Business communication help on: communication

Non verbal communication refers to the communication which is not achieved with the help of words or symbols. Non verbal communication refers to the type communications which majorly take into consideration with the help of gestures, impressions, distance, postures, movements, eye contact, facial expressions, direct contact & sound effects (Andersen, 2007).Escalators: It has been seen that, when people enter into the elevator they first try to make eye contact with all the people there in the lift. The fact that the lift is closed, and a crime might happen therefore the men or males try to give weird gestures & make it clear that he is not at all interested in the other person (Floyd & Guerrero, 2006).

Footpath: While walking on the footpath or a bare street, the non verbal communications might play one of the crucial roles in judging the people walking on the street. It has been seen that, most of people walking on the road do not look sideways & concentrate on walking straight.

Crowded Shopping centers: Crowded shopping centers consist of many people & playing with gestures is quite fascinating. In the crowded shopping centers, facial gestures play one of the most important roles for the marketers to know whether the buyer would buy a particular product or not (Floyd & Guerrero, 2006).

The non – verbal behaviors which people use consciously or subconsciously have been described as follows. They are as under:Þ    Facial expression: Facial expressions refer to non verbal behavior which is being used by the people. With the help of the facial expressions, one would be able to see the person is in which mood. The facial expressions for happiness, sadness, anger, fear could be seen throughout the world.

Þ    Gestures: Gestures or movements refer to the next best non verbal behavior which is being used by the people. Some of the common gestures which are being used are to point towards someone, wave, use fingers to point out something, etc (Floyd & Guerrero, 2006).

Þ    Body language & Postures: Body language & postures also depict non verbal behaviors which would convey high levels of information. It has been stated that, use of various body postures such as crossed arms, defensive positions, leg crossings, etc would indicate feelings & attitudes by the person.Þ    Paralinguistic: Paralinguistic non verbal behavior has been referred to vocal communication as compared to the actual communication. This non verbal behavior indicates tone of voice, loudness, change in the pitch of the voice, etc. It has been seen that, during speech a strong voice tone is practiced. This is because listeners would be attracted as well as depict level of approval (Andersen, 2007).

Þ    Eye Contact: Eye contact refers to one of the best non verbal behavior which would communicate regarding the confidence level of the people involved. Looking at each other would also indicate the range of emotions including levels of interest, attractiveness, hospitality, etc (Floyd & Guerrero, 2006).

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