HR Management tasks description on: CSI job description
Task 1
Why is it important for a worker in the CSI to follow their job description?
It is important for the worker in the CSI to follow the job description because it tells about the minimum qualifications and responsibilities. It can be seen that the job description defines the significant regions of the employee position and job. The good description of the job starts with the evaluation of the significant information about the job like tasks of individuals involved, the procedure implemented to finish the task, the objective and accountabilities of job, the association of one job to other and the education qualification required for job (Walton, 1977)
Define the term policy
It can be seen that the policy is like as decision or group of decisions and generally carry out the policy as in the case of decisions. It can be seen that like the decision, the policy cannot be considered as statement and group of actions as in the case with decisions. But on the other side, the statement or group of actions is confusing and cannot show the fair policy.
Define the term procedure
It can be seen that the word procedure is defined as fixed, series of activities and group of action which should be pursued in the similar order to accurately execute the task. In general, repetitive methods are called as routines. The determined form of carried out the legislature business, the legal right enforcement etc.
Why do Community Services Industry workers need to work within agency policy and procedures? Provide three (3) reasons.
It can be seen that the Community Services Industry workers need to work within agency policy and procedures because of several reasons
It can be seen that working with agency policy and procedures, it helps the workers to examine the weakness and strength of current resources.
Working with agency policy and procedure help the workers to fulfill the identified needs.
Help the workers to make the report and distributing of the information.
Give five examples of areas that should be covered in a policy/procedure manual
The procedure should promote performance continuity, consistency and decisions of the management.
The procedure should form approved and performance standards for proficient practice.
The procedure must offer the tool for the training of supervisors and employees (Walton, 1977)
The procedure must promote delegation and explain authority limit and responsibility level.
The procedure must promote retention and understanding of the employee.
Define the term legislation
It can be seen that the legislation is the law that has been enacted by the governing body. The legislation may refer to as the single law and the group of enacted law whereas statute is referred to as the single law. In general, before the legislation item becomes law then it may be called as bill that is usually called as legislation and it stills under effective consideration (Simpson, 2010)
Define the term statutory requirements?
It can be seen that the statutory requirements comprise the statutory reserves and the direct cost of purchasing new business as compared to permit insurers to diversify the exposure throughout the policy life. Something called a license and the official approval which is needed by the law for indulging in the specific activity like land, mineral and oil exploration.
Define the term regulatory requirements?
The licenses, laws and restrictions applied to the business and the product, enforced by government. It can be seen that the regulatory requirements can be considered as rules and standard which are formed to legalize something. The instance would be few of the standards of EPA emission. These cannot be considered as law such as speed limit but certain limits are formed by the regulatory commission.
List three pieces of legislation impacting on the Community Services Industry and state the purpose of each.
In short community service industry resolves various issues such as skill shortage, demands of the customer, expansion of market, technological advancement and regulatory compliance.
It can be seen that working with the Community Service Industry legislation, it assists the employees to investigate the weakness and strength of the current resources(Horsey & Rackley, 2009)
When gathering personal information from a client, what do you need to tell them?
When gathering of the personal information from the client, it is necessary to tell them
The purpose and objective of the information
The kind of information that is required to gather
The source
The timeline
Evaluation methods for analyzing the information
Procedures used to gather the information
At last how the collected information shall fulfill the needs of client and the organization.
Task B
How would you find out what your roles and responsibilities are as a family worker?
As a family worker, first of all support the Julie for facing any issue regarding her husband.
Motivating Julie that everything would be fine don’t take tension.
Ensure Julie that she would link with resources of the community and forming budgeting skills.
In this case study what would be your roles and responsibilities as the worker?
To solve the issues of isolation
Parenting difficulties faced with elder children
Connecting Julie with community resources and developing budgeting skills.
Consult the attached Job Description. From the job description state three (3) key responsibilities and discuss how you could apply each of the responsibilities to this family.
As the part of community Industry works with relevant regulations and codes of practice to provide the adequate safety to Julie.
Maintain the client records and privacy which states that it is the duty of the community worker to maintain the privacy of the Julie from the other organization.
Maintain professional development it is the duty of the community worker to act as professionally and provide professional service to Julie.
As the worker, identify and discuss two (2) ethical dilemmas in this case study.
Julie informed that the Bill was moving in with her and the kids. Despite the Bill’s heavy drinking, Julie was feeling very lonely and not able to cope with the kids well on her own.
Bill is a very anti community worker and may respond negatively when any community worker interacts with him.
What principles would you need to be aware of when dealing with the ethical dilemmas you identified, and why?
Fidelity comprises the beliefs of faithfulness, loyalty and commitments. Clients should become capable to faith the counselor. Hence, the counselor should take due care not to harm the relationship and leave the commitments unfulfilled. This principle would help the Julie to faith the community worker in order to deal with the Mr. Bill was moving in with her and the kids.
Beneficence shows the responsibility of the counselor to provide the client welfare and become proactive and prevent dangers. In this case study it is the responsibility of the community worker to provide welfare to Julie (Horsey & Rackley, 2009)
Identify the factors that contribute to risk of harm of the children in this case study.
The factors that contribute to risk of harm of the children in this case study are
Julie’s isolation feelings and the safety of the children if Mr. Bill returns to home
Bill is a type of anti community worker and may react negatively to the situations. In fact Mr. Bill has a history of bullying and threatening behavior with community agencies that have helped the family in the past.
