- Match the description with the correct model case management by writing the corresponding letters with spaces provided
- A brief approach to case management where workers attempt to help clients identify their broker support services and the client’s needs.
- Brokerage case management
- Utilizes the commonly accepted functions of case management which is characterized by closer involvement between the client and the organizations management
- Intensive case management
- Assumption of a comprehensive role for a team of case managers by providing services such as family consultations, crisis intervention and skills building(Bouzidi, et al 2018)
- Assertive community treatment case management
- Provides outreach and a direct service in counselling services with a smaller case load without a team approach
- Generalist case management
- Combines rehabilitation or clinical activities combined with case management
- Clinical case management
- Focuses on self-direction, clients strength, and use of information on informal help networks.
- Strengths-based case management(Bouzidi, et al 2018)
- Briefly explain the Case Management Approach diagram shown below.
The case management approach above shows different approaches that are used in integration of the case management approach. There are five approaches which are
- Client based- this is centred on a client in case management approach.
- Strength base- this is a case management approach centred on strength.
- Inclusive approach- this is all the management involving all stakeholders inclusively
- Holistic- it is similar to inclusive, where all the approaches are holistically or wholly considered(Bouzidi, et al 2018).
- Evidence based- this is shown as evidence collected in case management.
In case management approach, all these approaches are used in client management relations.
- Illustrate the requirements of evidence based practice using a Venn diagram
In evidence based practice; the Venn diagram shows a three component system which include; patient values and clinical expertise(Jayatilleke, Lai, & Reed, 2018)
- Choose three true statements about the purpose and scope of case management standards practice in Australia
- The standard of practice is designed to enhance the practice of case management
- Standards of practice provide a basis for quality guarantee, expectations and accountability for clients, employers and other professionals.
- Standards of practice reinforce current practices and are designed to provided objectives and guidelines to assist the case manager in competently practicing case management.
5). Mandatory reporting requirements and format related to community services:
| Who is mandated to report? |
| State/Territory: Melbourne Legislation: community service legislation |
| Reporting template used in your state/territory Link: https://www.google.com/search?q=reporting+template+of+community+service+work&tbm=isch&source=iu&ictx=1&fir=z-EP-SFdhAJkRM%253A%252CNKrSmMGG9zzRiM%252C_&vet=1&usg=AI4_-kSCLcPoZJ2ZDcpn-U46Okuh3h6GJA&sa=X&ved=2ahUKEwir96WO7NbiAhUFJhoKHbSvBj4Q9QEwAXoECAUQBg#imgrc=z-EP-SFdhAJkRM: |
6). Identify 2 risks of harm relating to duty of care in these groups and the responsibilities as case managers
| Children and young people | |
| Risks of harm | Responsibilities |
| Emotional risks | My responsibility as a case manager is to ensure that children and young people are protected from any risks or harm associated with emotional and psychological well-being. This may be caused by stress, social grouping or sexual risks(Gallego, 2016,). |
| Psychological risks | |
| People with a disability | |
| Risks of harm | Responsibilities |
| Risk of physical harm | The responsibility I have as a manger is to protect people with disability and protected them from any risks or harm associated with emotional and psychological well-being. This may be caused by stress, social grouping or sexual risks. |
| Emotional and psychological risks | |
| People experiencing domestic violence | |
| Risks of harm | Responsibilities |
| Emotional risks | People experiencing domestic violence experience great emotional and physical torture. My responsibility is to ensure that they do not suffer harm or risks associated with domestic violence by offering counselling and other types of help. |
| Physical torture risks | |
| A situation of elder abuse | |
| Risks of harm | Responsibilities |
| Risk of being depressed | My responsibility as a case manager is to ensure that children and young people are protected from any risks or harm associated with emotional and psychological well-being. This may be caused by stress, social grouping or sexual risks. |
| Emotional risk | |
| Someone contemplating suicide | |
| Risks of harm | Responsibilities |
| Death | Suicidal people have risks of killing themselves and being hopeless in life. My responsibility as a case manager is to help them see how life is precious and how they will never be replaced by someone else on earth. I can also offer guidance and counselling to them and rehabilitation facilities. |
| Abandonment and hopelessness | |
Question 7
Q7 ) Answer the questions below
Define Family structures and family dynamics
| Answer the questions below:Define family structure and family dynamics.List and describe two (2) types of communication patterns followed by families.Describe the three (3) types of decision-making processes utilised by families. |
| Family structure is considered as the family support system that involve two adult and married individuals who provide care and support to their offspring. The nuclear family structure is the basic unit of a family(Jayatilleke, Lai, & Reed, 2018).. Family dynamics are the relationship patterns and interactions between family members. Dynamics are unique although families have similar patterns. |
