Human Resource Report Writing Analysis Help:

Find out the effectiveness of training programs in achieving customers and their satisfactions in Malaysian Airlines?

Human Resource Report Writing Analysis Review Help:

Introduction

            Training can be said to be as the systematic process of developing skills, knowledge and attitude that is required by the employees of the organization to perform their job and tasks in an appropriate manner. The training related to customer services helps the employees in building confidence and develops skills to effectively interact with customers. It also aids in developing the inner motivation within the employees and deliver great customer value. Customers services associated training helps the employees of the airline in improving their skills and qualities which aids them to increase customer’s satisfaction. Development of good relationship with customer groups plays a vital role in improvement in customer’s services and this is also vital looking at the increased competition in the airline industry in Malaysia. This is also vital looking at the need of the customer’s retention in the today’s airliner industry. So this shows the need for the adequate training and development of the customers services personnel’s and developing their knowledge and skills in order to satisfy customers and create a loyalty among them and keep them with the company for longer duration. With the training and development of employees the employee turnover also gets reduced which is also high in the airline industry and this also helps in increasing the customers satisfaction.

Research question

Is training programs are related to increasing employees performance and increasing customers value?

Aims and Objectives of Research

Aims

The main aim of the study is to analyze the effectiveness and significance of training programs in the Airline industry for the employees. The research also aims in analyzing the effectiveness of training in increasing the customers and their satisfaction in Malaysian airlines. The analysis also provides assistance in analyzing the challenges faced in providing training to staff by the organization and also impact of training in retaining customers for long term development and growth. The research also aims in analyzing how effective the trainings are in increasing the efficiency of the employees and staff of the organization.  For the achievement of these aims it is vital to develop sound objectives, so that it can provide aid in achieving these aims of the research.

Objectives of the research includes,

• Analyzing the role of training programs in staff development
• Analyzing the influence of training and development programs in increasing customers and their satisfaction.
• Providing appropriate recommendation to Malaysian Airline about the most effective measures to be used in training programs.
• To analyze and find what academic literatures can have with respect to relationship in between the employees training and development programs with increasing the number of customer’s their retention and satisfaction.
• Evaluating the factors that have an influence on the relationship in between the training and customer satisfaction.
• Identification of issues that has not been resolved in this stream of research and requires more research.

  Research Methodology

            The main aim behind this section is to represent the framework that will state the relationship in between the research questions and research objectives. It is the vital part of the research, and aids the researcher by guiding about the approach for the data collection and their analysis and reaching at the outcomes. Under this section the secondary data collection methodology will be used for collection of data. The literature review will be done and extensive literature will be reviewed for gathering relevant data related to the topic of study (Bergh and Ketchen 2009).

List of academic literatures

• The impact of Human Resource Management on Organizational performance: Progress and Prospects (Becker and Gerhart 1996).
• Small Firms ‘Training and Competitiveness. Building upon the small business as a Learning Organization (Gibb 1997).
•  Evaluating Training Programs (Donald 2009).

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