a huge amount of revenue in the end and can become popular in the marketplace.

Template

• Model and Approaches

The organization requires to adopt the system model training approach so that they can provide the training to the employees of the other firm to become an effective leader in a systematic way possible. This will be helpful for the growth of the organization as they will be providing the best possible service in the market.

• Company Growth

The company Grow Management Consultants will be able to expand in the market within a year if they are providing the same quality service to the business firms. This is so as the leaders that they are producing will be performing well in their organization which will automatically enhance the goodwill of the organization in the end.

• Learning Policies

The employees who are willing to receive the training requires to go through the stages that the company set in the process so that the company Grow Management Consultants are able to evaluate their performance and can provide them the next level training. This is crucial for the employees to understand during the learning period so that they can develop the skills in the end.

• Best Practice

The organization Grow Management Consultants are providing the live situation to the employees who are coming for the training after one level so that they can implement their knowledge in the practical work as well. This will assist the company to evaluate them on their performance and help them to understand how effective they can be to become an effective leader in the end.

• Strategy Suggestions

The organization can also take up other effective strategies as per the timeframe of the client firm so that they can provide the best and complete training and learning to the emplyees of the client firms in the process. This will help the organization Grow Management Consultants to choke out the training process in the end.

• Technological and Systems Requirements

The organization requires to implement the latest technology in the learning process which include psychological tests with the help of the images and video. This will enable the organization to understand the mind set of the employees whom they are providing the training. This is crucial for the growth of the Grow Management Consultants in the end in the training and learning industry.

• Communication and Consultation Process

The organization need to communicate with the employees as well as with the client firms so that the progress of the employees whom they are training can be clear and transparent in the end. This will not onluy enable the employees to improve but will also assist the client organization to keep a track of the progress of their employees in the end.

Recommendation & Conclusion

Therefore, it can be recommended that the organization requires to plan the training and learning sessions in such a way so that the production of the employee do not get hampered. This might affect the client company and also the Grow Management Consultants requires to look after the service that they are providing to the clients in the end.

2. Email to Senior Manager

To

The Senior Manager

Grow Management Consultants

Subject: Learning Strategies Report

Sir/Madam,

This is to put under your notice that I have developed a learning strategies report on behalf of the company. I want you to go through the report and attend a meeting on 20^th August, 2020 at 1500 hours in conference room regarding the designing, development and implementing the organizational learning strategies.

I will be highly obliged if you are able to attend the meeting on the above mention date and time. I am attaching the learning strategies report that has been developed by me for you further reference along with the mail.

Regards,

General Manager

Grow Management Consultants

3. Meeting with Senior Manager

General Manager (GM): Good Afternoon! Today, I am going to discuss about the organizational learning strategies in this meeting.

Senior Manager (SM): Good Afternoon! I have gone through the report that you have forwarded me with the email. I think you have done a great job outlining the strategies that the organization requires to take in the process.

GM: I want to implement the Transitional Model as well along with the System Model Training, so that we are able to modify the model and procedure of providing the training and learning as per the requirement as well as timeframe of the client firms.

SM: I was also thinking the same regarding the matter as we requires to be flexible as per the requirement of the clients along with the timeframe that they are allocating to us. This will enable our firm to become popular in the end.

GM: As we are on the same vision so I am forwarding with this thought process regarding the same. Is there any question regarding the strategy then they can ask?

SM: Nothing as such for now. You can proceed with the strategy that you suggested. Thank You.

GM: Thank You.

4. Organizational Learning Strategy

Learning Review Strategy

• Implementation: The organization Grow Management Consultants requires to implement system model training as well as transitional model as per the requirement of the client firms in the process.
• Performance: The organization will use the latest technology to understand the psychological condition as well as mindset of the employees and provide the training accordingly.
• Results: The results of each training will be displayed within the three days so that the client as well as employees can evaluate themselves and work harder.
• Outcomes: This will improve the leadership quality among the employees of the organization in the end.
• Recommended Document Changes: The employee who will receive the training should look after policies and procedure so that they can understand what the company will provide to them.
• Recommended Strategy Formation Improvements: The strategies can be modified as per the request of the client company and that will be conveyed in the end.

