Fines iof regulatory service levels are not met Cost of implementation of the project and net benefit per annum Particualrs Amount ($) Particualrs Amount ($) Fines 20,00,000.00 Administration costs of the project 10,00,000.00 Additional support cost 5,00,000.00 Total cost 15,00,000.00 Net benefit per annum 5,00,000.00 Net benefit per annum subseuent to the year of implementation 10,00,000.00 Total bills handled and FTE in 2015 Months Bills handled FTE January 527557 543 February 427474 430 March 449291 …
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