| 1. Conversation pattern- where the family have an active verbal or non –verbal communication patterns between members.2. Conformity orientation patterns- where members conform to the communication in progress. E.g follow whatever their father says. |
| 1. Knowledge based-decision making- where knowledge is used to make decisions2. Experience based decision making-where for example the parent’s makes decisions for their children based on their experience in life.3. tacit and explicit- this is also based on both knowledge and experience |
| Complete the table below by providing the:brief history (if applicable)protocols & systemsconsiderationsspecial needsof the following diverse client/population:Aboriginal and/or Torres Strait Islander peoplechildren and young peopleculturally and linguistically diverse (CALD)lesbian, gay, bi-sexual, transgender, intersex (LGBTI)older peoplepeople experiencing or at risk of homelessnesspeople with a disability |
History and background of aboriginals and torrent people
The history of indigenous aboriginals and torrent people dates back to 65,000 years ago. Their origins remain a debate and some anthropologists believe that they arrived as part of the earliest human migrations in Africa. Their evidence of linguistic and genetic change is traced between trade with others and intermarriages.
| Aboriginal and/or Torres Strait Islander people | |||
| History | Protocols & systemsGuidance: Provide at least three (3) cultural protocols & systems that may apply when working with ATSI people. | ConsiderationsGuidance: Provide at least three (3) things workers need to consider when working with this group. | Special needsGuidance: List any needs that may relate specifically to the ATSI people, i.e., support, type of services, etc. |
| Sociology | respect of their culturecultural integrity and communicationconfidentiality | cultural backgrounduniquenessknowledge and language | resourcesfood education |
| Children and young people | |||
| History | Protocols & systemsGuidance: Provide at least three (3) agreed protocols for collaborative practice in child protection. | ConsiderationsGuidance: Provide at least three (3) things that workers need to consider when working with children and young people. | Special needsGuidance: Provide at least three (3).List any needs that may related specifically to children and young people, i.e., support, type of services, etc. |
| **No need to fill out this column | knowledge of the childreneducational background relating to child protectiongood relationship with children | modern culturerelationship and socializationCurrent trends with young | LoveCareListening |
| Culturally and linguistically diverse (CALD) | |||
| History | Protocols & systemsGuidance: Provide at least three (3) that may apply when working with culturally and linguistically diverse individuals. | ConsiderationsGuidance: Provide at least three (3) things workers need to consider when working with CALD individuals. | Special needsGuidance: Provide at least three (3).List any needs that may related specifically to working with CALD clients. |
| respect of their culturecultural integrity and communicationlinguistically knowledgeable | uniqueness and cultureknowledge integrity | knowledge of their language(basic)basic knowledge of their culturewillingness to interact | |
| Lesbian, gay, bi-sexual, transgender, intersex (LGBTI) | |||
| History | Protocols & systemsGuidance: Provide at least three (3) that may apply when working with LGBT individuals. | ConsiderationsGuidance: Provide at least three (3) things that workers need to consider when working with LGBTI individuals. | Special needsGuidance: Provide at least three (3). List any needs that may relate specifically to working with LGBTI clients. |
| knowing and accepting them as they arenon-judgemental approachliberal view | challenges they facetheir view of their sexualityuniqueness | knowledge about LGBTIcultural orientationsexuality | |
| Older people | |||
| History | Protocols & systemsGuidance: Provide one (1) prevailing protocol in your state/territory that responds to the service needs of older people. | ConsiderationsGuidance: Provide at least three (3) things that workers need to consider when working with the elderly. | Special needsGuidance: Provide at least three (3). List any needs that may relate specifically to working with older client. |
| **No need to fill out this column | State/territory: MelbourneProtocol/systems: integrated health care systemensure trained staff to handle themBasic knowledge and competencies | Well trained to handle the elderlyEmotional intelligenceCare and humility | Emotional intelligencePatienceIntegrity and honor |
| People experiencing or at risk of homelessness | |||
| History | Protocols & systemsGuidance: Provide one (1) prevailing protocol in your state/territory that responds to the service needs of people experiencing or at risk of homelessness. | ConsiderationsGuidance: Provide at least three (3) things that workers need to consider when working with people experiencing or at risk of homelessness. | Special needsGuidance: Provide at least three (3). List any needs that may relate specifically to working with people experiencing or at risk of homelessness. |
| **No need to fill out this column | State/territory: Protocol/systems: integrated health care systemensure trained staff to handle themBasic knowledge and competencies | Well trained to handle the elderlyEmotional intelligenceCare and humility | Well trained to handle the elderlyEmotional intelligenceCare and humility |
| People with a disability | |||
