Developing Yourself as an Effective Human Resources Practitioner
Activity 1.Summary of HR Profession Map
The HR profession map consists of 2 core HR strategies, 10 professional areas, 8 behaviors & transitions and 4 bands. These 4 bands combine all these professional areas and behaviors & transitions. The HR profession map gives an account of all the required behaviors, strategies and planning to have a successful career in HR domain. It covers an HR professional’s life from its very beginning till it reaches the maximum possible height (CIPD 2012).
The 10 professional areas set out in 4 bands of competence gives us a picture of all the required activities and knowledge an HR professional must have to be successful.
Next we come to 8 behaviors which tell a professional how to carry out his duties and responsibilities. These behaviors also have their negative implications if he doesn’t set out his plans correctly.
The 4 bands of professional competence give us a detail of the contributions an HR professional makes to his organization at every career level. The areas where the contributions are made could be client relationship, time-management, performance appraisal, focus on the organizational activities and services offered to the clients. He is also bound to face transitional challenges while moving from one band to the other. These 3 transitional pathways (Band 1-2, 2-3, 3-4) account for the competencies an HR professional must possess for making a smooth career move.
The HR Profession Map has two cores sitting at its heart-Insights, strategies and solutions & Leading HR. The cores are the building blocks of a successful HR career irrespective of the role, location and stage of the career. The cores combine strategies for sustainable organizational performance ensuring actionable and purposeful plans and simultaneously instill leadership values in HR professionals (CIPD 2012).
One professional area which is very important from an organization’s point of view is learning and talent development which happens to lie in Band 1. This module ensures that every employee must have the requisite skills to perform his duties and contribute effectively towards organization goals and long-term objectives. A learning and development facilitator should have the knowledge of all the training and development methods – be it coaching, simulation, in-basket exercises etc. He/she must assess the responsibilities and performance of all the employees and if there is a scope of improvement, he/she should apply a perfect learning method to enhance the performance.
Activity 2: Delivery of Services to HR Customers
To cater to this segment effectively, we can take the example of an HR Recruiter whose services will give us an insight about how he ensures timely & quality service. For a recruiter, following could be the customers-
a) Internal customers include organization’s current employees ranging from line managers to middle management which are good enough to fill an in-house vacancy.
b) Managers and supervisors as each recruiter have to work in a team under a senior official. If he is in an industry which focuses on high-volume recruiting like BPOs, call-centers and retail showrooms, the pressure could be immense. A recruiter has to support them by providing suitable candidates.
c) External candidates for a recruiter include companies ranging from mid and small size firms to MNCs if he/she is working with an HR consultancy firm. If he is working with a company, then prospective candidates will be the customers for the recruiter. Headhunting is an effective HR practice to cater them.
d) In this category come those organizations that specialize in assisting the unskilled people to acquire necessary skills to get back to workforce as specialists. These firms work out of goodwill for the society. Giving back to the community where you do business is a great thing and it always is a good practice in HR to recruit someone who is a local resident (Chris Ponder 2010).
The needs of all these customers are different. Organizations’ current employees will ask for a chance first if a vacancy seems to be there. A senior recruiting manager will ask this recruiter to manage a large talent pool for recruitment of proper candidates. Prospective candidates will demand for better designation and package and community organizations will create pressure on recruiter for giving local talent an opportunity. As a recruiter, I’ll definitely obey my supervisor’s order first and invite the applications from the candidates. Then I’ll also look for my company’s employees’ prospects to check out whether he can manage well in that situation. After that, I will line-up all the candidates for interviews and if the local talent happens to shine well in interview, I’ll prefer him or my company’s employee over an alienated candidate (Snapcomms 2012).
For recruitment purpose, a recruiter can use following methods of communication with its customers –
a) Job portals – These web-portals have become quite popular with the recruiters. The advantage of using this medium is that within a short-time, you can fetch a lot of applications and go ahead with the selection process. Disadvantage is that sometimes a lot of bogus CVs and resumes fall in your way and thus valuable time got wasted in screening them out.
b) Telephonic conversations – A lot of recruiters after getting the applications from the candidates opt for the telephonic round of interview nowadays. This practice has become almost imperative for every private sector company now. Telecommunications have evolved in an unbelievable way over the years and its advantage is that recruiter can obtain the first-hand basic information about the candidate like communications skills, his current employment status, family-upbringing etc. Disadvantage is that more often than not, candidates are very reluctant to have an extempore interview and reply that it’s not a good time to talk. So the conversation doesn’t get complete and objectives are not met (eHow 2012).
c) Print-ads – Print-ads in local newspapers and popular magazines are still a popular way to invite applications for employment. If an organization is planning to take services of a community organization, this could be the best method for attracting local talent. Advantage of this method is that wide-circulation of these newspapers and magazines can send your message to a lot of masses. Disadvantage is that people nowadays do not pay attention to print-ads anymore and in this way your valuable message and money gets lost in the process and you don’t even get the desired result (eHow 2012).
Recruitment is a very important HR activity and demands considerable attention and time of HR department and senior officials. In this line of service, timely delivery of task and that too within the prescribed cost is very important (The Times 100 2012). External customers always provide a very stiff timeline to their employment agencies. If the vacancy doesn’t get filled within the prescribed deadline, costs increases subsequently as company has to hire somebody temporarily to carry out that task. If a customer/client is hostile, your reputation as well as your firm’s can take a serious hit as that discontented client will give a tainted picture of your wrong work-ethics to everyone in corporate community. So reputational management becomes an important task for a recruiter in such a scenario and resolving complaints and act proactively becomes his first priority (eHow 2012).
Activity 3: Self-assessment and Continuing Personal Development Plan
Associate members of CIPD are HR specialists or generalists who hold knowledge of every HR domain but are experts of few of them. These associate members help an organization delivering their HR plan and executing them perfectly. These associate members typically work as L & D (learning and development) officer or recruiter or trainers. Their role in an organization is basically of an assistant and not of a supervising HR manager (Businessballs 2010)
If you want HR Essay writing Assignment Help study samples to help you write professional custom essay’s and essay writing help.
Receive assured help from our talented and expert writers! Did you buy assignment and assignment writing services from our experts in a very affordable price.
To get more information, please contact us or visit www.myassignmenthelp.Com
