Question 1(Matching the letters with definition)
Summary-C
Perception-B
Attending -A
Empathy-D
Question 2(Communication Styles)
People are treated as unique individuals-interpersonal communication (Lane, 2016)
Communicating with people you have no history with and expect no future with them-Impersonal communication (Murphy & Sashi 2018).
Communicating with a style that shows that you care about the people you are communicating with-Interpersonal skills
Question 3-Physical environment barrier to communication
Physical barrier to communication is the environmental and the physical condition that acts as a hinderance of the message being delivered by the sender. Examples of physical environmental barrier to communication include:
- Geographical distance between the sender and receiver
- Noise
- Distortion
Question 4
- Person who delivers the message is called the sender
- Person who decodes the information is called the receiver
- Messages can be expresses in may different ways or forms for example verbal communication, on-verbal communication, visual communication and written communication.
- Anything that interferes with the message causing misunderstanding in communication is called a barrier.
- A context is the background or the details surrounding the message being delivered.
Question 5
The experience as indicated by the 15-year old is that he/she is having trouble concentrating since the friend send him/her approximately 100 text messages in a day until he/she feels overwhelmed or suffocated.
Example of an open-ended question probing.
Tell me about the experience you are having with your friends?
Empathy statement
I am sorry you have had to deal with this, I would also feel overwhelmed if I was in your situation, my advice would be to talk to your friends about the situation and let them know what you feel about the texting.
Question 6-Empathy statement to a client.
I perfectly understand what you feel, I sometimes also have to deal with such feelings especially when things are not working out, sharing with someone about it can help you feel better.
Question 16: Client with a 17-year old daughter using drugs
Key experience
The client’s key experience in dealing with her daughter is confusion since he doesn’t know what is going on with her daughter.
Key behavior
Being in this situation, the client may be forced to probe and nag the daughter in order to try get information from her.
3 feelings that the client could be having includes:
Confusion
Anxiety
Anger
Empathy statement with an open-ended probe
I am sorry for what you are going through right now. Have you tried to talk to her friends about it?
Question 17: Skills used by a counsellor (Booysen & Staniforth 2017)
- Empathy
- Listening skills
- Genuineness
- Concreteness
- Self-disclosure
- Unconditional positive regard.
- Open question
Question 17:
Client 1
Helper-“I am sorry to hear what you are going through, May I ask you why you feel that everybody id bugging you?
Skills used
Empathy
Listening
Open -question
Client 2: Making friends is stressful and causing some discomfort
Skills used
Empathy
Concreteness
Client 3: I don’t have any friend now.
Helper: What happened to your friends?
Skill used is open-questions aimed at exploring
References
Booysen, P., & Staniforth, B. (2017). Counselling in social work: A legitimate role?. Aotearoa New Zealand Social Work, 29(1), 16.
Lane, S. D. (2016). Interpersonal communication: Competence and contexts. Routledge.
Murphy, M., & Sashi, C. M. (2018). Communication, interactivity, and satisfaction in B2B relationships. Industrial Marketing Management, 68, 1-12.
