HR Management Assignment help online study review analysis: Quality manager of an organization promotes performance improvement

Question Asked??

Write a report on Quality management, the job description of people, roles and characteristics, diagrammatic representation of internal and external bodies??

Solution the question proposes is::

Abstract

Quality manager of an organization is required to promote the quality achievement and performance improvement in the entire organization. The task of a Quality Manager is to develop, communicate, implement and further maintain high standards for bringing the company’s quality systems as well as policies in compliance with its quality systems. The requirements both formal and informal have been discussed below: (Prospects n.d.)

Formal Requirements of the Quality Manager

Discussing the formal requirements of the Quality manager would include the following:

Bachelor’s degree from the field of applied science or any engineering field
Experience of at least 5 years in the department of Quality Assurance for consumer product manufacturer
Proficiency in MS Excel and other CRM software
Experience in Quality Management Systems or Quality System Audits
Demonstrating exceptional oral and written communication skills
Experience of working with contract manufacturers, distributors or suppliers
Eagerness to learn and desire to take own decisions and accept responsibility
Willingness for travelling when required while embracing personal as well as professional development
The passion for working as per the values and principles of the company
Past record supporting their leadership skills
Should be ready with innovative ideas for contributing towards the organization
Should be able to motivate the employees while encouraging teamwork within the quality assurance department
Have the capacity to lead improvement teams for eliminating or reducing the number of defects in a product

Informal requirements of the Quality manager

Job Description

The Quality Manager here is required in the manufacturing industry where he is responsible for supervising the quality control as well as quality assurance department of the organization. The basic task of the manager is to test as well as inspect the incoming materials, WIP, and final products. The typical job requirements of the quality manager comprises of the following set of activities (Monster n.d.):

Management of standards such as ISO 9000 and other parameters of quality management within the organization
Devising as well as establishing the quality procedures of the company, its standards and specifications
Analysing customer requirement and ensuring they are met
Coordinating with the purchase department and establishing the quality requirements from the external suppliers
Setting of standards for quality control, health and safety
Ensuring that the manufacturing and the production process meets the international as well as national standards
Evaluating and constantly defining the quality procedures in conjunction with the operating staff
Setting as well as maintenance of controls or documentation procedures
Monitoring performances while gathering relevant data and other production statistics
Executive manager (senior)
Quality Assessment Engineer (immediate subordinate)
Marketing Manager (Same Level)
Finance Manager (Same Level)
Quality control organizations (example governmental units laying norms for quality control)
Environmentalists
Quality Auditors
Customers (to get feedback and improve further)

List of people whom the Quality Manager Interacts

Within the organization

Outside the Organization

Characteristics and roles of the people who the Quality Manager Interacts with

Below the discussion tries to establish the relation between the quality manager and responsibilities towards the people he interacts from both within and outside the organization as listed above:

Within the Organization

Executive Manager: He is the senior manager who is responsible to coordinate all the managers from different departments. The Quality Manager is responsible to report all the details about such as progress of implemented plans, problems (if any), specific requirements for improving efficiency, etc. Basically the executive manager forms the link between the quality manager and the top management.
Quality Assessment Engineer: Here the Quality Manager is responsible to get the entire quality assessment task by the quality assessment engineer. In the manufacturing company in concern here each production department has a dedicated quality assessment engineer. All of them have to directly report to the Quality manager and update with reports regarding the quality control within the dedicated departments. This further is compiled by the Quality Manager and is further used to prepare a comprehensive quality assessment report which has to be forwarded to the senior departments.
Marketing Manager: The Quality manager needs to be in touch with the marketing manager on a regular basis. The basic need for this is to stay updated with the market response for the quality of products manufactured. In case some flaws or other drawbacks are presented the Quality manager can take measures to make improvement.
Finance Manager: The other manager from the same line/level is the Finance Manager. The Quality manager needs to stay in touch with the finance manager and keep a track of the budgeted amount for quality control. With the budget in mind the quality manager will have the basic figure in mind for utilizing it towards allocation in quality control within the manufacturing process.
Quality Control Organizations: These include the governmental departments and other quality formulators who lay down the rules for quality control for the specific products being manufactured. The Quality Manager needs to interact with the appropriate agencies so that it is well aware of the expected quality control measures for the company’s manufacturing process.
Environmentalists: Environment is considered to be one of the most vital elements to take care of by any manufacturing wing today. Here the Quality manager needs to be interacting with the environmental bodies to implement the accepted measures which the company should take while carrying out the manufacturing process.
Quality Auditors:They are the other set of people who continuously audit the quality control measures and report it to the senior department. A quality manager needs to coordinate with them and provide every detail of the quality control process within the manufacturing process.
Customers: Although there isn’t much interaction that the quality managers have with the customers, it is essential to have interactions on random basis to get the feedback from the customers for the quality of product they are offered from the company. This helps the manager to assess the level of quality practice within the organization.
Internal Bodies: As mentioned above the relation is pretty clear where the Quality Manager needs to interact and report to the concerned authorities. This means that Quality Manager holds a very important role for the manufacturing processes carried within the organization. The entire set of manufacturing activities are supervised and analysed as per the set standards and guidelines of the manager. Further he is also responsible and accountable for all the quality control measures and its implementation within the organization.
External Bodies: Similarly the Marketing manager is responsible to interact with the elements of the external body which directly or indirectly affect the manufacturing process of the organization. A strong relation and regular interaction with the above mentioned external bodies helps in an efficient management of resources while maintaining disruption free manufacturing operation. Also the customer interaction contributes largely in assessing the needs and the prevailing demand for its manufactured products.

Outside the organization

Relation with both the external and internal bodies of the organization

Diagrammatic representation of the relation with both the internal and external bodies

Internal Bodies

Interdependencies Between the related bodies

Hereby it is clear that the quality manager along with the other related bodies within the organization are responsible for carrying out the manufacturing process in a desired manner. It helps in simplifying the process and further facilitates in increasing the efficiency of its operations. The Finance Manager, Marketing Manager and the Operations Manager coordinate with the Quality Manager to bring out the best results within the organization. Similarly the company is dependent on the abilities and qualities of the Quality Manager to maintain the relations with the quality control measures within the company(WHO n.d).

For example: The Quality Manager takes the information of the budget regarding its allocation for manufacturing processes. He also needs to be in touch with the marketing manager to check out responses of the market regarding the quality of product being manufactured. Further with the manufacturing process divided into departments the Quality Manager would need to be in consistent touch with the Quality assurance officer to ensure that proper measures are being implemented for quality. The entire set of activities which revolve around the manufacturing of the product interrelate the roles as well as the tasks of the entire set of managers and workers within the organization.

Recommendations to increase efficiency and effectiveness of operations

The Quality Manager has been consistently working towards increasing the efficiency and effectiveness of operations. Some of the possible things which could be implemented within the framework to enhance productivity and hence further increase the efficiency levels within the manufacturing processes are as follows: (Window and Door 2000)

Combine duties for balancing work elements: The executive manager can put high level as well as subordinates to carry out multiple tasks that are interrelated and can be well managed by them. This would help in increasing the speed of processing by one end and moving it further.
Minimize material Handling: Presently the materials and storage spaces are spread out which take time for handling materials from one place to the other. Storing materials required for specific manufacturing process near the processing unit would further decrease the material carrying time and increase the efficiency level of production.
Eliminate unnecessary or unproductive work: The operations team needs to analyse the unproductive elements or the unnecessary things which are not at all required. This way more time could be deployed on the vital elements of production rather than carrying out those activities.
Keep the WIP inventory to a very minimum level: The WIP levels seem to have been a bit on the higher side. A possible reduction and a planned way to get the finished products on time when required could help in reducing the pile up of inventory and further reduce the WIP inventory as well.
Cross train the employees to carry out multiple tasks: Like it is essential that the employees are trained on a constant basis in their respective departments they also need to be cross trained in other departments of manufacturing as well. This will not only help them in understanding the manufacturing process better but will also give them an idea about their roles being in different departments to contribute towards increasing the efficiency levels.

Conclusion

It is evident that every department and employee within the organization holds an important position for its progress. Quality Manager is regarded as the person around whom the entire production process of the organization revolves. The quality of products that is manufactured and the maintenance of quality levels for the organization depend upon the efficiency of the Quality Manager.

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