| History | Protocols & systemsGuidance: Provide one (1) prevailing protocol in your state/territory that responds to the service needs of people with disability. | ConsiderationsGuidance: Provide at least three (3) things that workers need to consider when working with people with a disability. | Special needsGuidance: Provide at least three (3). List any needs that may relate specifically to working with people with a disability. |
| **No need to fill out this column | State/territory: Protocol/systems: integrated health care systemensure trained staff to handle themBasic knowledge and competencies | Well trained to handle the elderlyIntelligence of emotional well being Humility and care | Well trained to handle the elderlyEmotional intelligenceCare and humility |
| Question 9. List three (3) examples of each of the following as they apply to Community Services in your state/territory:Specialist services and support availableNetworks availableExamples of local services and supports available in your state/territory |
| Specialist services and supportSpecialist services and supports are mentioned below,Healthcare services to older peopleEducation and learning opportunities for poor childrenMental health services to disabled people |
| NetworksHealthcare organizations, not-for-profit firms, and governmentEducational institutes, NGOs and Australian governmentHealthcare organizations, counsellors, churches, and the Australian government |
| Local services and supportsState/Territory: New South Wales, AustraliaExamplesAged & Community ServicesSt Vincent de Paul SocietyLiveBetter Community Services |
| Funding for organisations can be accessed in a number of ways. Briefly explain the following:Commonwealth-direct fundingCommonwealth-State AgreementsState/Territory-direct funding |
| Commonwealth-direct fundingThis means that funding to support community service is done directly from the commonwealth meaning that there are no middle parties or any intermediary parties involved. |
| Commonwealth-State AgreementsCommonwealth sate agreements are agreements within commonwealth countries headed by the Queen of England. They are agreements made to support community service which are aligned within the community. |
| State/Territory-direct fundingThis is direct source of funding from a particular state e.g Melbourne or Sydney |
| Identify three (3) occasions when a service may need to refer a client to another service provider. |
| When the difficulty the client is facing is outside the clients knowledge baseWhen the security of the service provider is at risk When the therapy used is outside the base or not suitable for the client |
| Explain the following formal processes used in case management for information sharing and planning? Case conferencesCase review meetingsFormal briefings on client progress |
| Case conferencesCase conferences is a formal processes where in case management a client is held in a conference talk |
| Case review meetingsThis is to review and analyse a case and its current outcomes |
| Formal briefings on client progressThis is a brief of the progress a client has gone through. It is the illustration of the progress made by the client. |
| What are the relevant documentation protocols/requirements observed by Community Services case managers? |
| Case management plan documentAssessment documentEvaluation and monitoring documentProgress and modification in case management |
| What are the requirements and boundaries of a case manager’s coordination role in the community services?Guidance: Provide at least five (5). |
| Planning Managing and coordinating complex needsEvaluation of servicesDelegation of roles to different peopleMaking and authorizing payments |
| In 150 words, summarise the principles and practices 0f planning for individuals with complex needs. |
| The principles of planning and practices for people with complex needs are new systems that are required to provide support to individuals in a community with complex needs. The new system will have different features and functions that can be able to provide proper support to the community. Moreover, some specific guidelines need to be followed by the organization or case manager during the planning process. Different complex needs are faced by clients suffering from intellectual disability and mental health. Organizations like national disability insurance agency have to play certain roles to effectively support these individuals. The organization needs to conduct an assessment of the needs and plan accordingly. As per the planning, provision of required support must be provided to the individuals through plan management. In addition, regular monitoring and review must be conducted to meet the complex needs of individuals in a community. Hence, appropriate support to community can be provided through meeting different complex needs of individuals. |
| In 150 words, summarise the principles and practices 0f working across multiple services. |
| The organization needs to work promptly and maintain a balance while working across multiple services. A number of volunteers need to be increased to provide proper support to the individuals of a community with a variety of needs. There are different barriers that need to be faced while working across multiple services like incapability of the volunteers. Moreover, while working across multiple services gathering of resources is a vital necessity (Harp, Scherer & Allen, 2017). Shortage of resources can create a barrier in providing community support. Collection of resources can help to fulfill needs of clients and different services and supports can be provided. This can be done through strategic planning and reviewing the structure of the organization providing community services. This needs to be done to avoid different challenges like shortage of resources, inefficiency of volunteers and others. Moreover, confusion can be avoided that occurs while providing different services simultaneously. |
