HR Assignment on: HR management in McDonald’s

IntroductionThis assignment is based on the human resource management in McDonald’s and have been successfully prepared by having the interview session with the manager of McDonald’s at United Arab of Emirates in its head office Sharjah. The assignment focus on various human resource practices, the employee relation benefits and the sessions from human resource department for their employees.

The famous McDonalds not only serve burgers but also are very well known for its quick service system. This paper is about McDonald’s human resource procedures and analysis in united Arab of Emirates which is one of the very largest and the very well known global food service retailer in more than 120 countries with more than 30000 restaurants all over the country who serves more than millions of customers every day.Basically this project aims to discuss the overview of McDonald’s human resource management system which includes different functions of HR, different employee protection rights, the job analysis, the hiring process of new employees, recruitment and employee testing, selection of the employee, performance appraisal and so on. The company was founded in the year 1954 by Ray Kroc. They used to provide high quality food and unique global infrastructure to ensure and to enable the global and unique challenges. The company provides high quality, quick service and great values. They also play a great role in helping their communities. The company’s mission also states that customers should not worry after paying for the best food and they should enjoy and love the food and also the steps they have taken then they will surely reach success.

They are the best employer in the whole world.

Identified Human resource management practice in McDonald’s (United Arab of emirates):Human resource department of McDonald’s have been divided into different regions and all the decisions are taken from the head office and the company have well groomed staff and employees who helps to support for the best quality and they are very much careful when they hire any employee. Their HR system and process works very hard with high determination to hire and to keep the best people in their organization. Their workforce is also very great and works with great positive attitude and togetherness (Janusalmighty, 2011).

McDonalds is a very responsible and is a very reputed organization and the human resource practices provide equal opportunities for their work and for better performance. The HR department also commits a great diverse environment and friendly environment. They provide best training to bring the unique skills and high qualities to the team members. There is no gender discrimination in this company.HR plays great role and activities in terms of recruitment and selection. Their employees filled questionnaires to know the performance of the restaurant in every second month for the information and responsibilities of the job performed by the employees. Thus the company achieves the level of satisfaction to observe the things. The company also determines the needs of the employees and there are two types of recruitment process in McDonald are which internal and external sources and the internal sources are the employees who fill the open positions and external sources include advertisements and newspapers to know the right and the eligible candidates as required by the company (Janusalmighty, 2011).

In the company, training helps the people to learn teach and grow as well as think feel and express the factors for experience development and productivity. The company also provides in-house training to make them experienced and to make them capable so the people also can also be the right fit and the right choice for the organization. They provide self service options in their outlet because they know that the crowd is more or less but is educated (Erica, 2011).

The company also expanded their experience in terms of international involvement and the employees develop up to date knowledge and skills for better achievements and success. There are different methods of HR practices which are associated with the company and those are as follows:They provide trainings to their employees by improving their capabilities and by providing them high performance and satisfaction areas of improvements. The HR department takes care of working hours of the employee and their reviews upon performance of the employees, the HR people also take special care of holidays and vacations for each employee. The human resource management in the company provides great employee benefits to the employees and the company also provides safety measures, rules and regulations.

The HR policies suggest four different levels in the company to evaluate the performance of the employees. Those areas and levels are known as “outstanding, excellent, good, needs improvement” and so on. They have flexible working hours and they also offer high values and expectations for the employees. The company also has their own values and culture to work in a team and they have great opportunities so the employee can make their career in a great way. The human resource does one on one interaction when the employee joins an organization so they can successfully deal with the great exposure and therefore the company can also maintain great and strong relationship with their employees (Business ethics, 2011).

The company has clear roles of human resource management system in their organization and they develop HR policies to deliver great results and to manage the people accordingly. The HR department is fully providing great rewards and recognition benefits to their employees to ensure that the process has been maintained correctly and in a right approach. Innovation and quality are the two important factors that the company adopt to control their better workforce and to maintain the great commitments.

Appropriate Theory used – Performance management:

The company provides competitive wages and they also focus on developing key competencies to reach high performance. They are the best people and the best employer whole around the world due to their best and significant HR policies and the employee have greater responsibilities. They believes in generating values to the customer which is very important part of company’s polices and in UAE, the company is carrying great operation services and providing great excellence to its customers (Janusalmighty, 2011).

