HR management assignment on: Management and organizational consulting
Executive Summary
Introduction
Management & organizational consulting has been referred to as a practice which will help the enterprises to improve its performance, effectiveness, and efficiency levels with the help of existing problems prevailing within the organization. Management & organizational consulting help the organizations to plan for the further improvement within the enterprise. Organizations generally take up the help of management consultants as they help in order to provide a practical view regarding the expertise that they possess.
As a result of their exposure to and relationships with numerous organisations, consulting firms are also said to be aware of industry “best practices”, although the transferability of such practices from one organisation to another may be limited by the specific nature of situation under consideration.
Management & organizational consultants provide the enterprise various strategies for change management, assistance for change management, fair development of skills, implementation of better technology within the enterprise, development of strategy, improvement within the operational services, etc. Such type of consultants will act as a guide who would follow their own frameworks or methodologies to identify the potential problems which might arise & recommend the various ways to act more effective and efficient while performing a particular task.
Management & organizational consultant would be referred to as a consulting service which would assist the business houses to evaluate the restructuring of the organization. A management & organizational consultant will help in order to redesign or establish certain working structures which would support the goals of the enterprise. The main idea behind management & organizational consulting would be to make use of the best as well as the most effective resources available within the enterprise. This will help to structure the organization in a logic & advantageous manner.
Importance & Role of management organizational consulting:
According to Ainamo & Tienari 2002, management and organizational consulting would be referred to as a practice followed both by the industry & the organizations as well. This will help in order to improve their performance & analyze the problems which currently exist within the enterprise. The management & organizational consultants will help to develop strategies which will be quite helpful to improve the overall performance. Based upon Oxford’s dictionary meaning – “A management consultant refers to as a professional advisor who specializes in various domains & will advice the enterprises to work towards the levels of efficiency & earn high levels of profits”. Modern management & organizational consulting would be referred to as an institution which would help in providing independent advice to the managerial boardroom.
The process of organizational consulting can address the overall operations of the company or focus on specific aspects. For example, consultants may address the policies and procedures that govern the customer relations and support functions of the organization. Evaluations of the senior management team and its effectiveness may take place. The organizational consultant may take a close look at the manufacturing process, including how raw materials are moved through the process in order to produce finished goods. In all cases, the consultant will attempt to identify strengths within the system while also uncovering any inherent weaknesses in the current operation of the corporation.
The importance of management & organizational consulting could be seen with respect to the increasing levels of business productivity by analyzing the levels of troubles & flaws being faced by the enterprise. Management & organizational consulting will plan out as well as take up various strategies which create hindrance for the enterprise. Management & organizational consulting also provides an effective recommendation for the business houses to recover from insolvency & assist the new businesses to get a solid establishment within the business sector.
In order to have an effective as well as an efficient management consulting services within an enterprise, it would be desirable to opt for skilled, reliable & certified candidates who will have handsome years of experience portraying market as well as customer friendly modification within the business house. The organizational consultant shall be such which would provide legitimate solutions for all those enterprise who have been facing high levels of losses. This will help the enterprise to succeed in the future years to come.
It has been reported that, the big enterprises hire management consultants in order to provide the officials with professional assistance which would help in the success of the enterprise. Management & organizational consulting will have an imperative effect over the sound knowledge of the business trends which will help to develop a better business house.
The need for management & organizational consulting within the enterprise can be seen with respect to the following major reasons. The reasons have been highlighted in the later part of this report. They are as follows:
Þ The first and foremost reason to entertain a management & organizational consultant would be due to the tips or suggestions it provides for the welfare of the enterprise.
Þ The management & organizational consultant would be referred to as a vital element of the enterprise that would gather all the details within the company as well as apply various techniques to boot the levels of profits.
Þ The premium role performed by management & organizational consulting would be to encourage communication between the employers as well as the employees. This will provide a comfortable working environment for the same.
Þ The management & organizational consultant will have a responsibility to reorganize the entire structure within the company.
Þ The management & organizational consultant will encompass the responsibility to make the people working in the organization as a team rather than individually.
Þ The management & organizational consultant will try & make special efforts to take up leadership qualities. This will help to groom the employees to act in a well defined manner.
Þ One of the main reasons for management & organizational consultant is to provide proper work guidelines to the employees. This will help the employees to frame their task according to that as well as deliver their best performance towards the achievement of the goal of the enterprise.
Þ Different managerial techniques would be used by the management & organizational consulting in order to get the things done form the employees in the most cost effective manner.
Þ Some special efforts shall be provided by the management & organizational consulting in order to improve the overall culture of enterprise.
Þ Examine the policies of the organization would be referred to as one of the most tools of management & organizational consulting.
Þ Management & organizational consultant will help in order to have a proper check up upon the conflicts which might arise within the organization. It shall be seen that, the management & organizational consulting shall implement various techniques which would help to solve the work issues within the same. It would be advisable by the management & organizational consultant to fetch out various ways as well as satisfactory solutions to maintain mutual co-ordination between the employees.
Objectivity of advice. This is an obvious with financial audit, where companies are mandated to obtain an independent audit of their books. Even with other kinds of advice (business strategy, operational efficiencies, risk management, etc.), CXOs often ask for objective, third party advice because they want unbiased points of view that vested Industry chieftains may not be willing to provide.
