1.2 Case Study
Swift and Shift Couriers was a small courier and logistics company headquartered in the Mel-bourne CBD that provided same day delivery services. Founded by Bill Wiley, the company grew from a one man show into a striving business employing two drivers. Bill stayed in the warehouse and controls and coordinates pickups and deliveries. As he thought about how his business grew and the services he provided to his customers, Bill began to itemise the kinds of information he will need to maintain. Of course, he needed to maintain information about his customers. Some of his customers were businesses; some were individuals. He needed to have basic address and contact information for every customer. Also, for his corporate customers, he needed to identify a primary contact person. It was mostly his corporate customers who wanted to receive monthly statements listing all their shipments during the month and the total cost. Bill needed to distinguish which customers paid cash and which wanted monthly statements. In fact, for those that paid monthly, he needed to keep a running account of such things as when they were last billed, when they paid, and any outstanding balances. Finally, when payments were received, either for individual shipments or from monthly invoices, he needed to record in-formation about the payment: type of payment, date, and amount. Although this was not asophisticated billing and payment system, Bill thought it would su ce for his needs. Next, he started thinking about his packages and shipments. At the time that a request for a pickup came in, he needed to keep track of it as some type of delivery request or delivery order. At that point in time, Bill mostly needed to know who the customer was, where the pickup location was, and what date and time the package(s) would be ready for pickup. He also recorded the date and time that he received the order. A delivery order was considered open until the delivery van arrived at the pickup location and the packages were all retrived.