They have more than millions of people working for McDonald’s company recognizes great performance and hard work of its employees which is necessary and attain the high opportunity for the career growth and also for the development of the employees. The company also deals with attractive incentives and handsome salary packages for their staff and employees which makes them motivated and also satisfies them (Batra, 2009). When the company provides them certain benefits such as flexible working hours, awards and recognitions, equal opportunities for career growth and its development, employee performance evaluation and high responsibilities of work then the company itself gets lots of benefit through this because then the company is able to create the right candidate for right and for the specific job which is necessary and important. Every employee looks for flexible working hours because they have to manage both the personal as well as professional front to sustain successfully (Business ethics, 2011). To maintain the personal level, MacDonald’s provide flexible working hours to its employees which can generate high profits for the organization. The company has redesigned their performance development systems which are based on annual performance and annual objectives of the employees and this also include the leadership behavior (Janusalmighty, 2011). Performance management is also achieved by five point rating scale from outstanding to unsatisfactory and there are three level of career assessments which the employee need to demonstrate. Thus McDonald’s performance system helps in increasing the performance differentiation and also enhances openness to innovation and uniqueness. Thus performance also ensures effective motivation. The company also involves high standards for performance and this business performance and business growth of McDonald’s continues in a proper way (Business ethics, 2011).

The analyzes of the strengths in the applied theory which could be noticed in McDonald’s (UAE) could be described as under:

Þ    PromotionThe company promotes employees on the basis of their performance which is really great and the company also is able to achieve high targets due to this option which is available for them on monthly basis which is a great human resource practice done by HR department in this company.

Thus there is an increase in the benefits of employee performance which helps the company to reach the level of success and to get the best people for the best position which is very important and necessary for the organization (Batra, 2009). The HR policies suggest four different levels in the company to evaluate the performance of the employees and to measure the promotion part of each employee which is the most important in job duties. Those areas and levels are known as “outstanding, excellent, good, needs improvement” and so on. They have flexible working hours and they also offer high values and expectations for the employees and promotion is based on performance.

Þ    Training

The human resource department is associated with providing best training and best job roles and responsibilities to their employees which is a great thing and gives the brief to the employees to deal with customers, to interact with their clients and to be the most good performer of the company that generate high profits and success for the company’s growth. Thus training is given for performance.

The analyzes of the weakness in the applied theory which could be noticed in McDonald’s (UAE) could be described as under:

Þ    Lack the competence to change:

After interviewing the HR manager of McDonalds (UAE), it has been analyzed that one of the major weakness noticed would be in regards to the fact that people are resistant to change. Even after providing rigorous training & development the people in the organization, the employees at Mc Donald’s are not comfortable with the changes (Bijapurkar, 2010).

Þ    Limitation involved:

It has been seen that, while imparting training to the employees at Mc Donald’s huge amount of cost is involved. Sometimes, the employees working in the organization are not comfortable with the responsibility provided to them. In such type of cases, the training imparted to them goes waste. The amount invested on the same spoiled (Bijapurkar, 2010).

Recommendations

Some of the recommendations based upon the weaknesses identified could be as under. The three aspects should be kept in mind:

Þ    Resource Management: The various resources in the organization should be managed in the most effective as well as efficient manner. Additional funds should; be utilized by Mc Donald’s in the best manner. Unrealistic or additional funds should not be accounted at Mc Donald’s employees (Aswatthappa & Dazzler, 2005).

Þ    Effective use of human resource: It would be recommended that, proper use of the human resource should be done. Each & every employee at Mc Donald’s should be allocated work according to his or her capability (Bijapurkar, 2010).

Þ    Strategic approach: A strategic approach should be adopted at Mc Donald’s. This would help in order to formulate an outline by making sure that, the limited resources available with the organization should be used in the most effective manner (Business ethics, 2011).

ConclusionTo conclude, this paper discusses about the different parameters and factors that human resource department deals with the people in McDonald’s which is a very largest fast food chain in the whole world.

The assignment discussed about the human resource practices and its importance which is very strong and is really important to achieve success and to measure great determination of the people. The company also helps employees with various opportunities and benefits to deal with their employees thus the company takes special care and pure attention to provide them with all the benefits and to make them happy as well as satisfied which is really important and necessary for the people and is beneficial for both the organization as well as the employees (Aswatthappa & Dazzler, 2005).

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