2. Art of the project. Industry practioners are focused on meeting operational goals, whereas management consultants strive to solve specific problems in a time bound manner. There is an art to defining problems, breaking problems down to smaller ones, structuring the analyses around these mini problems in a time boxed manner, and delivering specific, defined deliverables. One can learn project management anywhere, but it takes repeated project work to be able to run projects in an effective manner. This becomes all the more important with abstract projects that are loosely understood and defined to start with. Good management consulting companies specialize at precisely this art form. Can the Industry not build this kind of expertise, despite its focus on operations? Indeed, large Industry companies have strategy offices and PMOs. But the strategy offices are typically thinly staffed (and often by ex-management consultants who are tired of the lifestyle) because of the unpredictability of having to solve specific problems.
3. Accountability. What happens when the program director for a large transformational project fails to deliver the goods? That person gets fired. What happens when an SI firm responsible for the project fails? There is a law suit that may bring the company down. CXOs are a lot more comfortable holding a third party accountable for large programs, and this is not just because of IQ, Industry knowledge or best practices.
4. Old ways versus outsider perspective. There is no doubt that outsiders can bring a fresh perspective to a problem. This perspective may not always be right or effective, and a fresh perspective can also be provided by insiders who have been newly assigned to a problem. However, the very nature of Industry companies prohibits frequent re-allocation of people.
So, there is more to why Industry companies hire management consultants. Over a long run, the survival of the management consulting industry will be driven by economics (better compensation attracting brighter minds), but it seems that there are these specific reasons why the Industry will continue to hire management consultants.
Issues in theoretical & practical area to consulting:
Despite of the role as well as the importance of management & organizational consulting in the business house, there are various types of issues related to it. These challenges will involve high levels of change within personal, process, performance & organizational development.
It must be well stated within the organization that, how the challenges are being understood & perceived within the enterprise. The management & organizational consulting will help the clients to take up various leadership competencies as well as maximize the impact over development of the organization.
Some of the key issues associated with practical and theoretical area related to consulting have been discussed as under. They are as follows:
Þ Optimizing the organizational system along with strategies to cater better results
Þ Prime focus upon personal rewards for optimum human dynamics
Þ Turnaround consulting in order to distress the assets
Þ Decline in the levels of productivity, high levels of cost associated with it & better sales result
Þ Decline in the levels of services. This required a quality to improve the overall performance
Þ Decline in the team & development of the organization
Þ Transformation from start up till maturity
Þ To be motivated, effective as well as have a focused workforce which would be committed to system thinking
Þ Creating awareness to develop profitable as well as long lasting relationships between the client & the customers
Þ Team alignment, executive alignment, leadership alignment & alignment with the other groups who are in conflict
It must be seen that, when any organization partners with the management & organizational consulting, the levels of effectiveness within an enterprise increases. This will in turn lead to an overall increase in the organizational effectiveness of the same. Hence, there will an overall development of the individual along with the enterprise.
In spite of the constant rise within the revenues generated by the organization, there will be various issues from both the sides i.e. clients as well as the top level management.
It has been seen that, most of the times the major issue which arises within theoretical & practical area of consulting is due to overuse of the buzzwords, failure to organize the plans which might be executable by the clients. Based upon one of the book i.e. “Flawed Advice and the Management Trap”, most of the gaps of inconsistencies which arise within an enterprise will have a positive effect over future outcomes of the business unit.
More disreputable consulting firms are sometimes accused of delivering empty promises, despite high fees, and charged with “stating the obvious” or lacking the experience upon which to base their advice. These consultants bring few innovations, instead offering generic and “prepackaged” strategies and plans that are irrelevant to the client’s particular issue. They may fail to prioritise their responsibilities, placing their own firm’s interests before those of the clients [10].
Another major concern regarding the management & organization consulting refers to the delivery of the firms over the sustainability results. Most of the times it has been noticed that, when there is a fair engagement between the client & the management an expectation is built regarding the project results over a definite period of time. This creates high levels of issues for the management & organization consulting. Though sustainability is promoted within the organization but it is quite difficult to implement the same as it will help to disconnect between the client as well as the management and organizational consulting.
Furthermore, some of the issues attached with the same would be disassembly of the enterprise, drive strategies to cut costs, analyses of the reports, focus of the client, lack of clarity, lack of innovation within the strategies, cost of quality & build high levels of secrecy.
The other key issues associated with an important practical and theoretical area related to consulting have been discussed as under:
Þ Clients Expectations: One of the key issues associated with consulting refers to the expectation of the clients. The clients are quiet fearful while spending money & expect high levels of return from a small piece of investment. It has been taken into consideration that, clients are short term oriented. They do not take into consideration the importance of long term strategies. It has been noticed that, the organizations are willing to spend money on advertisements when they are encouraged to put money on more effective programs to increase the levels of productivity, they hold back. It is quite a difficult task for the clients to observe as well as track the return on investment.
Þ Creative ways of attracting client: Another huge challenge or issue associated with consulting refers to the create ways for attracting client. This requires high levels of patience & creativity. It has been seen that, developing a website as well as practicing fair networking within the business would be referred to as the crucial aspect for the organization. The management consulting would be required to conceive various measures which would help in order to open doors for their services. It shall be taken into consideration that, while dealing with the client it would be required to determine as well as work according to the needs and demands of the clients.Þ Understanding the needs of the client: The last issue associated with consulting refers to the understanding of the needs of the client. This means that, the management & organization consulting would be required to understand the needs of the clients which would help in the achievement of the overall goals of the enterprise. There would be times when the potential clients might challenge the management & organization consulting to operate & fulfill the goal of the enterprise.
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