| What are the issues/concerns/barriers that may cause client confusion when they are accessing multiple services? |
| The below three facts can be considered as concerns that may cause client confusion in cases they are handling multiple services,Poor communication from the end of community service providersCommunity service providers often offer multiple services and miscommunication case client confusion when trying to access multiple services. Every organization maintains some specific rules and policies to serve better to their clients. However, lack of training and education in staff may cause miscommunication and clients may get confused while receiving community care. Due to this reason, poor communication between clients and service providers may be considered as the main reason behind client confusion (Acharya et al. 2017). For example, St Vincent de Paul Society is concerned with providing community services. However, this firm needs to train volunteers and members to improve their communication skills to avoid creation of client confusion. Lack of proper description of a variety of offered servicesMany of the community service providers fail to describe their services. Lack of campaigning leads to insufficient knowledge clients regarding a variety of services. They get confused to determine their needs of services and fail to choose the appropriate one. Insufficient description prevents clients to understand the perspective of clients and they fail to evaluate the efforts that are being put by the community service providers. On the other hand, they fail to understand the benefit of having particular community services. As suggested by Petsoulas, Peckham, Smiddy & Wilson (2015), it is important to describe services with simple content by mentioning prior benefits.Failure of service providers to controlLack of control may create client confusion while accessing multiple community services. For example, a lack of skills in volunteers allows shifting of control to the clients. They get confused and create a mess. According to Alley, Asomugha, Conway & Sanghavi (2016), this kind of situation can be avoided through improving overall control. Service providers must train their staff to verify the authenticity of the client. For example, if an organization plans to provide education to poor children, volunteers must ensure that only needy people are getting this service. The entire program must be controlled by the volunteers so that clients can receive the service without getting confused. Effective controlling may help clients to select the appropriate service that they require. |
| What are the issues faced by clients, their family and carers when accessing multiple services? |
| Problem dealing with the client because many of them have mental issuesHigh cost associated with care givingRelapse into the original state and the cycle continuesSometimes the therapy given may not be good for the clientFatigue associated with care giving |
| What are the impacts of service duplication to clients, families and carers? |
| Poor coordination of the support process: Duplication of service can cause poor coordination between clients, families, and carers. This occurs when duplicate occurs in different support activities and practices, and improper communication occurs between both parties, which ultimately impact the service process. Duplication of different essential services decreases efficiency of the support system that creates confusion. This reduces coordination between families and carers. Unable to meet complex needs of clients: If duplication occurs in vital services then different complex needs of clients cannot be fulfilled. Duplicity in the support services by community service providers decreases their capability to provide support to clients. This reduces satisfaction rate of both clients and their families. Increase in disorders can happen like mental disorder: Duplicacy decreases effectiveness of the support activities that can increase the disorders. Different emotional disorders like anger, fear, and depression cannot be mitigated through duplicated service, proper support system need to be designed by analyzing the complex needs of clients. Hence, community service must be free from any type of duplication. Impact in expectation of clients and families: It can be seen that duplication means conducting a task that has already been done before. Client and their families expect innovative support and services that can improve the physical or mental condition. Hence, an impact on satisfaction and expectation level can be seen through duplication of services. |
| Identify and explain at least three (3) impacts of generational abuse to individuals who have experienced this. |
| Emotional difficulties such as anger, fear, anxiety, self-low esteem and sadnessProblems with abuse of drugs and alcohol due to post traumatic stressMental health challenges such as eating disorders, sleeping disorders, depression, self-harm and suicidal thoughts. |
| What are the impacts of welfare dependency to individuals? |
| Creation of a culture of dependency within the familyCauses the snowball effect within generationsTransmission of welfare dependency from parents to their childrenSerious economic consequences for the future of the kids. |
| What is the basic feature of multiple and complex needs affecting client groups? |
| Chronic illness is a basic featureHigh care cost associated with this groupsComplex care associated with this groupA lot of additional support on daily basis. |
1. Establish coordination function
1a.
