| Stakeholder | Interests |
| Dentists | Quick access to comprehensive patient records, including medical history and previous treatments Ability to view and update patient treatment plans Easy input of procedure details, including type, tooth involved, and any complications Generation of detailed reports on procedures performed (daily, weekly, monthly) Tracking of personal performance metrics and patient outcomes Efficient scheduling and management of appointments Access to up-to-date insurance information for each patient Ability to communicate with other staff members about patient care Secure access to sensitive patient information Integration with any specialized equipment or imaging systems |
| Dental Hygienists and X-ray Technicians | Quick access to patient records relevant to their role Easy input of procedure details, including cleaning, x-rays, and other preventive care Ability to flag potential issues for dentist review Tracking of patient oral hygiene progress over time Efficient scheduling of routine check-ups and cleanings Access to patient insurance information for covered procedures Ability to update patient education materials and care instructions Integration with specialized equipment (e.g., x-ray machines, dental cameras) Secure access to patient information within their scope of practice |
| Receptionist | User-friendly interface for entering and updating patient and household information Efficient appointment scheduling and management system Ability to quickly access patient records for incoming calls or visits Management of waiting lists and last-minute appointment changes Generation of appointment reminders (e.g., emails, text messages) Recording of patient arrivals and waiting times Basic access to billing information to answer patient queries Ability to update patient contact preferences and communication methods Integration with phone systems for call logging and management Secure handling of patient personal information |
| Business Manager | Comprehensive patient and staff information management Sophisticated invoicing system with customizable templates for both insurance and patient billing Detailed financial reporting capabilities (e.g., revenue, accounts receivable, procedure profitability) Audit trail for all financial transactions and system changes Integration with accounting software for streamlined bookkeeping Tools for insurance claim management and follow-up Ability to generate and analyze various operational reports (e.g., staff productivity, equipment utilization) System for tracking and managing inventory of dental supplies Payroll management integration for staff hours and compensation Compliance management tools for regulations like HIPAA Data backup and recovery systems to ensure business continuity |
| Patients | Accurate recording of personal information, medical history, and treatment records Easy access to their own records through a patient portal Clear and itemized billing statements Ability to view and pay bills online Secure handling of personal and financial information Easy appointment scheduling and reminders Access to treatment plans and estimated costs Communication channel for questions or concerns Integration with personal health apps or devices for better oral health tracking |
| Heads of Household | Consolidated view of all family members’ dental records and appointments Detailed monthly invoices clearly showing charges for each family member Ability to manage payment plans or financing options Overview of insurance coverage and out-of-pocket expenses for the household Notifications for upcoming appointments or required treatments for family members Access to family dental health history and hereditary concerns Ability to authorize treatments or access for minors in the household |
| Insurance Companies | Accurate and timely weekly invoices Detailed breakdown of procedures and charges for each claim Electronic claim submission capabilities Real-time verification of patient eligibility and coverage Automated matching of procedures to insurance codes Tracking of claim status and payment history Ability to communicate directly with the clinic for additional information or clarification Analytics on claim patterns and procedure frequencies Compliance with industry standards for data exchange and security |
| Clinic Management | Comprehensive dashboards for monitoring clinic performance (financial, operational, patient satisfaction) Tools for strategic planning and growth management Robust security features to ensure patient data privacy and HIPAA compliance Scalability to accommodate clinic growth or multi-location expansion Integration capabilities with other healthcare systems or referral networks Advanced analytics for identifying trends in patient care, procedure popularity, and revenue streams Staff performance tracking and management tools Quality assurance mechanisms to maintain high standards of patient care Risk management features to identify and mitigate potential issues Customizable reporting tools for board meetings or investor presentations |
Part B:
Take a closer look at the insurance invoices. Such an invoice goes through several different states over time. For example, it might be a new invoice, it might be partially paid, it might be overdue, it might be denied etc. Provide a brief overview of the purpose of a state machine diagram. Draw a state machine diagram for an insurance invoice class based on this information. Include transition names and be sure to consider all of the possible transitions.
The figure below is an Activity Diagram for the Enter new patient information use case. – Draw a related System Sequence Diagram (SSD) to represent this information and include relevant parameters.
Question 7
Deployment Strategy Analysis for Flossophy Dental Clinic Management System
Bringing up a new patient administration system in Flossophy Dental Clinic will involve detailed analysis of various deployment approaches so that disruption of daily activities will be the least possible but the chances of success for the new system will be very high. This paper presents an analysis of the chosen deployment strategy and the features of the target patient care clinic that influence the strategy, its dependencies and the stakeholder’s requirements.The very first phase is devoted to not entire scope of work place of the office, in the core implementation of patient management. This phase entails the use of working system for collecting patient demographic data, managing households, and scheduling appointments. According to Waters (2023), it is important to start with basic functions because empolyees will get used to only that before more advanced technical features impossible to operate without are introduced. In this instance, the operations manager and the receptionist will participate in intensive training on entering data into the system and navigating around it. Success criteria for this phase will include creation of a clean patient record as per data entered, successful linking of patients to their respective households and the ability to perform simple appointment scheduling tasks.After the core patient management strategy has been successfully instilled into the staff the second phase concentrates on the introduction of a staff record management and tracking of procedures undertaken. This phase is important that it deals with a variety of users, dentists, dental hygienists and x-ray technicians among others. Mathrani and Mathrani (2020) support the position that power users must be trained during the deployment process for the system to have any positive impact on the organization. In this phase emphasis will also be on providing training on how to document procedures and keep records of the personnel. The dental staff will receive training in groups classified by their functions in order to achieve the right balance with respect to the training of function-specific content. The third phase deals with the complicated financial system of the model, which includes, inter alia, insurance company records, generating invoices, and tracking e payments. Kumar and Bhatia (2022) explain that the components of financial system require extensive testing and verification prior to full usage. This phase will be especially important for the business manager.
References
Abdel-Hamid, T. K., & Madnick, S. E. (2020). Software project dynamics: An integrated approach. Springer Nature.
Balaji, S., & Murugaiyan, M. S. (2021). Waterfall vs. V-Model vs. Agile: A comparative study on SDLC. International Journal of Information Technology and Business Management, 2(1), 26-30.
Kumar, G., & Bhatia, P. K. (2022). Impact of different deployment strategies on the success of software projects. International Journal of Computer Science and Mobile Computing, 3(11), 335-340.
Mathrani, S., & Mathrani, A. (2020). Critical success factors in implementing enterprise systems: A study of small and medium enterprises. Journal of Enterprise Information Management, 33(2), 355-375.
Sommerville, I. (2021). Software engineering (10th ed.). Pearson Education Limited.
Waters, K. (2023). Successful software deployment strategies in healthcare settings. Journal of Healthcare Information Management, 37(2), 45-52.
