Developing and Implementing service programs and Support Community Action
Assessment 1:
Case Study 1:
- The following are the questions that Peter should ask Sally:
– Does she have any other dependent relative or friend who would help in assisting her in her condition
– What is the nature of Sally’s work?
– How much time does Sally spend in travelling in a day?
– How often does Sally need to go to the doctors for a routine check-up?
All these questions are necessary for Peter to ask Sally because these questions cover the various aspects to support Sally’s living. Her independence is a key factor to be considered for providing her a support plan. Her travel plans and routine check-ups with doctor will contribute to the urgency for developing a support plan since disabled people need to be assisted in this regard.
- The following are the barriers which could limit Sally’s participation in the program:
– Her dependence on friends and other competent relatives
– Less distance and time taken for her to commute to work and other places.
The above barriers can be overcome if Sally is an independent worker and travels longer distance for working. These will justifiable reasons for Sally to participate in the program.
- Feedback can be taken using the following two strategies:
– use of online feedback methodologies which will save time and money of both Peter and Sally in order to maintain a routine of feedback sessions (Zhang et al., 2015).
– employing personnel to have a routine check on Sally’s whereabouts. Having a person to get feedback from Sally about the program will be beneficial for Peter to understand the satisfaction of the program.
Case Study 2:
- The people associated with the local Council, managers of the primary school, plant nursery and representatives of the local community centre are the key stakeholders of the Community Garden Program.
- Cultural awareness can be facilitated through workshops related to the countries of the refugees. This will have an empathetic response towards the refugees by the stakeholders. Furthermore, understanding their origins, pains and culture will promote a good bond among the stakeholder and refugees.
- Communication with the stakeholders will be done through a formal communication methodology (Tenhiälä & Salvador, 2018)
– Strategies using goal-based communication can be employed to instil a sense of achievement in the community. The objective of the communication must be presented in a formal manner so that the stakeholders understand the step-by-step needs of the refugees.
– Communication via use of reports are also a way establishing good communication standards. This is a both proactive and reactive way of addressing the problems of the refugees to the stakeholders. Reports on the current scenario of the refugees will help them understand the condition and specific steps can be taken for their upliftment.
Assessment 2:
Program Plan and Session details for Personal development for a group of 10-15 people
Program Plan:
Name of the program: Personal Development
Rationale: Characteristics of personal development like anger management and relationship skills are necessary for an individual to develop and implement these skills as a responsible adult. This program will help the guests to have an awareness about these skills and get a hands-on approach of implementing these skills in their daily lives.
Needs of the Target Group: The target group needs comprise of developing characteristics in individuals who are vulnerable towards emotional dissatisfaction. Anger and low maintenance of relationships are the pain points experienced by the target audience.
Relevance of the Program to the target group: the program is very relevant to the target audience since it directly talks about the unaddressed needs of the target audience. The program is designed in a way that it addresses what needs to be done urgently so that the people become aware about the nature of the problem. The people then can take corrective measures advised by the program to enhance the quality of the newly learned skillsets, making them a person who is less angry and more committed towards relationships.
Program objectives: the short-term goals of the program are to instil awareness among the target audience about the problem statement and the adversity of it. Activities will be planned for identifying key personality changes that correspond to the above-mentioned problems seen in people. The long-term goals of the program include implementing the desired changes in people in a proactive manner and analyse mood changes in people to develop awareness mechanisms that help in identifying and taking the most appropriate steps to be taken in in emotionally vulnerable situations.
Duration of the Program: 4 hours (2 hours a session each)
Organization will be required to follow the general policies related to program conduction and the approval for the program will be taken by the state council (Legal Body) to conduct this program.
Budget: The budget for conducting the two sessions is approximately 1000-1200 USD. This money will be expended on renting out the infrastructure like chairs and tables for the event. Some part of he money will be expended on providing them educational resources in the form of small books that will help them in the longer run. Other miscellaneous costs include snacks, papers, pens etc.
Promotion: The program is expected to be promoted via social media platforms, distribution of pamphlets and word of mouth interactions.
Evaluation: the Program will be evaluated on the basis of guest feedback via a intensive feedback form.
Session 1: Anger Management
Session title: Control your Anger!
Timing: 2 hours
Session Objectives: to create awareness in people about emotionally vulnerable situations and proactively organize oneself to take the expected action. At the end of the session, the people will have the power to self-analyse one’s mood to change it whenever necessary.
Content: the content of the session will include – origin of anger, employing self-awareness, breathing exercises, constructive thinking and skits to demonstrate the key aspects of the program.
Method of delivery: the delivery methods include face to face sessions, interactive conversations and demonstrations through skits.
Resources: Pen, papers and diary keeping for guests are the resources that would be necessary for the program.
Session 2: Developing relationship skills
Session title: Committing to relationships
Session Duration: 2 hours
Session Objectives: to create awareness in people about the good parts about relationships and how they help in mutual growth in people. At the end of the session, people will be able to identify the importance of having fruitful relationships with different people and can analyse their self with the reaction they are expected to give in times of adverse situations.
Content: the content of the session will focus on the importance of relationships, employing self-awareness, exercises in pairs to practice relationships, and skits to demonstrate the importance of relationships.
Method of delivery: the delivery methods include face to face sessions, interactive conversations and demonstrations through skits.
Resources: Pen, papers and diary keeping for guests are the resources that would be necessary for the program.
References
Zhang, J., Brackbill, D., Yang, S., & Centola, D. (2015). Efficacy and causal mechanism of an online social media intervention to increase physical activity: results of a randomized controlled trial. Preventive medicine reports, 2, 651-657.
Tenhiälä, A., & Salvador, F. (2018). When Communication Should Be Formal. MIT Sloan Management Review, 59(4), 1-6.