5. Learning and Development Policy

• Introduction: The organizational strategic learning strategic report will enable the Grow Management Consultant to understand the needs and wants of the client firms.
• Pupose: The main purpose is to enhance the leadership skill among the employees to become an effective leader.
• Duties and Responsibilities: The main duty and responsibility is to enhance the skill set of the employees which will benefit the organization in the end.
• Procedure:
  • Identifying learning and development needs & opportunities: The learning and development will enhance the skills of the employees as a leaders and open new opportunities in their career in the end.
  • Study Leave: 5 days after one course.
  • Funding: The client will fund the training and learning session of their employees.

6. Assessment and Recognition Policy

• Purpose: This is crucial to motivate the employees who are doing well in the training and learing process.
• Principles: This will generate the interest in them and encourage them to learn new things in the process.
• Responsibilities: This is crucial responsibility to enhance the leadership skill of the employees who are taking training in the process.
• Recognition Policy: The recognition will be provided to the outstanding performer which will motivate them to perform same and also motivate the others to achieve recognition in the process.

7. External Training Procurement

• Introduction: This will enhance the the training quality and encourage the interest of the employees.
• Principles: This will help the client organization to track the performance of their employee and encourage them.
• Procedures: This will be done after evaluating the performance of the first level of the training and learning.

8. Email to Senior Manager

To

The Senior Manager

Grow Management Consultants

Subject: Review of Learning Strategies Report

Sir/Madam,

This is to inform you that the final report of the organizational learning strategies have been completed by me. It will be kind enough on your part if you are able to attend the meeting on 3^rd Spetember, 2020 at 1500 hours in the conference hall regarding the same.

I will be highly obliged with your presence. I am attaching final report with this mail kindly review it before joining the meeting.

Regards,

General Manager

Grow Management Consultants

Task 3

1. Revised Recruitment, Selection and Induction Policy and Procedures

Policy Statement

Grow Management Consultants is committed to recruiting as well as selecting quality staff. It is also committed to inducting staff so as to ensure that they have understood their job role along with that they can follow all required procedures.

Principles

Selection decisions will always be made on the basis of merit, so as to avoid discrimination as well as unfairness.

Scope

This policy along with the procedures requires to be applied by all the staff, who undertake recruitment, selection, induction and termination. This policy and procedure requires to be supported by, as well as linked to the company’s Strategic Plan, along with Staff Code of Conduct.

Procedures

• Recruitement, Selection, and Appointment:
  • HR will be advertising regarding the position using the organisation’s preferred channels as well as advertisement templates. Advertisements will clearly states the purpose of the role, key selection criteria as well as mandatory qualifications and a contact name along with number.
  • Following the receipt of applications, HR as well as the responsible manager will create a shortlist of applicants based on the applications provided along with their suitability in the role. Ensure that all shortlisted applicants possess the mandatory qualifications required to justify the position or the ability to obtain them.
  • HR will decide whether or not any testing is required as part of the process.
  • Interview of shortlisted candidates requires to be completed with the HR and the responsible manager. Standard questions will be asked along with accurate notes will be taken.
  • Following the interview, the HR and the responsible manager will agree on the selected applicant along with the referee checks will be occured using the Reference Check form.
  • Letter of offer will be developed using standard letter template and lastly will be sent out to successful candidate/s
• Induction:
  • HR will create a staff file so that the new staff member along with all documents relating to the recruitment process are stored.
  • Staff member completes all required documentation for the employment, including contracts as well as staff details forms and TFN form.
  • Ensure signed contract is on merge in a file.
  • At least 5 days prior to the probationary period lapsing, the HR will be holding a review as well as support session with the employee. This session requires to be used for the feedback as well as review opportunity from both parties on the probationary period.

2. Revised Performance Appraisal

• Policy Statement

Grow Management Consultants will commit to recruiting as well as supporting quality staff. It will also commit so as to ensuring that the staff understands their job role along with their own performance objectives.

