Quality Definition Table: The quality definition table for the intranet facility project is given below:
| Quality Item | List any standards used to define quality | List acceptance criteria that applies to the quality item | Quality assurance activities to be conducted to ensure acceptance | Timeframe for quality assurance activities | What project process audits/reviews will be conducted for Quality Improvement | Timeframe for audits and reviews |
| Meet the expectations of departmental Staff | New system improved existing arrangements | Departmental staff agrees that the system meets their expectation | Customer sign-off and approval from higher authorities, sponsor | Feedback was required during project execution | Project communication conducted between team members and managers | Midway through project and again at conclusion |
| Meet the expectations of external end-users | Must be user friendly | External end-users are satisfied | External end-users were consulted before deciding the specifications of the new system. | Feedback was required during project execution | Feedback collected will be reviewed | Midway through project and again at conclusion |
- What processes were used to develop the quality definitions? List the steps.
The process of total quality management technique was used to develop the quality definations.
b. What was the quality items identified?
Two quality measures were identified namely, the project needed to gain support from departmental staff that wanted new system to provide added advantage and also needed support from the external end-users.
c. How clearly defined were the measurable items?
The staff just wanted that the new system must improve the existing arrangements
d. What information/ data would you need to collect to measure quality against the criteria?
Staff feedback would be needed on regular basis to measure the quality
e. What quality items were compromised because of time, resources or other constraints?
It would be difficult to get feedback from external end users in the allocated time frame of 12 months as they are unfamiliar with the product
Quality Plan: Quality plan for the intranet facility project is given below
| Quality items | Measures for each quality item | Units to measure each item | Existing project tools that will provide quality data | Timing of measurement |
| Meet the expectations of departmental Staff | Must improve existing arrangements | Feedback | Project communication carried out by managers | Midway through project and again at conclusion |
| Meet the expectations of external end-users | Must be user friendly | Feedback | N/A | Midway through project and again at conclusion |
Overall statement of Project Quality: The new system must improve the features of existing system.
Processes used in development of plan: Total Quality Management process.
Definition of Quality: The term quality in information technology projects refers to meeting customer’s requirement.
Quality Control Processes: The table representing quality control processes is given below
| Item | Measure | Project stage |
| Meet the expectations of departmental Staff | Must improve existing arrangements | Midway through project and again at conclusion |
| Meet the expectations of external end-users | Must be user friendly | Midway through project and again at conclusion |
Quality Assurance Processes: The table representing quality assurance process is given below
| Ongoing (External and Internal) | At the end (External and Internal) |
| Collecting feedback and Questionnaires from departmental Staff and External end-users | Reviewing feedback and Questionnaires collected from departmental Staff and External end-users |
| Project Communication conducted by Managers | Filing all collected feedback by Managers |
- What processes were used to ensure quality standards were met during the project? What was your role in this?
The process of total quality management was used to ensure quality standards were met during the project.
- How were the project sponsor and client involved in quality assurance?
They acted as the approval committee who reviewed the deliverables at each phase of the project
c.Were there any adjustments to quality standards during the project?
No adjustments to quality standards are realised
d.Were there any areas of the project (people, cost, time) that had a big impact on quality during the project?
It would be difficult to get feedback from external end users in the allocated time frame of 12 months as they are unfamiliar with the product
e. How was the quality of project products tested for quality?
The features of new system was compared with that of existing system
Quality Management Issues:
The only drawback seen in the quality management issue is that the department staff has no idea about the scope of the requirement for the project and that no training would be provided to staff once the project is complete. The selected vendor should provide support and assistance even after the project is delivered for a specific time frame.