From: HR
To:All employees
Subject: New services
The purpose of this email is to inform you of the taking effect of the new services that have been introduced by the organization based on the meetings that have been held by the management. All of you are aware of these services as you have been part and parcel of its formulation. Therefore, this is just a reminder to ensure everyone align themselves to the new services in order for us to serve our clients well.
Thanks
HR
1b
Report
The new services will require each of the individuals in the work place to perform various tasks that are geared towards enhancing the efficiency of the services. The marketing department will be tasked with ensuring that the services are well advertised to the public in order to boost sales. The general employees will ensure that they offer the best quality of service to the clients through numerous interactions and convincing techniques. The management will supervise the whole delivery of the services to the clients.( Bouzidi, Haddar, Abdallah,& Haddar,2018)
1c
There is need to develop a plan to capture all the services and the timeframes that will be required for this services. The company will be offering IT support services which will include provision of soft wares and the upgrading of the soft wares from time to time. The service is appropriate as it will enable the clients to be in touch with the technological advancements through the upgrades of their system. The time frame is not defined as the service depends on the invention of more updated soft wares thus it will vary from time to time. The expected outcome is that the services will provide the clients with a more reliable computer services that will take care of their needs. (Gallego, Chalé-Góngora, Llorens, Fuentes, Álvarez, Génova,& Fraga,2016)
1d
From:IT manager
To:account manager
Subject:funding for services
This is to inform you of the urgent requirements that we need in order to ensure that the provision of the services is not interferedwith. I have attached the necessary budget estimates that we require in order to ensure the smooth process of service provision. It is my hopethat you consider our request soon enough.
Yours,
IT manager
From:Account manager
To:IT manager
Subject:Funding for services
Thank you very much for your email. I am pleased to inform you that we have already done our budget estimates and the requirements that you had requested for have been fully incorporated. The funds will be available to you as soon as it is signed off by the director
Thanks,
Account manager
2. Support the clients to access multiple services
2a
Workplace policy
The organization shall ensure that the needs of the clients are accorded the first priority at all times.
The duty of the organization is to ensure that the clients are supported in full through the services that will be offered by the organization.
The various departments are to ensure they coordinate together in order to ensure the provision of quality services.
The framework of the service guidelines should be shared across the departments in the organization to ensure everyone is aware of the standards for service provision. (Jayatilleke, Lai, & Reed,2018)
2b
Minutes of meeting on coordination with the client
The members present were the manger and the client. The following issues were discussed
The client was provided information on how the coordination of services works in the organization.
The client was taken through a number of coronation activities in order for him to fully understand how the system works.
The client issued his reservations on some parts of the coordination activities and requested for amendments to better improve them.
The manager provided a number of channels for solutions to the client in which he can ue to address some of the problems that may arise.
2c
The channels of communication between the organization and the client have been discussed and the requirement such as timely response to issues raised by client has been addressed.Another requirement that was agreed on is the need to keep all communication channels open at all times to enhance efficiency.( Klier, Klier,& Muschter, 2017)
2d
Workplace policy
The policy details the guidelines in case of a need for an interpreter.
The organization shall provide an interpreter in case the communication with the client is hindered in any way.
The associated costs that comes with the interpreter shall be borne by the organization
The interpreter shall be used only to advance the organization interest in dealing with the client.
2e
The company will work together with the client in order to identify and deal with the barriers that may affect the desired outcomes of the services. We will organize meetings to fully discuss these barriers and formulate measures to curb them. The barriers may include wrong description of the services required,inability to meet the requirements of the clients and lack of necessary capacity by the organization to fully support the client(Pyöriä, & Ojala, 2016). The management will also be involved in order to deal with the challenges relating to the capacity of fulfilling the client’s needs and the measures that will have to be put in place to ensure that the client is fully serviced.
2f
The needs of these services are many and thus have to be prioritized in order to ensure a smooth flow of service delivery. Thetop priority will be the timely support of the system in order to ensure that the client does not suffer loses. The service providers need to ensure that they offer the highest quality of support at all times. The service providers also need to inform the clients of the new services that may have as time goes by.( Lauesen,2018)
2g
Notes
The need to provide efficient services require the company to minimize confusion in terms of what the client needs. This will require the coordination of other services in the organization to achieve this. This can be through
Engaging other departments that assist the work of the service being provided
Engage the management in order for them to understand what the clients need and the necessary things to be done to achieve this(Pyöriä,& Ojala, 2016).
