HR Management assignment on: Conflicts behavior in an organization

MANAGING CONFLICTSPart A

Conflict Behavior in an organization:

Conflicts have been referred to as one of the most inevitable past of the professional & personal lives. It has been that, within organizations all the executives are bound to practice conflict during each part of the day. The impact of conflicts could be seen with respect to the people involved within the same. It must be noticed that, conflicts occurs between two or more individuals or groups which might lead to rivalry within the enterprise (Marshall & Robson, 2005).

In such situations the management of the organization shall play a critical role in stopping the conflict as well as does not lead to the reduction in the levels of production. While analyzing the impact of conflicts within an organization, it must be seen that enterprise consists of two types of conflicts i.e.  interpersonal & inter-group conflicts. Conflicts leads to negative consequences for both the organization as well as the individual involved. Conflicts within the enterprise would lead to a situation of tension, uneasiness, anxiousness & unable to concentrate on work. Such type of situation would automatically lead to an adverse affect for both the individual & the organization as a whole (Marshall & Robson, 2005).The main goal which is attached with conflict refers to seek resolution which would be based upon mutual gain of the two parties involved. Though resolution is not possible always, managing conflicts shall be practiced with the help of various constructive methods. Some of the ways with which conflicts could be resolved within the organization would be with the help of framework for conflict resolution, competitive bargaining & collaboration. When conflict arises within an organization, different factors could be selected in order to approach the situation. The study of negotiation one of the forms of conflicts would help in order to deal with the disputes. Distributive bargaining one of the forms of competitive bargaining would help in order to attain the goals of the organization. While practicing this type of conflict resolution, each of the party uses various strategies, tactics, etc in order to accomplish the main goal or objective. Collaboration refers to the last type of conflict resolution method. Collaboration would help in order to form a group & identify the number of processes which would solve the ultimate problem.

Effectively Managing Team Conflict:It has been seen that effective managers are able to manage conflict in the most effective & efficient manner. This has been rendered to as one of the core competency for the managers while working in a big organization. The article “effectively managing team, conflict” states that, there are various reasons which might lead to high levels of conflict within an enterprise. Some of the symptoms of conflict which have been highlighted within this journal article are absenteeism, physical violence, verbal abuse, hostility, gossip, finger pointing, etc (Marshall & Robson, 2005).

Being the manager of the organization, the conflicts within the organization could be solved by using the following steps. They are to define the problem, gather the relevant data, fair analyses of the data, choose the best solution & implement the various solutions which would continue in the years to come. While resolving the conflicts, the first step would to define the problem. Defining the problem would help in order to highlight the central problem which needs to be accomplished. This step is not at all simple i.e. the main idea of why the conflict has arrived within the organization shall be kept mind. Once the problem has been defined, the second step would be to gather the relevant data which would help in order to support as to what is actually happening within the organization (Marshall & Robson, 2005). Collection of information, data, and facts shall be done which would help in order to match up with the ultimate goals. The third & fourth step referred to the analyses & chooses the best the data to solve the entire problem. Once the problem has been defined & data has been gathered, fair analyses shall be taken into consideration which would help in order to verify the suitable facts as well as diagnose the performance of the team & observe the various facts attached to it. After analyzing the data, the best solution shall be chosen which would help in order to read the root cause for the conflict. The last aspect refers to the implementation of the solution & develops solutions which would help in order to construct a plan of action & eradicate the problem.

Conflict Resolution Skills:Conflict refers to a normal part in anyone’s professional or personal lives. It must be kept into consideration that, when conflicts turn into a heated argument it might harm the relationship of two or more groups and individuals involved. Therefore, various strategies shall be adopted which would help in resolving the conflicts & strengthen the bond between the two. Conflicts arise when two or more people disagree over an issue (Cappozzoli & Thomas, 2005)..

There are various healthy as well as unhealthy ways to manage & resolve conflict. Some of the healthy & unhealthy ways have been discussed as under. Being explosive, acting angry & carrying out resentful reactions would be regarded as an unhealthy way to manage as well as resolve the conflict. Using various calm, non defensive as well as respectful reactions would be helpful in order to manage the conflict in a much better manner. Readiness to forget & forgive as well as carry forwarding the communication without keeping in mind anger, resentment would help in order to manage the conflict in a better manner. In order to resolve the conflicts, regulation of the stress levels along with the emotions would play one of the crucial roles in managing the same. The first core conflict resolution skill which shall be used would refer to quick stress relief. Emotional awareness refers to the second conflict management resolution skill. Emotional awareness would help in order to understand yourself what you need & what is troubling you. Non verbal communication would also play one of the crucial roles while managing conflicts in an organization. Humor when used in a judicious manner would help in order to resolve conflict. Humor has been termed to be one of the powerful resources to defuse conflict within an enterprise. Managing & resolving of conflicts within an organization to reduce the levels of stress as well as balance the emotions (Cappozzoli & Thomas, 2005).Managing Team Conflicts:

It is quite common in today’s scenario to work in teams in an organization. These days most of the people, work in teams as it leads to the accomplishment of the goals & objectives of the organization in a well defined manner. Working in teams also leads to an increase in the levels of productivity, creativity, innovativeness & result in a better environment.

