HR Assignment help on : Sales Officer

Job description

Title: Sales Officer

Department: Sales Division- London, UK branch

Reports to: Vice President of Sales- London, UK branch

Job Objective:

• Responsible for developing and performing all sales activities in the assigned sales territory.
• Directs the sales team under his leadership for attaining maximum profit and sales in line with the vision of the company.
• Frame plans and strategies to make a large customer base in the market and making significant contribution towards organizing training and development programs for sales executives and clients.

Responsibilities:

• Development of business plan and sales strategies in accordance to the sales and profit goals of the company.
• Preparation of action plans for searching prospects and sales leads.
• Assistance in development and execution of marketing plan.
• Provision of timely feedback to the senior management regarding performance of the sales team.
• Provision of accurate and competitive pricing for all the prospects applications and focusing on attaining maximum profit margin.
• Assisting sales executives in preparing proposals and presentations.
• Controlling expenses so as to meet the guidelines of budget.
• Promotion of products of the company to new and existing clients through proactive approach.
• Determining price schedule and discount rates.
• Timely review of operational records to project sales and revenues, thus determining profitability.
• Advise dealers and distributors on company policies on sales and operating procedures for bringing in effectiveness in business.

Relationships and roles:

• Ensuring that all sales executives are meeting all the sales activity standards starting from prospecting calls to closes.
• Delegation of authority and responsibility for better productivity.
• Setting example in front of sales executives in terms of commitment and meeting targets.
• Maintaining contact with all clients in the concerned sales territory for ensuring high customer satisfaction.

Job Specification

• 4-6 years of experience in sales management
• Experience in handling independent sales division in large and complex organizations
• Experience in all aspects of supplier relationship management
• Thorough understanding of market dynamics and customer requirements
• Proven leadership and ability to motivate and drive sales teams (Elmore 2005).

Retention procedures

            In order to establish a successful business, it is essential to put the retention procedures in place so that there are no grievances and employees feel satisfied with their respective works. At lower level, retention procedures include recognition and appreciation for the good work, provision of benefits and perks, providing fun at work and organizing club events for making employees refresh and feel rejuvenated. At medium level, such practices include appreciation and recognition for the good work and targets achieved, benefit programs for supporting the family, providing conveniences at the workplace and adequate training and development programs for personal growth and development. At high level, providing work life balance through giving employees training on time management and providing appropriate holidays is the retention procedure. Job rotation is another method for changing the routine work environment of employees and giving them the opportunity to gain knowledge of other work (Haines and Bandt 2004). For instance, sales officer can be given another territory to work in which has different clients and customer requirements.

Issues

Within UK, equality and diversity issues have close links to the government legislation. For some time, legislation against discrimination of people on the grounds of race, religion, disability and age has been existence in UK. Equality Act 2010 ensures that the employer must not discriminate in recruitment and selection activities on the grounds of gender, color, marital status, nationality, ethnic origin, age, religion, age, etc. Under the Health and Safety at Work Act 1974, workers have the right to determine how the health and safety policies are framed at the workplace. Employers have to frame a safety policy and continuously review it, and bring it to the attention of all employees. Not following the health and safety rules can lead to unlimited fines and imprisonment for two years, and the Act also provides a critical interface with the law of European Union on health and safety of workers. The right to equal pay in UK includes basic salary, bonus, health insurance, maternity pay, pensions, training and career development for the welfare of the employees (Staff Welfare- United Kingdom 2011).

Selection process

            The selection process for sales officers will take place as following:

Preliminary interview: Skills, competencies and academic background are examined to eliminate non-eligible candidates.

Application blank: It includes information on qualification, experience, age, and reason for leaving earlier job, which has to be filled by candidate.

Written Test: To assess the aptitude of candidates for desired sales officer post, aptitude and intelligence tests are conducted.

Employment interviews: One to one interaction between employer and candidate to judge the suitability of candidate for the post.

Medical examination: It ensures physical fitness of potential employee thus reducing reason for employee absenteeism.

Appointment letter: Reference check and giving letter to the candidate (Haines and Bandt 2004).

Own contribution

            As a branch manager, I was involved in framing job responsibilities for the sales officer post and in the selection process for finalizing the format of written tests, and interviewing the candidates to identify their suitability to the post whether they can handle and control the sales territories. I also conducted meetings with recruitment specialist in UK to identify the impact of health, safety, welfare, diversity and equality issues in UK on the recruitment process so as to keep organization recruitment and selection policies consistent with legislation.

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