Identify and discuss your duty of care in relation to each family member?
Children – Safeguard the children from the violence and unhealthy environment. As the worker of the Community services, protect the children from Mr. Bill who has the history of bullying and threatening behavior.
Julie – as the worker of the Community Services, it is important to safeguard the women from the drunkard men called Bill.
If you were unsure about how to proceed in working with this family, what would you do next?
If I was unsure about how to proceed in working with this family then as the community worker then I will definitely discuss this case with community based organization and try to have some solution for the Julie and her children in order to avoid the domestic violence.
Identify Julie’s rights in this situation.
As per the case study Julie has several rights like
Breach of her confidentiality
Leakage of personal information with others
Julie blamed that the community worker act as unprofessionally.
Identify the legislation that supports client complaints in this industry.It has been analyzed that the Community Services Act 1993 supports client complaints in community Service Industry. This act helps in handling of convictions and abuse allegations by individual and bodies throughout the reviews of jurisdiction (Tyson & Ward, 2004)
Discuss how you would deal with Julie’s complaint
First of all, discuss the matter with community based organization in order to have fruitful suggestion for Julie and her children.
Secondly, discuss the matter thoroughly with the other members of the organization in detail in order to provide Julie due care and attention.
Task C
From the learning material, identify a model for working through issues and dealing with ethical dilemmas.
It is advisable for the managers and officers to think that the ethical dilemmas are predictable and normal portion of the job. Every finance officer, marketing professional and manager is required to resolve the difficult ethical issues. It can be analyzed that identification of ethical dilemmas helps in minimizing the stress which can restrict the confidence and ability to resolve the issues efficiently.
It has been analyzed that to deal with issues and ethical dilemmas, the company starts to deal the ethical issue like as business issue and don’t create self righteous speeches and find out what to talk and create a robust business case for carrying out the accurate thing (Tyson & Ward, 2004)
From the learning material, identify the significant ethical guidelines in the Community Services Industry.
It can be seen that the ethical standard of the profession is based upon the underlying values of specific industry. In the industry of community services, individuals are linked to social behavior. For example in the mid of 1980s in the sector of disability, it was adequate to lock up into the institution the individual who was having the disability. It can be seen that there is dramatic shift in attitudes of the community towards disability.
The ethical guidelines in the Community Services industry are as follows:
Create possible actions
Think the potential impacts of all alternatives and find out the suitable mode of action.
Examine the chosen mode of action
Execute the final mode of action.
From the learning material, identify ways that we can ensure client rights are upheld.
There are various ways through which client rights are upheld such as
Keep consumers informed
It is important that clients to be informed about the responsibilities and rights. Any comprehensive information related to the service must be offered at the assessment stage, comprising knowledge about the minimum criteria, service provided, member qualifications and complaints procedure. This all information must be in the form of pamphlet and must be in the format clear to the clients.
Client participation forums
This fact comprises that agencies should have the structure for the client to comment about the service offered and what requires to be enhanced.
Monitoring by funding bodies
These changes throughout the department of the government and funding agendas, still funding bodies must execute the function that service is satisfying funding and legislative accountabilities in the region of upholding rights of the client (Sparrow &Cooper, 1998)
Making sure that clients know how to complain
Fundamental human rights comprise the right to heard and few rights such as legal right and taking of the action to recover the lost right and view compensation. Complaints of legitimate client provide the valuable suggestion to service; as a result staff and service can improve.
From the learning material, identify the basic organizational procedures that you will need to follow when managing a complaint?
Notification of the Complaint
The notification must offer the alternative for allegations admission and approval by the advised penalty till the mentioned date, averting the requirement for the tribunal hearing.
Opportunity to Respond
The individual accused must be offer the chance to react to allegations and adequate time to make and analyze the case, comprising receiving statements from the witness.
Decision Makers to be Unbiased
There must not be actual and perceived opinions, personal involvement and interest conflict by the members of the tribunal.
At what point would you consider using an advocate or an advocacy service?
In general members take advocacy service when they need guidance to execute the certain task, because in some kind of work certain legal obligations are there that the member has to perform and for that he needs advocacy service.
It has been analyzed that sometimes personal matters of the individual need advocacy service for resolving it early with proper guidance. For e.g. to resolve the violence among the husband and the wife they both need the advocacy service to come at the conclusion.
Define these terms
Abuse: It can be seen that the abuse can be considered as the improper treatment for the bad motive. Abuse comprises various forms such as injury, violation, unjust practices, unfairly benefit, sexual assault and verbal aggression (Yip, 1989)
Neglect can be considered as the passive type of abuse in that the perpetrator is accountable to offer care for the victim and fails to offer sufficient care to fulfill the needs of the victim, therefore showing the demise of the victim.
Risk: Risk can be considered as the potential that the chosen activity and action would lead to loss. Significant losses may also be referred as risks.
Conclusion
This report indicates the importance of the Community Service Industry and how it helps the people in the society. For e.g. In the case study, it can be seen that the Julie has hired the community worker in order to resolve the domestic violence. At last Julie was not happy with the community worker because of disclosing of personal information to other organizations. This report signifies the importance of Community Service Industry in the employee’s life.
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