Ensure that the client is specific on the service that he requires in order to provide the best to him.
2h
Minutes of meeting for coordination of responsibilities
The members present are all the employees of the organization. The meeting came up with the following
The HR defined the responsibilities of each member of the organization and the standardsthat have to be met.
The employees asked for clarity on a number of roles that were overlapping in the organization.
The management insisted on the need for proper coordination for quality service delivery.
The HR asked the various heads to ensure the full coordination of activities in the organization to ensure overall service delivery.
Monitor client progress
3a
From: IT manager
Internal memo
This is to inform the service providers to ensure that they take a critical look of the service that they are providing in order to ensure that there is no duplication of services. There has been a complaint bythe client in regards to this matter and therefore it is important for us to ensure that the mistake does not happen again and maintain the quality of our services
3b
Monitoring of the progress towards the outcomes need to be done in conjunction with the client. Therefore,there is need to arrange meetings with the client in order to discuss on how the project is fairing on and the various ways in which it can be improved further. The client may also from timeto time demand to see the kind of work done and thus the company will ensure that it provides the same to the client.( Moen, Kelly, Fan,Lee, Almeida, Kossek, & Buxton,2016)
3c
The following were the client feedback regarding the service provided.
The service met the requirements that were specified.
The service provided was of high quality.
The support services are excellent and timely.
3d
Work policy
The policy advocates for other support that may be required to ensure the progress of the outcomes.it stipulates the need for further engagement in order to meet the desired outcomes.
Notes
There is need to come together and analyze on the changing needs that may affect the outcome of the service progress. The company and the client need tocome together and chart a way to be used to support the service delivery. (Pyöriä, & Ojala,2016)
Minutes of meeting for further support
The members present were the client and the company representative. They discussed thefollowing
Thereis need to change tact due to the changing needs of the services provided.
The client has to increase the payment due to the changes that have occurred
The company will take care of the emerging needs fully based on conditions that are agreeable to the client(Moen, et al,2016)..
4. Planned and coordinated multiple resources
Client 1
The approach will involve meeting with the client in order to understand his needs. This will be followed by incorporating the requirements in the kind of service that the client will be provided. A coordinating team will be formed and the necessary support will be offered to the client. Also we will monitor the progress to ensure the client is fully satisfied.
Client 2
The client is a multinational and thus the approach requires a careful consideration. It will include all the stages mentioned above with a high detail of information to ensure that the client gets the right service. The approach will include granting several employees the task of supporting the client in order to minimize any chances of errors in the service delivery(Pyöriä, & Ojala, 2016).
Client3
The government has subscribed to the services and thus we need to approach the service delivery in manner to ensure that the government services are not interfered with. The approach is not as complicated as the multi-national one but there are key components to be lookedinto. The four stages of service delivery will be included and we will coordinate with the relevant people in thegovernment that will be handling the service delivery. The approach will involve meetings with the government specialists in order to formulate proper strategies that will ensure the efficient delivery f the services to the government.( Woldeamlak, Diabat, & Svetinovic, 2016)
References
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Jayatilleke, S., Lai, R., & Reed, K. (2018). A method of requirements change analysis. Requirements Engineering, 23(4), 493-508.
Klier, J., Klier, M., & Muschter, S. (2017). How to manage IS requirements in complex public sector structures: toward an action design research approach. Requirements Engineering, 22(4), 419-432.
Lauesen, S. (2018, March). Problem-Oriented Requirements in Practice–a Case Study. In International Working Conference on Requirements Engineering: Foundation for Software Quality (pp. 3-19). Springer, Cham.
Moen, P., Kelly, E. L., Fan, W., Lee, S. R., Almeida, D., Kossek, E. E., & Buxton, O. M. (2016). Does a flexibility/support organizational initiative improve high-tech employees’ well-being? Evidence from the work, family, and health network. American Sociological Review, 81(1), 134-164.
Petsoulas, C., Peckham, S., Smiddy, J., & Wilson, P. (2015). Primary care-led commissioning and public involvement in the English National Health Service. Lessons from the past. Primary health care research & development, 16(3), 289-303. Retrieved from: https://kar.kent.ac.uk/46139/1/Petsoulas%20et%20al%202014.pdf
Pyöriä, P., & Ojala, S. (2016). Precarious work and intrinsic job quality: Evidence from Finland, 1984–2013. The Economic and Labour Relations Review, 27(3), 349-367.
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