• Principles
  • Performance appraisal will be always made on the merit, so as to avoid discrimination and unfairness.
  • All staff will be provided with the information so that they can understand these procedures and follow them to ensure that the fair conduct of the performance appraisal process.
  • Staff possess the right to look after their performance expectations as well as the responsibilities which are assigned to them.
  • Every employee possess the right to ask for the feedback on their performance at any time.
• Scope

This policy along with the procedures ensures that there are a process in place to discuss as well as plan and review regarding the performance of Grow Management Consultants’ staff. The scope of performance appraisal will be applicable to each and every staff member. The company will be providing all staff with the right to view the objective performance review. The performance management policy is applicable to all permanent employees of the company.

• Responsibilities

Individual Employess:

• Completion as well as the submission of self-evaluation comparing their achievement along with work progress against key performance indicators.
  • Attend appraisal meetings as per the requirement.
  • Complete learning as per the agreement to at the last annual appraisal.
  • Must document learning opportunities will be completed throughout the year.

Line Managers:

• Conducting regular meetings with the team members so as to discuss about their performance and development.
  • Provide feedback on the team members’ performance as well as achievement, and progress throughout the year.
  • Promote the importance of the personal health as well as well-being of the team members.
  • Follow fair performance appraisal processes along with that providing feedback to the team members.
  • Maintaining a record of yearly performance appraisal data.
• Procedure

The performance appraisal is centring around the employee’s specific job skills. The following points are important and requires to be considered for performance appraisal:

• Job skills
• Teamwork
• Contribution to the organization
• Results of  the given tasks
• Specific achievements
• Social skills

Scheduled of Performance Appraisal

The company will be organising the performance appraisal once in every year. In the month of December, it is considered to be the appraisal month. The specific date of submission regarding the self-evaluation as well as team evaluation form will be informed by the line managers.

Performance Garding

The grading under this performance appraisal system provides an overall performance score. This will be calculated against the specific goals that has be given to the employee during their last appraisal. The overall performance assessment score is the combination of performance score, behavioural score as well as essential skill compliance. Any further action like increase in pay, promotions as well as incentives and bonus will be based on the overall performance assessment score.

3. Email to all Management and Staff

To

All the Management and Staff

Grow Management Consultants

Subject: Feedback on Organizational Policy which is being revised

Sir/Madam,

This is to put under your notice that the organization has revised the organizational policy so it will be helpful for the administration if you go through the revise policy and provide your valuable feedback reagdring the same.

Kindly find the revised organizational policy with this mail and provide your feedback to the administrative manager by tomorrow day end.

Regards,

General Manager

Grow Management Consultants

4. Finalising the Policies and Procedures

The policies and procedures are being finalize and new strategies are being introduce by the organization as the feedback from the management and staff received are quite positive. The management and the staffs are happy with the revised policies and procedures and they think that the company will be able to gain the success that they are looking for in the market. So, the policies and procedures that are being revised are being finalized in the end.

5. Design and Develop Training Session

The employees requires to take the emotional intelligence test so that the Grow Management Consultants are able to understand at what part of the employee they require to focus on so that they are able to acquire the success and provide the best quality service to the employees in the end.

Fig. 1: Prsonality Test

(Source:Created by Author)

6. Deliver Training on Emotional Intelligence

Session Plan

Session name	Emotional Intelligence
Duration of the session	1.5 hours
Resources and equipment required for delivery	Laptops, Internet.
Session content and activities (including time allocated for each)	Psychological Test, Emotional Test
Supporting learning and assessment resources	Personality Test

Fig. 2: Emotional Intelligence

(Source: Created by Author)

7. Validation Assessment

The emotional intelligence test will enable to understand what requires to be done by the otrganziation so that the employees of the client firm will be able to become an effective leader in the end. This is crucial for the growth of the organization in the marketplace and produce leaders with high skills in the end.

8. Email to Senior Manager

To

Senior Manager

Grow Management Consultants

Subject: Validation Tools

Sir/Madam,

This is inform you that this validation tools are required by the organization so that we can validate the employees of the client firms who are coming for the training. This will also enable us to understand what requires to be done so that the training can be effective for the employees in the end.

It will be kind of you if you look after the matter and provide the validation tool so that proper and effective training can be provided to the employees in the end.

Regards,

General Manager

Grow Management Consultants

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