It is deemed that, when people work in groups conflicts are bound to happen. Conflicts refer to a negative or something which could be avoided. Conflicts refer to disagreements or differences which might lead to a challenging position within an organization. Some of the common sources of conflicts which have been listed within this article are values of the team members, attitudes of the members working in a team, interdependency, limited resources, roles & responsibilities within the team members, increased levels of frequency, etc (Billikop, 2009).It has been highlighted within the article that, there are majorly two types of conflicts which might arise within the workplace. In order to resolve the conflicts within an organization, various complex & strategic issues shall be assembled within the organization. Within an organization, various strategies shall be developed which would help in order to train as well as develop the people which would help in order to actively resolve the conflicts. It has been highlighted within the article that, in most of the organizations training has been used as one of the proactive measures which would help in order to resolve the conflicts within the same. Managing conflicts with the help of training methods would result in various types of positive outcome. The role of team leader in managing conflicts plays one of the most important roles in resolving the conflicts (Billikop, 2009). Various preventive strategies have been used in order to minimize the conflicts. In the beginning of every project, the team leader develops certain rules which would guide all the members of the team to adopt the same & hence decrease the chances of conflict. A team agreement is maintained within the team which would help to reduce the chances of conflicts within the organization. Different reactive strategies have been used by the team leaders in order to resolve the conflicts within an organization. The reactive strategies have been termed to act as one of the techniques which would lead to resolve the issues in a much effective and an efficient manner (Help Guide, 2011). The various step by step processes which might be used by the team leaders in order to resolve the conflicts is to set up an environment which would help to resolve the conflicts as well as accomplish the various goals of the organization. Be clear regarding the fact that, the parties involved in the same are ready to resolve the conflict. The various reasons of conflicts shall be kept in mind. The parties involved shall keep in mind that conflict has been termed to be a mutual problem rather than a situation of win or lose. Various alternatives or options shall be kept in mind & the best option shall be implemented within the organization.

Part B: Managing ConflictsIntroduction:

With regards to the issues discussed above in the report, the issues could be regarded in terms of conflict management as well. Under conflict management, implementation of the strategies would take place which would help the heritage group in order to increase the positive aspect of conflict (Help Guide, 2011). The major aim of conflict management would to help in order to reduce the level of conflicts thereby leading to an enhancement of the outcomes, knowledge, learning, etc. This is not majorly concerned with the reduction of the conflicts or mis – conceptions rather it is concerned with adding value to the organization as in this case it would be the heritage group.

Objectives of Conflict management:Some of the objectives of conflict management have been discussed in this portion of report. They are as under:

Þ    To assess the levels of risks: to recognize the levels of risk which is presented within the workplace

Þ    Understand the various reasons for conflict: one of the objectives of conflict management is to understand the various reasons which might lead to conflict within the workplace or a team (Pickering, 2009)

Þ    Post incident: to de-brief as well as record & support the various means which might help to avoid conflict management within a team

Þ    Pro-activity: to develop the ability in order to empathize, cam, compose & resolve the various situations which might lead to conflicts in the future years

Þ    Self Awareness: to understand the various threats which might happen at the time of conflict

Þ    Summarize & conclude: to summarize as well as delegate the information which would take into consideration that what is to be taken away & what all things could be learnt from the same

Þ    To avoid conflict: identify the various signs as well as explore the various threats which might lead to conflict within an organization

Activity:

The activity comprises of a group of friends in the football team to test the management & resolving the conflicts within a team. It is seen that while playing football some of the members had a conflict which turned into a heated argument & lead to chaos. The central reason for the conflict between the team members was due to certain internal issues (Marshall & Robson, 2005).

All the members who were involved in football learnt that, intergroup conflict has been termed to be one of the most complex forms of conflict. It has been termed to be one of the most serious problems while dealing within a team. Whenever conflict arises within a particular team, the levels of conflicts escalate & spread across the entire group. This leads to the creation of gossip & would damage the entire team (Help Guide, 2011).

When involved in conflict, the team members shall be able to see in which stage does the conflict lies. In the above mentioned activity, the level of conflict is in the second stage of conflict i.e. “more significant challenges” (Global Knowledge, 2006). This type of conflict leads to a situation of win or lose attitude. In this particular stage, losing has been referred to be greater as compared to the people who are involved in the problems personally. In such type of conflict management, self interest has been regarded utmost importance.In this step of conflict management, the problems are termed to be more complex hence mere copying of the strategies will not help the team members & the team as a whole. The discussion regarding the various strategies in this step of conflict management is futile as compared to the interested parties. A wait & see attitude would be adopted within the team would prove to be one of the most effective strategies (Cappozzoli & Thomas, 2005).

Some of the strategies which might be covered within this stage of conflict management have been discussed as under:

Þ    Make the entire team informal

Þ    To accomplish a neutral turf

Þ    Have a detailed agenda to be accomplished

Þ    Have proper control

Þ    Set the right kind of tone

Þ    To act vulnerable

In future when any such type of a conflict arises within a particular team or organization the following strategies shall be kept in mind. They are as under:

Þ    Avoidance: This type of conflict management strategy shall be used:

• When no real investment is there in the outcome of the conflict
• When it is quite clear that it is quite difficult to influence the other party
• When others would be able to resolve the conflicts in the most effective or efficient manner (Billikop, 2009)
• When the risk is too high to engage the other person

Þ    Accommodation: This type of conflict management strategy shall be used”

• In order to preserve harmony as well as avoid disruption between the members involved
• When the team member realizes that, he/she is wrong
• When high levels of competition would create damage amongst the entire group
• To enable as well as make the members learn from the various choices

Þ    Confronting: This type of conflict management strategy shall be used:

• Where quick as well as decisive action is needed
• When one of the member knows that he/she is right (Bhushan, 2012)
• When protection would be required in order to take advantage of the non competitive behavior

Þ    Win-win: This type of conflict management strategy shall be used:

• When both the parties have important goals who are too critical
• When it is crucial to gain high levels of commitment amongst all the parties
• When it is quite important to merge the experiences as well as feeling from the people

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